Terms and Conditions
All travel with fastjet is subject to our general terms and conditions of carriage.
Table of Contents
- Article 1. Definitions
- Article 2. Applicability
- Article 3. Tickets
- Article 4. Fares, Taxes, Fees and Charges
- Article 5. Reservations
- Article 6. Onward Connections
- Article 7. Check-in and Boarding
- Article 8. Refusal and Limitation of Carriage
- Article 9. Baggage
- Article 10. Schedules, Delays, Cancellations of Flights
- Article 11. Refunds
- Article 12. Onboard Conduct
- Article 13. Arrangements for additional Services
- Article 14. Administrative Formalities
- Article 15. Liability for Damage
- Article 16. Time Limitation on Claims and Actions
- Article 17. Other Conditions
- Article 18. Interpretation
1. Words And Terms Used In These Conditions
As you read these conditions, please note that:
"We", "our" "ourselves" and "us" means fastjet Airlines Limited trading as fastjet. "You", "your" and "yourself" means any person / passenger, except members of the crew, carried or to be carried in an aircraft pursuant to a Ticket.
"Airline Designator Code" means the two-characters or three letters which identify particular air carriers.
"Authorised Agent" means a passenger sales agent who has been appointed by us to represent us in the sale of air transportation on our services.
"Baggage" means your personal property accompanying you in connection with your trip. Unless otherwise specified, it consists of both your hand and Hold Baggage.
"Baggage Receipt" means those portions of the Ticket, which relate to the carriage of your Hold Baggage.
"Baggage Identification Tag" means a document issued solely for identification of Hold Baggage.
"Hold Baggage" means Baggage of which we take custody and for which we have issued a Baggage Receipt.
"Check-In Deadline" means the time limit specified by which you must have completed check in formalities and received your boarding pass.
"Conditions Of Contract" means those statements contained in or delivered with your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference, these Conditions of Carriage and notices.
"Convention" means whichever of the following instruments are applicable:
The Convention for the Unification of Certain Rules Relating to International Carriage by Air, signed at Warsaw, 12 October 1929 (hereinafter referred to as the Warsaw Convention)
The Warsaw Convention as amended at The Hague on 28 September 1955
The Warsaw Convention as amended by Additional Protocol No. 1 of Montreal (1975)
The Warsaw Convention as amended at The Hague and by Additional Protocol No. 2 of Montreal (1975)
The Warsaw Convention as amended at The Hague and by Additional Protocol No. 4 of Montreal (1975)
Guadalajara supplementary Convention (1961) (Guadalajara)
The Montreal Convention (1999).
"Damage" includes death, wounding, or bodily injury to a passenger, loss, partial loss, theft or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us.
"Days" mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.
"Electronic Coupon" means an electronic flight coupon or other value document held in our database.
"Electronic Ticket" means the Itinerary/Receipt issued by us or on our behalf, the Electronic Coupons and, if applicable, a boarding document.
“Extraordinary Circumstances” include but are not limited to air traffic control, weather, civil unrest, terrorist alerts and security alerts, strike action, and unexpected flight safety shortcomings.
"Firearms" are defined as hand guns, sporting or competition firearms only.
"Flight Coupon" means that portion of the Ticket that bears the notation "good for passage," or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.
"Force Majeure" means unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised.
"Itinerary/Receipt" means a document or documents we issue to passengers travelling on Electronic Tickets that contains the passenger’s name, flight information and notices.
"Tariff" means the published fares, charges and/or related Conditions of Carriage of an airline filed, where required, with the appropriate authorities.
"Ticket" means the document entitled "Passenger Ticket and Baggage Check", the Electronic Ticket or the confirmation of flight details (including the confirmation number), in each case issued by us or on our behalf, and includes the Conditions of Contract, notices and Coupons.
“Unchecked Baggage” means “Hold Baggage” that has not been checked-in and received a "Baggage Identification Tag"
The below outlined Conditions of Carriage apply to all bookings you make with us and identify any liability we may have in relation to that booking. Flights operated by us on a disclosed agents basis are exempt from these Terms and Conditions. Each third party supplier you might have bought a service or product from, where we solely acted as a disclosed agent, may have its own Terms and Conditions. Please ensure you have also read those Terms and Conditions when buying a product from a third party supplier through us.
2.1.1 A binding contract is in place between you and us once your booking is made. This applies to any services, may they be those where we act as a principal or those between you and a third party supplier from which you have purchased a product or service, where we acted as a disclosed agent.
2.1.2 Except as provided in Articles 2.2, 2.4 and 2.5, our Conditions of Carriage apply only on those flights, or flight segments, where our Airline Designator Code ‘FN’ is indicated in the carrier box of the Ticket for that flight or flight segment. The Terms and Conditions contained within the Ticket your itinerary or receipt or any ticket wallet shall form part of these Conditions of Carriage. If you have booked an onward flight with fastjet or another carrier, this agreement of carriage presents a separate contract and does not form part of this agreement. We do not guarantee or accept liability for missed onward carriage on a subsequent flight with fastjet or on a flight on another carrier.
2.2 Charter Operations
If carriage is performed in accordance with a charter agreement, these Conditions of Carriage apply only to the extent they are incorporated by reference or otherwise, in the charter agreement or the Ticket.
