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Medical certificates

Under certain circumstances fastjet will require you to present a medical certificate from your doctor. This will confirm that you are able to fly. A certificate is required for:

  • Expectant mothers who are over 28 weeks pregnant (certificate issued by midwife are not accepted)
  • Passengers with broken limbs, who are unwell or injured or suffering from chronic illness
  • Children who are unwell or with chronic illnesses
  • Passengers travelling with medication such as drugs or injectable liquids must carry suitable documentation, such as a prescription, confirming details of the drug and its intended use

Passengers will not be permitted to fly without the correct documentation.

Passengers with broken limbs
  • If you are travelling with upper lims in cast you will only require one seat to travel. 
  • If you are travelling with lower limbs in cast you must book 3 seats to travel to enable the leg to be elevated during the flight. 
  • Passengers travelling with lower leg in plaster, below the knee, will only require one seat. 
Passengers with Reduced Mobility
  • Passengers requiring wheelchair assistance at the airport should send a request at least 48 hours prior to departure. You can request this through our Call Centre or at fastjet Shop. You should provide the following information:
    • Contact name, mobile number and email address, 
    • Booking reference number,
    • Departure and arrival airports, 
    • Date of travel, 
    • The name of the person requiring assistance, 
    • Whether or not the person requiring assistance will be using their own wheelchair, 
    • The type of assistance required:
      • Wheelchair assistance to the bottom of the aircraft steps, 
      • Wheelchair assistance to the top of the aircraft steps, 
      • Full wheelchair assistance to the seat. 

  • It is the responsibility of the passenger and/or carer to ensure the power to the motor is disconnected/isolated to prevent inadvertent operation. If the mobility equipment has no deactivation procedure, the battery must be removed and the terminals insulate against accidental short circuit. The battery must remain upright and securely attached to the body of the wheelchair or scooter. fastet will only carry dry cell, non-spill able batteries.
  • fastjet will not be responsible for any claims regarding delay, loss or damage to the mobility aid. We strongly recommend that the passenger take out adequate insurance. Passengers using the online check-in facility who require assistance must present themselves to the service provider upon arrival at the airport. fastjet reserves the right to refuse carriage of mobility equipment if any of the above conditions are not met.

Passengers having Infectious Diseases
  • Passengers suffering from severe infectious conditions e.g. pneumonia, tuberculosis – are NOT permitted to travel.
  • Passengers with rubella may travel 4 days after the appearance of the rash.
  • Passengers with measles or chicken pox may travel 7 days after the appearance of the rash.
  • Passengers with mumps are permitted to travel once all swelling has subsided – usually between 7 and 14 days after symptoms have presented.
  • Passengers with influenza or any other viral infection should avoid travel. Such conditions are highly infectious within the confines of an aircraft cabin.
Passengers travelling with Drugs, Medical Oxygen or Needles
  • Passengers travelling with medication such as drugs or injectable liquids must carry suitable documentation, such as a prescription which confirms details of the drug and its intended use. 
  • Hypodermic needles are permitted for carriage for medical purposes ONLY. Medical certification must be presented at check-in to allow carriage in the cabin.
  • Diabetic 'pens' are permitted for travel without medical documentation. Injections must be self-administered.
  • Small compressed oxygen or air cylinders may be checked-in as cabin baggage for personal medical use ONLY. A medical certificate confirming the need for portable oxygen must be presented at the check-in desk, along with a 'Fitness to Fly' certificate.