0.1.1. These Terms and Conditions apply to flights operated by companies within the fastjet Group and/or any other company affiliated therewith from time to time, each trading as “fastjet” (hereinafter referred to as “fastjet”).
0.1.2 All travel with fastjet is subject to these Terms and Conditions, as updated and amended from time to time.
1.1 WORDS & TERMS USED IN THESE CONDITIONS
1.1.1 As You read these Terms and Conditions, please note that:
(i) We, Our, Ourselves, Us and fastjet means, as applicable, any of the companies forming part of the fastjet group of companies and/or who is affiliated therewith, each trading as fastjet.
(ii) "You", "Your", "Yourself" and “Guest” means you and each member of your booking party carried or to be carried in an aircraft operated by or on behalf of Us pursuant to a Ticket.
(iii) Airline Designator Code means the two-characters or three letters published by IATA from time to time which identify each airline.
(iv) Authorised Agent means a passenger sales agent who has been formally appointed by Us to represent Us in the sale of air transportation on flights operated by Us.
(v) Baggage means the property accompanying You in connection with Your trip. Unless otherwise specified, it consists of both Your Cabin Baggage and Your Hold Baggage. Baggage must at all times comply with the requirements of fastjet and/or applicable laws and regulations from time to time, including as regards size, weight and content.
(vi) Baggage Receipt means those portions of the Ticket, which relate to the carriage of Your Hold Baggage.
(vii) Baggage Identification Tag means a document issued by Us solely for identification of Hold Baggage.
(viii) Booking means a booking made by You or on Your behalf for the purchase of travel on a flight operated by or on behalf of Us and which is accepted by Us in accordance with these Terms and Conditions.
(ix) Boarding means the process of entering onto the aircraft, starting with the first passenger entering the aircraft and ending with the seating of the last passenger who has received a boarding pass before the Check-In Deadline and the closure of the aircraft doors, and “Board”, “Boards” and “Boarded” will have a corresponding meaning.
(x) Cabin Baggage means Baggage which is equivalent to hand luggage and includes all personal items taken on board by a Guest that is not Hold Baggage. Such Cabin Baggage may be referred to as “Unchecked Baggage”, “Hand Baggage” or “Carry-on Baggage”, and refers to any of Your Baggage other than Hold Baggage.
(xi) Check-In Deadline means the time limit specified by Us, being 40 minutes prior to scheduled time of departure, by which time You must have completed check-in formalities and received Your Boarding pass.
(xii) Conditions of Contract means those statements contained in or delivered with Your Ticket or Itinerary/Receipt, identified as such and which incorporate by reference, these Terms and Conditions and other specified notices from time to time.
(xiii) Convention means whichever of the following instruments are applicable:
(xiv) Days mean calendar days, including all seven days of the week; provided that, for the purpose of notification, the day upon which notice is dispatched shall not be counted; and further provided further that for purposes of determining duration of validity of a Ticket, the day upon which the Ticket is issued, or the flight commenced shall not be counted.
(xv) Electronic Coupon means an electronic flight coupon or other value document held in Our database.
(xvi) Electronic Ticket means the Itinerary/Receipt issued by Us or on Our behalf, including the Electronic Coupon and, if applicable, a boarding document We have issued to You.
(xvii) Extraordinary Circumstances include, but are not limited to, air traffic control directions/instructions, adverse weather conditions, civil unrest, terrorist alerts and security alerts, strike action, and unexpected flight safety shortcomings.
(xviii) fastjet Group means fastjet Plc and its direct and indirect subsidiaries from time to time.
(xix) Fees and Charges (or fees and charges) means the fees and charges charged by fastjet from time to time, as available on its Website or upon request.
(xx) Firearms means any firearm other than a Handgun.
(xxi) Flight means a single flight operated by Us from one airport to another airport.
(xxii) Flight Coupon means that portion of the Ticket that bears the notation "good for passage," or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which You are entitled to be carried.
(xxiii) Force Majeure means any occurrence beyond Our control, including but not limited to acts of God, war, riots, embargoes, acts of terrorism, casualties, accidents, volcanic activity, earth quake or any other causes, circumstances or contingencies beyond Our control which hinder or prevent the performance by Us of Our obligations under these Terms and Conditions, and includes Extraordinary Circumstances.
(xxiv) Guardian means a person lawfully invested with the power, and charged with the obligation, of taking care of and managing the property and rights of a person who, because of age, understanding, or self-control, is considered incapable of administering his or her own affairs.