2.3 Overriding Law
These Conditions of Carriage are applicable unless they are inconsistent with our Tariffs or applicable law in which event such Tariffs or laws shall prevail. If any provision of these Conditions of Carriage is invalid under any applicable law, the other provisions shall nevertheless remain valid.
2.4 Conditions prevail over Regulations
Except as provided in these Conditions of Carriage, in the event of inconsistency between these Conditions of Carriage and any other regulations we may have, dealing with particular subjects, these Conditions of Carriage shall prevail.
2.5 Variation of Conditions
No variation of these Conditions of Carriage is valid unless made in writing by one of our Directors or Officers.
2.6 Name and Address of Carrier
Our name may be abbreviated to our Airline Designator Code (FN), or otherwise, in the Ticket. Our registered office address is shown at the end of these Conditions of Carriage. All correspondence, notices etc. should be addressed to the correspondence address at the end of these Conditions of Carriage.
3.1 General Provisions
3.1.1 We will provide carriage on a flight when you present your booking reference number, positive photographic identification identifying you as the passenger named in the booking and valid travel documentation (e.g. passport, visa) where applicable.
3.1.2 A Ticket is transferable to an alternative date of travel only upon payment of the appropriate fee (see our fees and charges).
3.1.3 All Tickets are non-refundable. You are strongly recommended to ensure that you have appropriate insurance to cover instances where you are unable to use your Ticket.
3.1.4 Tickets paid for by credit card must be presented along with the credit card used in the transaction at check-in for verification purposes. If you are unable to bring the card with you to present at check-in, a photocopy of both sides of the card may be considered satisfactory. Any copies must be sifned by the card holder with an original signature that matches that on the back of the card. Passengers unable to present the credit card used for purchase or the appropriate photocopy with original signature will be denied boarding.
3.2 Ticket Changes
3.2.1 The Ticket you have purchased is valid only for the transportation as shown on the Ticket for the passenger named, from the place of departure to the final destination on the date and for the flight number shown. The fare you have paid is based upon our Tariff and is for the transportation as shown on the Ticket. It forms an essential part of our contract with you.
3.2.2 Should you wish to change the date of your transportation you must contact us in advance. Any additional fare (calculated in accordance with our rules and regulations) and fee (please see our fees and charges) will be calculated and you will be given the option of accepting the new price or maintaining your original transportation as ticketed. All changes must be made during our reservation centre opening hours and at least 6 hours before check-in and may only be made by the passenger named in the booking and/or the person who made the original booking. A fee of USD 30 or equivalent in local currency will apply to each change to departure date.
3.2.3 If you wish to make a change to your booking, these Term and Conditions apply for the flight only and where you have created a booking reference. If you have purchased an additional item or service with us acting as a disclosed agent from a third party supplier, the third party supplier’s Terms and Conditions shall apply in addition to these Conditions of Carriage.
3.2.4 If you have purchased an additional or onward connecting flights, the third party airline ticket rules apply. Fastjet accepts no liability to any misconnection as a result of flight changes
4. FARES, TAXES, FEES AND CHARGES
Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination, unless otherwise expressly stated. Fares do not include ground transport service between airports and between airports and town terminals. Your fare will be calculated in accordance with our Tariff in effect on the date of payment of your ticket for travel on the specific dates and itinerary shown on it.
Applicable taxes, imposed by government or other authority, or by the operator of an airport, shall be payable by you. At the time you purchase your Ticket, you will be advised of taxes not included in the fare, most of which will normally be shown separately on the Ticket. The taxes imposed on air travel are constantly changing and can be imposed after the date of Ticket issuance. If there is an increase in a tax, fee or charge shown on the Ticket, you will be obliged to pay it. Likewise, if a new tax, fee or charge is imposed even after Ticket issuance, you will be obliged to pay it. Similarly, in the event any taxes, fees or charges, which you have paid to us at the time of Ticket issuance, are abolished or reduced such that they no longer apply to you, or a lesser amount is due, you will be entitled to claim a refund. If you do not use your Ticket, you will be entitled to claim a refund of any governmental taxes, less an administration charge of USD 10 per passenger or equivalent in local currency.
4.3.1 Fares and taxes are payable in US Dollars or the currency of the country in which the ticket is issued, unless another currency is indicated by us or our Authorised Agent at or before the time payment is made (for example, because of the non-convertibility of the local currency)("pricing currency"). We may at our discretion, accept payment in another currency.
4.3.2 Passengers who pay for their flights with credit/debit or charge cards billed in a currency other than the pricing currency will be charged by their card issuer in the currency of issue of the card. Fastjet has no control over the exchange rates or other charges, which may be imposed by the card issuer.
4.3.3 When booking on fastjet.com you may be offered the choice to pay in the currency of your credit card where it differs from fastjet’s pricing currency. The service may be unavailable for various reasons including unsupported currencies or maintenance.
4.4 Administration Fees
We reserve the right to charge a reasonable administration fee for ancillary services that are not included in price of the Ticket including but not limited to requests for personal data pursuant to Sub-Article 5.3 and requests for duplicate receipts.
4.5 Payment Card Charges and Fees
Under certain circumstances customers transacting with credit, debit or other payment cards may be subject to additional fees and charges imposed by their card issuer. Fastjet has no control over these charges and fees.
