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Please note this content is currently only available in English. To view content on the rest of the website in Swahili please navigate away from this section and use the language selector in the top, right of your screen!

Maudhuhi yanapatikana kwa lugha ya Kingereza pekee, kuendelea kutafuta sehemu nyingine kwa lugha ya Kiswahili tafadhali tumia kitufe cha kuchagua lugha juu upande wa kulia.

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Customer Satisfaction Survey

At fastjet, we're dedicated to providing the best flying experience in Africa - and we need your help to do that. By answering this questionnaire, you're helping us to improve our services.

Personal details

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Your flight today

Booking your flight

3. Did you feel you were given enough information about your flight when booking?

4. If no, what information was missing?


1. Did you find pre-flight baggage information clear?

Medical and Special Requirements

Improving our services

Where you heard about fastjet

Important news!

Important news for passengers wanting to purchase a ticket using a Zimbabwean Visa or Master card

We would kindly inform you that Zimbabwean Visa/Master Cards for online purchases above $200 may not be processed as a result of the current financial situation in Zimbabwe. If you experience any issues in the payment process, you could select 'Pay Later' and visit our Belgravia Ticket Office at 9 Phillips Avenue in Harare or one of our Airport Ticket Offices. For any assistance you may also call us on +263 86 77 00 60 60. Further contact details, such as opening hours, can be found at www.fastjet.com/zw.