(xxv) Handgun means a firearm that is designed to be held and fired with one hand, having a barrel length no longer than 120mm and a calibre no greater than 0.32 and which, subject to any applicable laws or airport, aviation authority, security or other regulations, We determine, in Our absolute discretion, may be stowed securely and safely in the aircraft hold in accordance with our directions and policies from time to time. For the purposes of these Terms and Conditions “ammunition” shall at all times refer only to ammunition in respect of Handguns of which carriage is permitted under these Terms and Conditions.
(xxvi) Hold Baggage means Baggage of which We take custody at check-in, which is, for the duration of the flight, stowed in the hold of the aircraft and for which We have issued a Baggage Receipt and Baggage Identification Tag.
(xxvii) Hold Period means the time period during which the full payment in respect of a booking must be made in order to avoid the cancellation of such booking, and ensure confirmation thereof as a Booking, as made available to You at the time of making Your Booking, or which is available on Our Website or upon request.
(xxviii) IATA means the International Air Transport Association.
(xxix) Infant means any child that is over the age of 14 days but has not yet reached their second birthday.
(xxx) Itinerary/Receipt means a document or documents We issue to You or any member of Your booking party travelling on Electronic Tickets that contain(s) such person's name, flight information and notices.
(xxxi) Medical Information Form means the medical information form which can be obtained from fastjet and which must be completed in certain circumstances prior to your flight, as set out in these Terms and Conditions and/or Our applicable policies and requirements.
(xxxii) Supplier means a third-party supplier offering services through Us.
(xxxiii) Tariff means the fares, charges and related terms and conditions published by Us and which have been filed, where applicable, with the appropriate authorities.
(xxxiv) Terms and Conditions means these terms and conditions of carriage, as updated and amended from time to time.
(xxxv) Ticket means the document entitled "Guest Ticket and Baggage Check", the Electronic Ticket or the confirmation of flight details (including the Booking confirmation number), in each case issued by Us or by Our Authorised Agents on Our behalf, and includes the Conditions of Contract, notices and coupons.
(xxxvi) Website means any internet site owned or operated by Us where online reservations can be made.
2.1.1 These Terms and Conditions apply to each Booking You make with Us and identify any liability We may have in relation to that Booking. Each Supplier You might have bought a service or product from, where We acted as a disclosed agent, may have its own terms and conditions. Please ensure that You have familiarised Yourself with such terms and conditions, if applicable, and that You are in agreement therewith before buying a product from a Supplier through Us. We accept no liability or responsibility of any nature whatsoever for the performance, or failure to perform, of any Supplier or any loss or damage suffered by You resulting from or relating to the services or products purchased from such Supplier.
2.1.2 A binding contract comes into place between You and Us once payment in respect of Your Booking is made to Us timeously and in full. This applies to any services, whether those where We act as a principal or those between You and a Supplier from which You have purchased a product or service, where We acted as a disclosed agent.
2.1.3 Except as provided in Articles 2.2, 2.3 and 2.4, Our Terms and Conditions apply only on those flights, or flight segments, where any of Our Airline Designator Code (FN)is indicated in the carrier box of the Ticket for that flight. The terms and conditions contained within the Ticket, Your Itinerary/Receipt or any ticket wallet provided pursuant to a Booking shall form part of these Terms and Conditions. If You have booked an onward flight with Us or another carrier, that agreement of carriage constitutes a separate contract and does not form part of Our agreement with You. We do not accept any liability for missed onward carriage on a subsequent flight with Us or on a flight on another carrier, whatsoever and howsoever arising.
2.2 CHARTER OPERATIONS
2.2.1. If carriage is performed pursuant to a charter agreement, these Terms and Conditions apply only to the extent that they have been incorporated by reference or otherwise in the charter agreement or the charter ticket issued to You.
2.3 OVERRIDING LAW
2.3.1. If these Terms and Conditions are inconsistent with any law (for example any Convention) that applies to Your contract of carriage with Us, the applicable law will apply to the extent of such inconsistency only. If any provision of these Terms and Conditions is invalid under any applicable law, the other provisions shall nevertheless remain valid.
2.4 CONDITIONS PREVAIL OVER REGULATIONS
2.4.1 Except as otherwise provided in these Terms and Conditions, in the event of any conflict between these Terms and Conditions and any other regulations We may have dealing with particular subjects, these Terms and Conditions shall prevail.