5.1 Reservation Requirements
5.1.1 Our Authorised Agent or we will record your reservation(s). We will provide you with written confirmation of your reservation(s) in the case of telephone reservations. In the case of Internet bookings the booking confirmation will be displayed on screen on completion of the transaction. You should print this for your records, as you will be required to quote this number at check-in.
5.1.2 A reservation is not made until you have received a confirmation number and we have received payment.
5.2 Ticketing Time Limits
Fare must be paid in full when a confirmed reservation is made. If the fare has not been paid in full within 'a reasonable time' or your credit/debit card is declined we will cancel the reservation at any time without liability. Any fare previously quoted or booked will not be guaranteed.
5.3 Reasonable Time Limits For Payment
The following time limits are considered reasonable by fastjet for the settlement of all fares and taxes in full:
48 hours of booking if travelling within a month
24 hours of booking if travelling within 4 days
6 hours of booking if travelling in less than 4 days
1 hour of booking if travelling in less than 24 hours
5.3. Personal Data
You recognise that personal data has been given to us for the purposes of: making a reservation; purchasing and issuing a Ticket; accounting, billing and auditing (including checking credit or other payment cards); administrative and legal purposes; statistical analysis; developing and providing services; and facilitating security, immigration, customs and entry procedures, and making available such data to government agencies, in connection with your travel. It is also possible that such data may be used for sales and marketing purposes and that it may be disclosed to companies within fastjet Airlines Limited or our travel partners. For these purposes, you authorise us to retain and use such data and to transmit it to our own offices, our subsidiaries, Authorised Agents, government agencies, data processors, credit and payment card companies or the providers of the above-mentioned services. This may involve sending your data outside of the your country of residence. If you do not wish to receive information from us or our travel partners please write to us at the correspondence address at the end of these Conditions of Carriage.
5.4. Allocated Seating
Passengers may, at an additional charge and in advance, pre-book a seat at the time you book your flight. Seat selection is optional and if not pre-booked, seats will be allocated at check-in without charge.
5.4.1. Allocated Seating Charges
Two types of allocated seating options as set out in our Table of Fees and Charges
If seats need to be reassigned for operational, safety or security reasons, we will make reasonable efforts to honour paid seat assignments.
5.4.2. Refunds on Allocated Seating Charges
Allocated seat fees are non-refundable apart from exceptions made in Article 18.104.22.168
22.214.171.124. If you cancel, miss or transfer your flight, allocated seating charges already paid by you will not be refunded or transferred to the next flight.
126.96.36.199. If we have to amend your seat selection because you do not fulfil any or all points set out in 5.4.3., we will not refund the seating charge.
188.8.131.52. In the event we cancel your flight for which you have chosen allocated seating, you will be entitled to a full refund of charges paid or the transfer of your seat booking (via call centre) to the nearest available seat.
5.4.3. Conditions for Allocated Seating
184.108.40.206 We reserve the right to reassign allocated seats for operational, safety, or security reasons at any point during your journey.
220.127.116.11 For safety and security reasons you may only be seated in an emergency exit seat (rows 1 and 11) if:
a. You are 16 years or older
b. You are willing and physically able to assist cabin crew in the unlikely event of an emergency
c. You are not traveling with an infant or child under the age of 16
d. You do not require a seat belt extender
e. You do not require special assistance of any kind
f. You have no vision impairment
5.4.4. Seats Allocated at the Airport
In the event of seats being allocated at the airport and not pre-booked, we cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after boarding of the aircraft. This may be necessary for operational, safety or security reasons.
6. ONWARD CONNECTIONS
Fastjet flights are not intended for use in connecting with flights of other carriers or other fastjet flights. Any connections are made at your own risk and you will have to check-in with your baggage for any flights booked to connect.
7. CHECK IN AND BOARDING
7.1 The Check-in Deadline is 40 minutes prior to the scheduled time of departure. The Check-in desk will close at the Check-in Deadline and you must therefore allow ample time to ensure you can check in before this time. We will not accept you for travel and will cancel your reservation if you do not comply with the Check-in deadline or appear to be improperly documented and not ready for travel. We are not liable for loss or expenses due to your failure to comply.
7.2 You must be present at the boarding gate not later than the time specified by us when you check in.
7.3 We will cancel the space reserved for you if you fail to arrive at the boarding gate in time.
7.4 We will not be liable to you for any loss or expense incurred due to your failure to comply with the provisions of this Article.
7.5 The boarding gate, the point at which you depart for the aircraft, will close 10 minutes before the scheduled time of departure.
7.6 After this time the conditions outlined in 7.2 to 7.4 will apply.
8. REFUSAL AND LIMITATION OF CARRIAGE
8.1 Right to Refuse Carriage
We may, at our discretion, refuse to carry you or your Baggage if we have notified you in writing that we would not at any time after the date of such notice carry you on our flights. In this circumstance you will be entitled to a refund. We may also refuse to carry you or your Baggage if one or more of the following have occurred or we reasonably believe may occur:
8.1.1 such action is necessary in order to comply with any applicable government laws, regulations, or orders.
8.1.2 the carriage of you or your Baggage may endanger or affect the safety of the aircraft, or the safety, health, or materially affect the comfort of other passengers or crew.
8.1.3 your mental or physical state, including your impairment from alcohol or drugs, presents a hazard or risk to yourself, to passengers, to crew, or to property.
