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Tanzania [v]

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Customer Satisfaction Survey

At fastjet, we're dedicated to providing the best flying experience in Africa - and we need your help to do that. By answering this questionnaire, you're helping us to improve our services.

Personal details

Full name

Email address

All answers are treated in the strictest confidentiality. View our Privacy Policy

Your flight today

1. Where did you fly with fastjet?

2. Was this your first time flying?

3. How would you rate your overall satisfaction

4. How likely are you to fly with us again

5. Are you likely to recommend us to a friend?

6. How friendly were our staff?

7. How would you rate the service on-board the flight?

8. How would you rate the service you received from fastjet at the airport?

9. How would you rate the cost of your flight? (1 = expensive and 5 = cheap)

10. Did you feel that your flight was value for money?

11. If you used the Sky Café to purchase refeshments onboard your flight, how would you rate the quality and price?

Booking your flight

1. How did you book your flight?

2. How easy did you find it to book your flight?

3. Did you feel you were given enough information about your flight when booking?

3.1 Payment options and windows for payment

3.2. Baggage costs

3.3 In flight meals

3.4. Seat allocation

3.5. Shuttles/transfers

4. If no, what information was missing?

4.1 Payment options and windows for payment

4.2. Baggage costs

4.3 In flight meals

4.4. Seat allocation

4.5. Shuttles/transfers

5. What areas, if any, of flight booking do you think could be improved? Flight selectionPayment processConfirmationExplanation of how to book online

Baggage

1. Did you find pre-flight baggage information clear?

1.1. What can / cannot be taken in baggage

1.2. Size restrictions on hand baggage

1.3. Cost for hold luggage

1.4. How to pay for your hold baggage

2. If no, what information do you feel was missing?

3. Did you pay for extra (i.e. hold) baggage? If yes, please rate how fair you found the charge (Please rate out of 5 where 1 = extremely unfair and 5 = very fair)

4. If you carried hand luggage, how would you rate the availability of space?

Medical and Special Requirements

1. Did you have any medical or special requirements on your flight today? (e.g. wheelchair, medicine) If no, continue to next section.

2. How well do you feel your needs were met? (Please rate out of 5 where 1 = poor and 5 = excellent)

3. Did you feel you were given adequate information before the flight on how to get your needs met?

4. If no, what information do you feel was missing?

Improving our services

1. What destinations would you like to see fastjet fly to? ZanzibarUgandaKenyaOther

1.1 If other, please specify

2. What extras would you like available on-board fastjet flights? MoviesGreater variety of refreshmentsAlcoholic beveragesPre-booked allocated seatingOther

2.1 If other, please specify

Where you heard about fastjet

1. Where did you hear about us?

1.1 If other, please specify

2. Are you a fan of fastjet on Facebook?

3. Do you follow @fastjet on Twitter?

4. Which of these airlines have you flown with in the last 12 months: Precision Air TanzaniaKenya AirwaysNoneOther

4.1. If other, please specify

Finally, please use the box provided to offer any suggestions you may have for improving fastjet.