3.1 BOOKING REQUIREMENTS
3.1.1 We or Our Authorised Agents will record Your Booking. We will provide You with written confirmation of your Booking(s) in the case of telephone reservations. In the case of internet Bookings, the Booking confirmation will be displayed on screen on completion of the transaction. You should print this for Your records, as You will be required to quote this number at check-in.
3.1.2 A Booking is not completed until You have received a confirmation number and We have received full payment. Payment in full is due immediately, unless otherwise indicated by Us.
3.2 PERSONAL DATA
3.2.1 You recognise that personal data relating to You has been given to Us for the purposes of: making a Booking; purchasing and issuing a Ticket; accounting, billing and auditing (including checking credit or other payment cards); administrative and legal purposes; statistical analysis; developing and providing services; and facilitating security, immigration, customs and entry procedures, and making available such data to government agencies, in connection with Your travel. It is also possible that such data may be used for sales and marketing purposes and that it may be disclosed to companies within the fastjet Group or to Our travel partners. For these purposes, You authorise Us to retain and use such data and to transmit it to Our own offices, Our subsidiaries, Authorised Agents, government agencies, data processors, credit and payment card companies or the providers of the above-mentioned services, which may involve sending your data outside of Your country of residence.
3.3 ALLOCATED SEATING
3.3.1 You may, at an additional charge and in advance, pre-book seat(s) at the time You book Your flight or after Booking has been made via the relevant channels. Seat selection is optional and if not pre-booked, seats will be allocated at check-in without charge.
3.3.2 Allocated Seating Charges
188.8.131.52 We offer two types of allocated seating options as set out in Our Fees and Charges. We reserve the right to reassign seats at any time for operational, safety or security reasons, but We will make reasonable efforts to honour paid seat assignments.
3.3.3 Refunds on Allocated Seating Charges
184.108.40.206 Allocated seat fees are non-refundable apart from exceptions made in these Terms and Conditions.
220.127.116.11 If You cancel, miss or change Your flight, allocated seating charges already paid by You will not be refunded or transferred to the next flight.
18.104.22.168 If We have to amend Your seat selection because You do not fulfil any or all of the applicable requirements set out in Article 3.3.4, We will not refund the seating charge.
22.214.171.124 In the event that We cancel Your flight for which You have chosen and paid for allocated seating, You will be entitled to a full refund of charges paid or the transfer of Your seat booking (via Our call centre) to the nearest available seat.
3.3.4 Conditions for Allocating Seating
126.96.36.199 We reserve the right to reassign allocated seats for operational and safety, or security reasons at any point during Your journey.
188.8.131.52 For safety reasons, and to comply with civil aviation regulations some seats are considered “restricted”. These include seats next to doors and emergency exits, and varies between aircraft types. The following are not permitted to be seated at on a restricted seat:
3.3.5 Seats Allocated at the Airport
184.108.40.206 In the event of seats being allocated at the airport and not pre-booked, We cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after Boarding of the aircraft. This may be necessary for operational, safety or security reasons.
3.4 HOLD PERIOD
3.4.1 The Hold Period applicable in respect of a Booking made:
3.4.2 If the Booking is made within 2 hours of departure, there will be no Hold Period applicable and full payment in respect of such booking must be made immediately.
3.4.3 During the Hold Period, the fare will not change, with the exception of changes to local “pricing currencies” or increases to governmental and airport charges. In addition to the fare, full payment of such increases must be made during the applicable Hold Period.
3.5 PROVISION OF CARRIAGE
3.5.1 We will provide carriage on a flight when You present Your Booking confirmation number, government issued photographic identification identifying You as the Guest named in the Booking and valid travel documentation (e.g. passport, visa) where applicable.
3.6.1 Re-routing is permitted. We strongly recommend that You ensure that all Your Booking information is correct before making payment and Us issuing a Booking confirmation or Ticket. In the event that a routing error is made after a Booking confirmation number or Ticket is issued or fulfilment of a Booking, the appropriate Fees and Charges and or any difference in fare shall be applicable and payable by You.
3.7 RECOMMENDATION FOR INSURANCE
3.7.1 All Tickets are non-refundable. We strongly recommend that You ensure that You have appropriate and adequate insurance cover in place in the event that You are unable to use Your Ticket.