8.1.4 you have committed misconduct on a previous flight, and we have reason to believe that such conduct may be repeated.
8.1.5 you have refused to submit to a security check on you or your baggage.
8.1.6 you have not paid the applicable fare, taxes, fees or charges.
8.1.7 you do not appear to have valid travel documents, may seek to enter a country through which you may be in transit, or for which you do not have valid travel documents, destroy your travel documents during flight, refuse to surrender your travel documents to the flight crew, against receipt, when so requested or refuse to allow us to photocopy your travel documents.
8.1.8 you present a Ticket that has been acquired unlawfully, has been purchased from an entity other than us or our Authorised Agent, or has been reported as being lost or stolen, is a counterfeit, or you cannot prove that you are the person named in the Ticket.
8.1.9 you fail to observe our instructions with respect to safety or security.
8.1.10 you have used threatening, abusive or insulting words towards our ground staff or crew of the aircraft.
8.1.11 you have deliberately interfered with a member of the crew of the aircraft carrying out their duties.
8.1.12 you have made a hoax threat relating to bombs, biological or chemical weapons.
8.1.13 you have put the safety of either the aircraft or any person in it in danger.
8.1.14 you have committed a criminal offence during the check in or boarding process or on board the aircraft.
8.2 Special Assistance
8.2.1 Disability, Medical or Health
18.104.22.168 Acceptance for carriage of incapacitated persons, persons with illness or other people requiring special assistance is subject to prior arrangement with us. Further details can be found in the rules and regulations which are posted on our website or are available on request. Passengers with disabilities who have advised us of any special requirements they may have at the time of ticketing, and been accepted by us, shall not subsequently be refused carriage on the basis of such disability or special requirements.
22.214.171.124 Wheelchairs will be provided without charge. The number of wheelchair passengers may be limited from time to time. For further details see the rules and regulations which are posted on our website or are available on request.
126.96.36.199 Passengers with broken limbs, who are unwell or injured or suffering from chronic illness will require a certificate from their doctor, confirming that they are able to fly. Passengers will not be permitted to fly without the correct documentation.
188.8.131.52 Passengers travelling with medication such as drugs or inject able liquids must carry suitable documentation, such as a prescription, confirming details of the drug and its intended use.
8.2.2 Infants and Children
184.108.40.206 Fastjet does not accept unaccompanied minors under the age of 12 for travel. Children under 12 years of age cannot travel unless accompanied by a person aged 16 years or older who accepts responsibility for the minor.
220.127.116.11 Children under 18 travelling without their parents/legal guardians must carry an ID card and written authorisation form permitting them to travel without their parents/legal guardians.
18.104.22.168 Children under 18 travelling without their parents/legal guardians must carry an ID card and written authorisation form permitting them to travel without their parents/legal guardians. The form must be collected from their local police station and be presented with their ID card at the check-in desk and passport control. The form is required for both domestic and international flights. Without this form passport control officers will refuse them travel. Children travelling with a valid passport do not require this form as the passport acts as parental authority. A Family Book (Livret de Famille) is not sufficient ID for a child/infant to travel on international flights. Children travelling on fastjet international flights must have either a valid ID card or passport and any other necessary documents.
22.214.171.124 No more than two infants (children under two years of age on the date of travel) are allowed per accompanying adult.
126.96.36.199 Children or infants that are ill or suffer from chronic illness will require a doctor’s certificate, confirming that they are able to fly. Sick children and infants will not be permitted to fly without the correct documentation.
8.2.3 Expectant Mothers
188.8.131.52Expectant mothers may travel on fastjet flights up to the end of the 35th week of pregnancy, including return flights. If you are expecting more than one baby, all flights must be completed by week 32. We recommend that in all cases you consult your doctor before flying with us. Fastjet will not take liability for any complications caused by flying pregnant.
184.108.40.206 Expectant mothers who are over 28 weeks pregnant will need a certificate from their doctor, confirming that they are able to fly. A certificate issued by your midwife is not accepted. Expectant mothers will not be permitted to fly without the correct documentation
9.1 Check In Baggage Allowance
9.1.1 Anything bigger than hand baggage (56 x 45 x 25cm) will need to be hold in as Hold Baggage.
9.1.2 'Hold Baggage' is any item accepted for carriage in the aircraft hold, including but not limited to suitcases, baby buggies, rucksacks, tents and any mobility equipment such as, wheelchairs, scooters and walking frames. Large sports equipment, oversized luggage, infant travel cots, car seats and musical instruments are subject to separate charges and restrictions.
9.1.3 A Baggage Fee is charged for the carriage of each item of Hold Baggage. Baby buggies, wheelchairs, scooters and walking frames are carried free of charge. The baggage fee is dependent on the weight allowance purchased with an initial charge of USD 6 per 20kg standard baggage weight allowance/per one-way domestic flight if booked prior to departure and USD 15 if paid for at the airport on the day of departure. Additional weight allowance can be purchased at the current rate of USD 6 per kg on domestic flights and USD 7 per kg on international flights. On international flights a weight allowance of 20kg can be purchased at an initial charge of USD 15 if booked prior to departure and USD 30 if paid for at the airport. There is no refund or partial payment if your bag is less than 20kg.
9.1.4 If you need more than 20kg this can be arranged for a fee of USD 6 per kilo. There is a maximum weight for a single piece of hold baggage of 32kg, due to health and safety restrictions, and no passenger can check in more than 50kg of baggage.
9.1.5 Pre-paid baggage fees are non-refundable. If you purchase 20kg of baggage and then they only take 18kg you will not be refunded for the weight allowance not utilized.
9.1.6 One item of hand baggage per person. This means one brief case, one handbag, rucksack, suit or dress carrier etc. There is no weight restriction but you must be able to place and retrieve the item of baggage safely in the overhead lockers, and with dimensions of less than 56cm x 45cm x 25cm, may be carried into the aircraft cabin (restrictions apply please see below for details).
9.1.7 For health and safety reasons fastjet cannot accept any individual item exceeding 32 kilos or with combined dimensions of more than 81cms (height), 119cms (width) and 119cms (depth). This weight limit does not apply to mobility equipment.
9.1.8 Items of outsized baggage and sporting equipment will still be charged at USD 38 per sector per item when booked on the website, through the fastjet call centre or airport.
9.1.9 In compliance with South African Civil Aviation (applicable from 1st February 2015) the permitted hand baggage allowance on flights from or within South Africa is restricted to 7kg or less. Excess baggage will be checked in and the appropriate fees chargeable.
9.2 Excess Baggage
9.2.1 The standard Hold Baggage weight allowance is 20kg per person carrying one bag per person. Passengers travelling together on the same booking reservation, who have individually purchased Hold baggage allowance, cannot pool their baggage up to the equivalent of the total purchased weight allowance. If you exceed the total purchased Hold baggage allowance you will be charged an additional USD 6 per kilo on all domestic fastjet flights and USD 7 for international at the airport.
9.2.2 Subject to space availability we may also accept one set of golf clubs, one bicycle, one bag of wind or kite surfing equipment per passenger at a charge of USD 38 per flight. The maximum weight of any of these items must be less than 20 kgs and no greater than 32kgs with the standard excess baggage charges applying for each kilo over the 20 kgs. All items will officially travel stand-by, and fastjet will not be responsible for repatriation if there is a delay. Any item not listed above is subject to the standard excess Baggage conditions as defined in 9.2.1.
9.2.3 Details of charges for oversize Baggage (carriage of which is at our discretion) can be found in our schedule of fees and charges posted on our website or available on request.
9.3 Items Unacceptable as Baggage
9.3.1 You must not include in your Baggage:
220.127.116.11 items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the International Civil Aviation Organization (ICAO) Technical Instructions for the Safe Transport of Dangerous Goods by Air and the International Air Transport Association (IATA) Dangerous Goods Regulations, and in our regulations (further information is available from us on request).
18.104.22.168 items the carriage of which is prohibited by the applicable laws, regulations or orders of any state to be flown from or to.
22.214.171.124 items which are reasonably considered by us to be unsuitable for carriage because they are dangerous, unsafe or by reason of their weight, size, shape or character, or which are fragile or perishable (see exception 9.12) having regard to, among other things, the type of aircraft being used. Information about unacceptable items is available upon request.
9.3.2 Domestic knives and similar items may be accepted as Hold Baggage, at our discretion, but will not be permitted in the cabin of the aircraft. Such items must be declared at check-in.
9.3.3 You must not include in Hold Baggage money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities or other valuables, business documents, passports and other identification documents or samples.
9.3.4 If, despite being prohibited, any items referred to in 9.3.1, 9.3.2 and 9.3.3 are included in your Baggage; we shall not be responsible for any loss or damage to such items.
9.4 Right to Refuse Carriage
9.4.1 Subject to paragraph 9.3.2 and 9.3.3, we will refuse to carry as Baggage the items described in 9.3, and we may refuse further carriage of any such items upon discovery.
9.4.2 We may refuse to carry as Baggage any item reasonably considered by us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers. Information about unacceptable items is available upon request.
9.4.3 We may refuse to accept Baggage for carriage unless it is in our reasonable opinion properly and securely packed in suitable containers. Information about packing and container unacceptable to us is available upon request.
9.5 Right of Search
For reasons of safety and security we may request that you permit a search and scan of your person and a search, scan or x-ray of your Baggage. If you are not available, your Baggage may be searched in your absence for the purpose of determining whether you are in possession of or whether your Baggage contains any item described in 9.3.1 or any firearms, ammunition or weapons, which have not been presented to us in accordance with 9.3.2 or 9.3.3. If you are unwilling to comply with such request we may refuse to carry you and your Baggage. In the event a scan causes damage to you or an x-ray or scan causes damage to your Baggage, we shall not be liable for such damage unless due to our fault or negligence.
9.6 Hold Baggage
9.6.1 Upon delivery to us of your Baggage which you wish to check we will take custody of, and issue a Baggage Identification Tag for, each piece of your Hold Baggage.
9.6.2 Hold Baggage must have your name or other personal identification affixed to it.
9.6.3 Hold Baggage will, whenever possible, be carried on the same aircraft as you, unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Hold Baggage is carried on a subsequent flight we will deliver it to you, unless applicable law requires you to be present for customs clearance.