3.8 REQUIRED IDENTITY TO TRAVEL
3.8.1 The credit card used to pay for a Booking and the card holder’s national ID must be presented along with the itinerary at Our applicable check-in counter for verification purposes. A Guest unable to present the original credit card, must present valid proof of payment, reflecting the sponsor as cardholder, subject to the card holder verifying the card with fastjet via e-mail to [email protected]. Failure to verify the card as foresaid will result in the Guest being denied Boarding.
3.9 BOOKING CHANGES
3.9.1 Each Booking issued by Us is valid only for the transportation as indicated by the Booking of the Guest named, from the place of departure to the final destination on the date and for the flight number shown. The fare paid is based upon Our Tariff and is for the transportation as shown on the Booking. It forms an essential part of Our contract with You.
3.9.2 Should you wish to change the date and/or time of Your flight You must contact Us in advance in order for Us to be able to effect such changes no later than 40 minutes prior to departure. Please note that an additional fare (calculated in accordance with Our rules, regulations and policies applicable from time to time) and fee (please see Our Fees and Charges) will be applicable, which will be calculated and presented to You for acceptance. Should You wish not to accept same, You will still have the option of maintaining your original flight as Booked, provided You are able to meet the Check-In Deadline. Any charges and fees in respect of Booking changes must be paid by no later than two hours before departure. Should You request changes within two hours of departure but not less than 40 minutes prior to departure, full payment in respect of the additional charges and fees must be made immediately. Changes may only be made by the Guest named in the Booking and/or the person who made the original booking. A fee will apply to each change relating to departure date and/or departure time.
3.9.3 Name changes are not permitted. Corrections up to 3 characters are permitted if reported within 24 hours of Booking and is subject to an administration fee (as set out in Our Fees and Charges. Any name changes not reported within 24 hours, or corrections in excess of 3 characters will result in forfeiture if the Booking, with no refund payable to You, and a new Booking will be required to reflect such changes and/or corrections, and our then current fares.
3.9.4 If You wish to make a change to a tour booking, these Terms and Conditions shall apply. If You have purchased any additional item or service from or through Us acting as a disclosed agent for a Supplier, the Supplier’s terms and conditions shall apply in addition to these Terms and Conditions.
3.10 ADDITIONAL AND ONWARD CONNECTING FLIGHT(S) WITH THIRD PARTY AIRLINES
3.10.1 If You have purchased an additional or onward connecting flight(s), the third-party airline's ticket rules shall apply. We accept no liability of any nature whatsoever and howsoever arising for any missed onward connection flights offered by third-party airlines.
4.1.1 Fares apply only for carriage from the airport at the point of origin to the airport at the point of destination. Fares do not include any ground transport services between airports and between airports and town terminals. Your fare will be calculated in accordance with Our applicable Tariff in effect on the date on which payment for Your Ticket is received by Us.
4.2.1 Any taxes or charges, imposed by any government or other authority, or by the operator of an airport, shall be payable by You in addition to the fares. At the time You purchase Your Ticket, You will be advised of taxes not included in the fare, most of which may be shown separately on the Ticket You acknowledge that the taxes imposed on air travel and related services are constantly changing and can be imposed or changed after the date of Ticket issuance. If there is an increase in a tax, fee or charge shown on the Ticket, or if a new tax, fee or charge is imposed even after Ticket issuance You will be obliged to pay it before You may Board for the relevant flight. Similarly, in the event any taxes, fees or charges, which You have paid to Us at the time of Ticket issuance, are abolished or reduced such that they no longer apply to You, or a lesser amount is due, You will be entitled to claim a refund. If You do not use Your Ticket, You will be entitled to claim a refund of any governmental taxes only, less a refund administration fee as set out below.
4.3.1 Fares and taxes are payable in US Dollars or the currency indicated by Us or Our Authorised Agent at or before the time payment is made (for example, because of the non-convertibility of the local currency) ("pricing currency"). We may, in Our sole and absolute discretion, accept payment in any other currency.
4.3.2 Guests who pay for their flight(s) with credit/debit or charge cards billed in a currency other than the pricing currency will be charged by their card issuer in the currency of issue of the card. You will be liable for these charges, and acknowledge that We have no control over the exchange rates or other charges, which may be imposed by the card issuer.
4.3.3 When booking on Our Website You may be offered the option to pay in the currency of Your credit card where it differs from Our pricing currency. Due to various reasons (including, but not limited to, unsupported currencies or maintenance) this option may not always be available to You, and You accept that We have no obligation to offer this option to You.