9.7 Hand Baggage
9.7.1 You are allowed one piece of hand luggage (56 cm x 45 cm x 25 cm) and without weight restriction, though you must be able to lift and carry the bag sufficiently to place it in the overhead storage rack. If your Baggage is in excess of these dimensions or weight, or is considered unsafe for any reason, it must be carried as Hold Baggage and either be within your allowance or carry additional charge according to 9.2.1.
9.7.2 At check-in the one permittable item of hand baggage will be tagged. Any additional items will need to be checked-in as hold baggage. Additional hand baggage found at the departure gate will be charged USD 15 or equivalent in local currency as per 9.1.3
9.7.3 Objects not suitable for carriage in the cargo compartment (such as delicate musical instruments), and which do not meet the requirements in 9.7.1 above, will only be accepted for carriage in the cabin compartment if you have given us notice in advance and permission has been granted by us. You may have to pay a separate charge for this service.
9.8 Collection and Delivery of Hold Baggage
9.8.1 Subject to Article 9.6.3, you are required to collect your Hold Baggage as soon as it is made available at your destination. Should you not collect it within a reasonable time, we may charge you a storage fee. Should your Hold Baggage not be claimed within one (1) month of the time it is made available, we may dispose of it without any liability to us.
9.8.2 Only the bearer of the Baggage Check and Baggage Identification Tag, is entitled to delivery of the Hold Baggage.
9.8.3 If a person claiming Hold Baggage is unable to produce the Baggage Check and identify the Baggage by means of a Baggage Identification Tag, we will deliver the Baggage to such person only on condition that he or she establishes to our satisfaction his or her right to the Baggage.
9.9.1 We will not accept animals dead or alive for carriage within the cabin or hold with the exception of 9.9.2 for approved routes.
9.9.2 The transportation of fish to market (not live and not in sea water) is permitted for carriage as Hold Baggage with the appropriate fees and charges. Containers for transporting fish must be sealable containers and film wrapped to prevent any possible contamination, ie spillage or odour.
9.10 Human Remains: funeral coffin, or ashes from cremation
Fastjet accepts human remains in coffin for carriage on domestic routes within Tanzania. Carriage must be discussed and arranged with BidAir (fastjet’s cargo partners) by the funeral home which is caring for the deceased.
The carriage of ashes is also permitted: however, a copy of both the death certificate and the cremation certificate must accompany them. The passenger in possession of the ashes must ensure they are securely packaged in an appropriate container and should include the ashes in their hand baggage. We also advise that the handling agents be informed when checking in.
Carriage for any other parts or remains is not permitted.
Hand guns are carried only on domestic flights, within Tanzania at no extra charge.
Sporting or competition rifles are carried at a cost of USD 20 per rifle per flight, subject to conditions below on domestic flights within Tanzania and on flights between South Africa and Tanzania.
9.11.1 Passengers (over 18 years, only) must provide valid documentation to prove ownership and legal authority for the possession of the firearm(s). Without such documentation, a firearm WILL NOT be carried.
9.11.2 Firearms are subject to police and security formalities, so check-in 2 hours before departure is recommended
9.11.3 Rifles must be carried in a hard travel case, which is lockable.
9.11.4 A maximum 5kg of ammunition may also be carried, if that is packed separately within another piece of hold baggage
9.12 Fresh Produce and Perishables
The transportation of perishables such as fruit, vegetables or flowers is permitted on domestic flights within Tanzania only as part of passengers' hold baggage allowance (up to 20kg) and available at the appropriate charge. Perishables will not be carried in the event that toxic insecticides have been used.
10. SCHEDULES, DELAYS, CANCELLATION OF FLIGHTS
10.1.1 The flight times published on the fastjet website, in our call centre or with any authorised agent may change between the date of publication and the date of departure. We do not guarantee them to you and they do not form part of your contract with us.
10.1.2 Before we accept your booking, we will notify you of the scheduled flight time in effect as of that time, and it will be shown on your Ticket. It is possible we may need to change the scheduled flight time and if you provide us with contact information, we will endeavour to notify you of any such changes. If, after you purchase your Ticket, we make a significant change to the scheduled flight time, which is not acceptable to you, and we are unable to book you on an alternate flight, which is acceptable to you, you will be entitled to a refund in accordance with Article 10.2.
10.2 Cancellation, Rerouting, Delays etc
10.2.1 We will take all necessary measures to avoid delay in carrying you and your baggage. In the exercise of these measures and in order to prevent a flight cancellation.
10.2.2 Except as otherwise provided by the Convention, if we cancel a flight, fail to operate a flight reasonably according to the schedule or, fail to stop at your destination, we shall, at your option, either:
10.2.2.1 carry you at the earliest opportunity or where necessary, extend the validity of your Ticket; or
10.2.2.2 make a refund in accordance with the provisions of Article 11.2.
10.2.3 Upon the occurrence of any of the events set out in Article 10.2.2, except as otherwise provided by the Convention, the options outlined in Article 10.2.2.1 through 10.2.2.2 are the sole and exclusive remedies available to you and we shall have no further liability to you.
10.2.4 In the event of cancellation fastjet will not compensate you further than a full refund. This refund can be claimed by writing to the address given at the end of this Conditions of Carriage.
10.2.5 If your flight is cancelled other than as a result of Extraordinary Circumstances which could not have been avoided even if all reasonable steps had been taken, you will not be entitled to compensation other than the right to cancel the flight and claim a refund or rebook an alternative date without additional fees.