4.3.4 The conversion rates used to convert US Dollars to the local “pricing currency” may change from time to time and We reserve the right to vary the fares comprised in any Tariff at any time. Accordingly, a fare for any flight is not guaranteed until the Ticket for such flight has been issued and We have received full payment in respect thereof.
4.3.5 fastjet charges a 2.5% transaction fee for all purchases made with a credit card. There will be no transaction fees levied by fastjet on purchases made with a debit card.
4.3.6 Cash payment will incur an additional charge, determined by Us from time to time.
4.3.7 Bookings made or payment received via the fastjet call centre or through Our Authorised Agent(s) will carry an additional charge, determined by Us from time to time.
4.4 NEW BOOKING FEE
4.4.1 The ‘New Booking Fee’ is a fee per Guest booked which incur on Bookings made through and payments done at either Our call centre or one of the fastjet Authorised Agents. This also allows Guests who book online to secure a fare for a Booking for a period of time (the "Hold Period"). During the Hold Period, the fare will not change, with the exception of changes to local “pricing currencies” or increases to governmental and airport charges, provided the fare and all taxes are paid in full before the end of the applicable Hold Period.
4.5 GROUP FARES
4.5.1 To qualify for a group quotation, a minimum of 10 Guests is required to travel together throughout the journey (i.e. from the point of departure to the final destination). In these cases, a group booking fee will apply, as determined by Us from time to time.
4.6 ADMINISTRATION FEES
4.6.1 We reserve the right to charge reasonable administration fees that are not included in the price of the Ticket. Such fees will apply to special requests including, but not limited to special approved refund requests, e.g. in the event of the death of the Guest.
4.7 PAYMENT CARD CHARGES AND FEES
4.7.1 Under certain circumstances, when transacting with credit, debit or other payment cards, You may be liable to pay additional fees and charges imposed by Your card issuer. We have no control over these charges and fees and accept no liability in respect thereof.
5.1 LIABILITY IF A FASTJET FLIGHT IS DELAYED
5.1.1 In the event that a fastjet flight is delayed and You are prevented from Boarding Your onward fastjet transfer flight, fastjet shall ensure that You are placed on the next available fastjet flight to Your final destination at no extra charge. fastjet reserves the right to route You through any available fastjet route network or fastjet flight connection that is available from time to time. If You fail and/or refuse to accept any flight offered by fastjet under these circumstances, We will have to further liability or responsibility to You. We will specifically not be liable for any damages, losses or expenses suffered or incurred by You of any nature whatsoever and howsoever arising as a result of such refusal or failure on Your part.
5.2 LIABILITY IN THE EVENT OF A TRANSFER FLIGHT DELAY OR CANCELLATION
5.2.1 Notwithstanding anything to the contrary contained in these Terms and Conditions, fastjet shall not be liable for payment for any of Your accommodation or travel bookings that are cancelled or amended as a result of any fastjet transfer flight delay or cancellation.
5.3 ACCOMMODATION ARRANGED BY FASTJET
5.3.1 In the event that You are offered accommodation arranged by fastjet, fastjet reserves the right to choose or amend any such accommodation at its discretion from time to time.
5.4 ACCOMMODATION IF DENIED ENTRY
5.4.1 fastjet shall not be required to pay for hotel accommodation and/or transportation costs in the event that You are denied entry to any fastjet jurisdiction by virtue of any governmental agency for any reason, including but not limited to any visa or customs or excise agency or any other governmental agency that carries entry requirements that You do not comply with. In these circumstances, We shall also not be liable to You in respect of any refund, credit note or cash alternative in respect of damages, losses or expenses suffered or incurred by You with regards to Your Ticket price and applicable charges. You remain solely responsible for ensuring that You comply with the requirements imposed by any agency or authority regarding such entry requirements.
5.5 MISSED ONWARD CONNECTIONS
5.5.1 Save as otherwise provided for in these Terms and Conditions, fastjet shall not be liable for payment for any missed onward connections with any third-party travel providers that occur due to any delayed or cancelled fastjet transfer flight. You are advised to bear in mind the possibility of delays and/or cancellations in booking such onward connecting flights.
5.6 DELAYED BAGGAGE
5.6.1 In the event that Your Baggage does not arrive in time to connect to the fastjet transfer flight, fastjet shall place Your Baggage onto the next available fastjet flight to Your onward transfer destination at no extra charge.