10.2.6 Fastjet flies without any affiliation to other airlines. Therefore, fastjet cannot accept responsibility for missed onward connections as a result of any delays to scheduled departure times on either another fastjet flight or on a unaffiliated airline.
11.1 Subject to the terms contained herein, all tickets are non-refundable. Tickets may be changed to an alternative flight at the same or higher fare subject to availability, the payment of a change fee and any difference in fare. Full details can be found in our schedule of fees and charges. Please check the fare rules prior to purchasing your Ticket.
11.2 On failure by us to provide carriage in accordance with the contract of carriage refund of the fare or applicable portion thereof shall be made by us in accordance with this Article.
11.2.1 We shall be entitled to make a refund either to the person named in the Ticket or, to the person who has paid for the Ticket, upon presentation of satisfactory proof of payment.
11.3 Involuntary Refunds
11.3.1 If we cancel a flight or fail to stop at your destination and no alternative flight is available, or if a refund is otherwise due to you under these Conditions of Carriage, the amount of the refund shall be:
126.96.36.199 if no portion of the Ticket has been used, an amount equal to the fare paid.
188.8.131.52 if a portion of the Ticket has been used, the refund will be not less than the difference between the fare paid and the applicable fare for travel between the points for which the Ticket has been used.
11.3.2 Subject to Article 14, we shall not be liable for any other direct or indirect costs incurred by you as a result of such cancellation or missed destination. You are strongly advised to take out adequate travel insurance for the travel you intend to take.
11.3.3 Applications for refunds must be made in writing to the correspondence address given at the end of these Conditions of Carriage.
We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket.
12. ONBOARD CONDUCT
12.1.1 If, in our reasonable opinion, you conduct yourself aboard the aircraft so as to endanger the aircraft or any person or property on board, or obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew including but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers or the crew, we may take such measures as we deem reasonably necessary to prevent continuation of such conduct, including restraint. You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.
12.1.2 If as a result of your behaviour we divert the aircraft to an unscheduled place of destination and make you leave the aircraft, you must pay us the reasonable costs of the diversion and any fines or penalties imposed on us by the government of the country to which we have diverted.
12.1.3 For the avoidance of doubt, you are not permitted to consume alcohol that has not been purchased from our staff on board the aircraft and in particular Duty Free alcohol purchases must remain unopened. We reserve the right to refuse to serve or sell alcohol to any passenger on board the aircraft.
12.2 Electronic Devices
For safety reasons, we may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
13. ARRANGEMENTS FOR ADDITIONAL SERVICES
If we make arrangements for you with any third party to provide any services other than carriage by air, or if we issue a ticket or voucher relating to transportation or services (other than carriage by air) provided by a third party such as hotel reservations or car rental, in doing so we act only as your agent. The terms and conditions of the third party service provider will apply.
14. ADMINISTRATIVE FORMALITIES
14.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which you transit.
14.1.2 We shall not be liable for the consequences to any Passenger resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions.
14.2 Travel Documents
Prior to travel, you must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit us to take and retain copies thereof. We reserve the right to refuse carriage if you have not complied with these requirements, or your travel documents do not appear to be in order.
14.3 Refusal of Entry
If you are denied entry into any country, you will be responsible to pay any fine or charge assessed against us by the Government concerned and for the cost of transporting you from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by us.
14.4 Passenger Responsible for Fines etc
If we are required to pay any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, you shall reimburse us on demand, any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on your ticket, or any of your funds in our possession.
14.5 Customs Inspection
If required, you shall attend inspection of your Baggage, by customs or other Government officials. We are not liable to you for any loss or damage suffered by you in the course of such inspection or through your failure to comply with this requirement.
14.6 Security Inspection
You shall submit to any security checks by Governments, airport officials, Carriers or by us.
14.7 Medical Costs and Diversions
If you are taken ill on board an aircraft and we decide that it is in your interests to divert the aircraft to enable proper medical attention to be obtained, you will be responsible for any medical costs incurred together with any accommodation costs of family or friends who accompany you and the costs of onward transportation from the unscheduled stopping point to your final destination. We recommend that you obtain adequate travel and medical insurance prior to commencing your journey.
14.8 Published Material
Except in the case of our act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, we shall not be liable for errors or omissions in timetables or other published material as to the dates or times of departure or arrival or as to the operation of any flight.
15. LIABILITY FOR DAMAGE
15.1 Our liability will be determined by our Conditions of Carriage. Our liability is limited and you are strongly advised to take out adequate travel insurance for the travel you wish to undertake. Our liability provisions are as follows:
15.1.1 Unless otherwise stated herein, international travel, as defined in the Convention, is subject to the liability rules of the Convention.
15.1.2(a) Any liability we have for Damage, will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law.
15.1.2(b) We will be liable only for Damage occurring during carriage on flights or flight segments where our Airline Designator Code 'FN' appears in the carrier box of the Ticket for that flight or flight segment.
15.1.2(c) We will not be liable for Damage to Unchecked Baggage unless such Damage is caused by our negligence.
15.1.2(d) We are not liable for any Damage arising from our compliance with applicable laws or Government rules and regulations, or from your failure to comply with the same.