5.7 FASTJET LIABILITY
5.7.1 Notwithstanding anything to the contrary herein contained, fastjet will not be liable or obliged to provide accommodation, transport and/or Baggage re-route in the event of a fastjet flight delay, cancellation, error or fault, and any Force Majeure or act of terrorism shall be as declared and treated in accordance with the applicable terms and conditions.
5.7.2 The provisions of this Article 5 shall only apply to fastjet transfer flights, and will not be applicable to any missed onward fastjet flight connections that are not fastjet transfer flights.
6.1 CHECK-IN DEADLINE
6.1.1 The Check-In Deadline is 40 minutes prior to the scheduled time of departure. The check-in desk will close at the Check-In Deadline and You must therefore allow ample time to ensure You can complete the check-in procedure before this time. We will not accept You for travel and will cancel Your reservation, resulting in You forfeiting Your Booking. A new Booking will be required at our normal fees and charges should You fail to complete the check-in procedure before the Check-In Deadline or appear to be improperly documented and not ready for travel. We are not liable for any loss, damage or expenses of any nature whatsoever and howsoever arising resulting from or relating to Your failure to comply with our check-in requirements and/or failure to meet the Check-In Deadline.
6.2 BOARDING GATE REPORT TIME
6.2.1 You must present Yourself at the relevant Boarding gate no later than 30 minutes prior to the scheduled time of departure or You may not be accepted for travel, We may cancel Your seat and You will forfeit Your Booking. We recommend that You present Yourself at the Boarding gate ready for Boarding no later than 40 minutes before the scheduled departure time of Your flight.
6.3 FAILURE TO ARRIVE ON TIME
6.3.1 We will not be liable to You for any loss or expense of any nature whatsoever and howsoever arising, including without limitation missed onward connections, accommodation, alternative travel costs, and/or meals incurred due to Your failure to comply with the provisions of this Article 6.
6.4 FAILURE TO COMPLY
In the event of a failure to comply with these times or deadlines, the same conditions set out in Articles 5.2 to 5.4 (inclusive) will apply.
7.1.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of a Guest’s fitness to fly, which are available on our Website and/or upon request, and incorporated herein by this reference.
7.1.2 A Guest remains responsible for ensuring that he/she is medically fit to fly. A Guest who has any reason to suspect, or ought reasonably to know, that they may have a condition which might be exacerbated by the normal operation of an aircraft or could cause them difficulty if they do not have medical assistance before the flight has ended, should not fly with fastjet.
7.1.3 If any Guest has any doubt whatsoever about their fitness to fly they are obliged to seek professional medical advice before making a Booking or flying with fastjet. Whenever a Guest is aware of a health condition of the type mentioned above, but have been advised that they are fit to fly provided certain precautions are taken (for example, use of medication), it is the Guest’s responsibility to ensure that all such precautions are in fact taken before, during and after their flight, and that they are able to produce written evidence in the form of a letter or certificate from a qualified Doctor or Medical Practitioner stating their fitness to fly, if requested to do so. We are entitled to refuse a Guest carriage in the event of a failure and/or refusal to produce such evidence or comply with such medical recommendations or advice.
7.1.4 Guests suffering from any condition which may be affected by travel must notify the fastjet call centre (the details of which will be available on Our Website) at the time of making the Booking. Guests will be required to complete and return a completed Medical Information Form to fastjet. fastjet will confirm the Booking in writing and provide a response based on the information disclosed on such form, which must be carried by the Guest at all times during their journey with fastjet.
7.1.5 Fastjet does not accept and is entitled to deny Boarding to any Guest suffering from infectious diseases which can be transmitted to others.
7.1.6 Regardless of the existence of a medical letter or certificate and/or the fastjet Medical Information Form in respect of the Guest, whether presented to or requested by fastjet or not, fastjet (including its directors, staff, contractors and agents) will under no circumstances be liable to the Guest for any damage, loss or expense suffered or incurred by such a Guest of any nature whatsoever and from whatsoever cause arising related to a Guest’s medical condition (whether disclosed or not) and/or fastjet’s refusal to carry a Guest as set out in this Article 7.1, and the Guest hereby indemnifies fastjet (including its directors, staff, contractors and agents) against any claim made against fastjet (including its directors, staff, contractors and agents) in this regard.