15.1.2(e) Except in the case of an act or omission done with intent to cause Damage or recklessly and with knowledge that Damage would probably result, our liability in the case of Damage to Hold Baggage shall be limited to SDR 19 (approx. USD 11.05) per kilogram and in the case of Damage to Unchecked Baggage shall be limited to SDR 332 (USD 215.80) per passenger where the Warsaw Convention applies to your journey, or 1131 SDRs (USD 735.15) for Hold and Unchecked Baggage, subject to proven, damage for Unchecked baggage where the Montreal Convention applies to your journey undertaken on or after the 28th June 2004, provided that in either case if in accordance with applicable law different limits of liability are applicable such different limits shall apply. The SDR is s Special Drawing Right as defined by the International Monetary Fund. The value of 1 SDR is approximately USD 0.65 cents as of the 1st October 2012, but this rate of conversion may fluctuate and is shown on the IMF website at imf.org. For the purposes of the Warsaw Convention, if the weight of the Baggage is not recorded on the Baggage Check, it is presumed that the total weight of the Hold Baggage does not exceed the applicable free baggage allowance for the class of carriage concerned. If in the case of Hold Baggage a higher value is declared in writing pursuant to an excess valuation facility, our liability shall be limited to such higher declared value.
15.1.2(f) Except where other specific provision is made in these Conditions, we shall be liable to you only for recoverable compensatory Damages for proven losses and costs in accordance with the Convention.
15.1.2(g) We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, including our property.
15.1.2(h) We shall have no liability whatsoever for Damage to articles not permitted to be contained in Hold Baggage under 9.3, including fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, or samples.
15.1.2(i) We are not responsible for any illness, injury or disability, including death, attributable to your physical condition or for the aggravation of such condition.
15.1.2(j) The contract of carriage, including these Conditions of Carriage and exclusions or limits of liability, applies to our Authorised Agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such Authorised Agents, employees, representatives and persons shall not exceed the amount of our own liability, if any.
15.1.2(k) Nothing in these Conditions of Carriage shall waive any exclusion or limitation of our liability under the Convention or applicable laws unless otherwise expressly stated.
15.1.2(l) The carrier will not accept responsibility for the damage or loss of protruding parts such as wheels, straps, pull handles, or other items that are attached to baggage, perishable, damaged or fragile baggage or for minor damage to the exterior of baggage (e.g. scratches, stains, soiling, dents as a result of the normal rigours of transportation by air or for water damage to non water-resistant baggage).
15.2 In respect of any claim for recoverable compensatory damages arising out of the death, wounding or other bodily injury of a passenger in an accident taking place on board an aircraft (or in the course of any of the operations of embarking or disembarking) on a flight for which our name or Airline Designator Code appears in the carrier box of the Ticket:
15.2.1 we will not invoke the limitation of liability in Article 22(1) of the Convention or any similar limitation existing under applicable law;
15.2.2 we will not avail ourselves of any defence under Article 20 of the Convention, or any similar defence existing under applicable law, with respect to that portion of the claim which does not exceed 113,100 Special Drawing Rights (SDRs) [USD 65,000];
15.2.3 we will without delay, and in any event not later than 15 days after the identity of the natural person entitled to compensation has been established, make such advance payments to such person as may be required to meet immediate economic needs on a basis proportional to the hardship suffered (such amount not to be less than the equivalent of SDR16, 000 per passenger [USD 10,400] in the event of death). Any such advance payment shall not constitute recognition of liability and may be offset against any subsequent sums paid by us, but is only returnable if the damage was caused by, or contributed to by, the negligence of the passenger or of the person who received the payment, or if the person to whom the payment was made was not the person entitled to compensation;
Provided that we reserve all other defences available to us (whether under the Convention or otherwise) and all rights of recourse against any other person, including (without limitation) rights of contribution and indemnity.
16. TIME LIMITATION ON CLAIMS AND ACTIONS
16.1 Notice of Claims
Acceptance of Baggage by the bearer of the Baggage Check without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise.
If you wish to file a claim or an action regarding Damage to Hold Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) Days of receipt of the Baggage. If you wish to file a claim or an action regarding delay of Hold Baggage, you must notify us within twenty-one (21) Days from the date the Baggage has been placed at your disposal. Every such notification must be made in writing.
16.2 Limitation of Actions
Any right to Damages shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The law of the court where the case is heard shall determine the method of calculating the period of limitation.
17. OTHER CONDITIONS
Carriage of you and your Baggage is also provided in accordance with certain other regulations and conditions applying to or adopted by us. These regulations and conditions as varied from time to time are important. They concern among other things; the carriage of unaccompanied minors, pregnant women, and sick passengers, restrictions on use of electronic devices and items, and the on board consumption of alcoholic beverages.
Regulations and conditions concerning these matters are available from us upon request.
The title of each Article of these Conditions of Carriage is for convenience only, and is not to be used for interpretation of the text.
Fastjet Airlines Limited
Plot No 767/39, Suite No. 1
P.O. Box 38639 Upanga
Dar es Salaam
fastjet Airlines Limited
Plot No 767/39, Suite No. 1
P.O. Box 38639 Upanga
Dar es Salaam
Important note: All prices in USD; Exchange rates used for local pricing at 18th of June: US$1 = TZS 2,400; ZAR 12; UGX 3,000; ZMW 8.
18th June 2015