7.2.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of medication, which are available on Our Website, or upon request.
7.2.2 Some medical equipment may be allowed on board Our aircraft, however You are required to confirm the acceptability thereof with fastjet in advance, specifically if You are bringing a large piece of equipment or a large number of supplies. In such cases, please contact the fastjet call centre and consult our applicable policies.
7.2.3 Guests are advised to take their medication in their Cabin Baggage. Guests must bring a letter from their doctor/medical practitioner confirming the type of medication and what it is for.
7.2.4 Fastjet is unable to refrigerate medication on board the aircraft, and will not be obliged to permit the carriage of such medication, or be liable for any loss or damage suffered as a result of any failure to refrigerate any medication during Your journey with fastjet.
7.2.5 Fastjet staff are not permitted to administer any medicine or injections to a Guest at any time.
7.3.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of medical equipment, which are available on Our Website or upon request.
7.3.2 A Guest will be allowed to bring needles and syringes on board for treatment of medical conditions, subject to having a letter from the doctor/medical practitioner confirming the type of medication, the number and type of needles and syringes required, and what it is for.
7.3.3 Guests must self-administer any injections required during the flight. fastjet staff are not permitted to administer any medicine or injections at any time. The Guest shall remain responsible for the safe carriage and use of such needles and injections at all times, and indemnifies fastjet (including its directors, staff, contractors and agents) against any claim made against fastjet (including its directors, staff, contractors and agents) as a result of any loss or damages or any kind whatsoever relating to or resulting from the carriage and/or use of such needles and syringes.
7.3.4 Guests must notify the crew if they have used any needles. Fastjet cabin crew will dispose of needles safely.
7.4 MEDICAL OXYGEN
7.4.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of medical oxygen, which are available on Our Website. You will be required to produce a valid medical certificate stating that such cylinders are required for Your medical condition and that You are fit to fly.
7.4.2 Save as may be required in emergency situations, We do not provide supplementary oxygen.
7.4.3 Guests requiring oxygen for medical purposes may bring small compressed air or oxygen cylinders as hand baggage for personal medical use only, subject to the following conditions:
7.4.4 Oxygen concentrators (either mains or battery powered) and chemical oxygen generators are not permitted on-board fastjet flights.
8.1.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of Guests with special requirements, which are available on Our Website or upon request, as additional terms and conditions may be applicable.
8.1.2 Guests with specific requirements include people with a disability such as people with a temporary or permanent physical impairment (sensory or locomotory), an intellectual impairment or any other type of disability, including an illness.
8.1.3 For safety and operational reasons, certain seats are not available to be purchased by Guests with specific requirements. Please refer to Article 3.3.4. in this regard.
8.1.4 Fastjet will only accept carriage of a Guest with a disability who requires the assistance of a carer/support person if such a Guest is accompanied by his/her carer/support person through the Guest's journey with fastjet. The Guest must arrange to be accompanied by sufficient carer(s)/support person(s) to assist with needs in-flight, at the Guest’s cost. fastjet will not be able or responsible to provide a carer/support person for an unaccompanied Guest with a disability. Furthermore, such Guests will be denied Boarding if unaccompanied by a carer/support person, shall forfeit its Booking and fastjet shall not be liable to the Guest for any loss or damage resulting from or relating to any such denied Boarding as a result of any failure to comply with this Article 8.
8.1.5 Guests with specific and/or special requirements must advise Us of those requirements at least 48 hours prior to the travel date by calling the fastjet call centre.
8.1.6 Guests requiring special assistance must report to the check-in desks no later than 60 minutes prior to departure. The provisions of Article 6 relating to the forfeiting of a Booking will apply to late arrivals and/or Guests who fail to complete the check-in process within this time period.
8.2 WHEELCHAIRS & MOBILITY AIDS
8.2.1 It is Your responsibility to familiarise Yourself with fastjet's policies and requirements in respect wheelchairs and mobility aids, which are available on Our Website, or upon request, as additional terms and conditions may be applicable.
8.2.2 Subject to compliance with our policies, applicable laws and regulations, Guests with reduced mobility are allowed to carry up to 2 items of mobility equipment free of charge. This includes walking sticks, electric mobility aids, etc, but only one foldable wheelchair will be allowed per Guest.
8.2.3 Wheelchair assistance during check-in and boarding may be provided without charge depending on the number of wheelchairs available at each airport from time to time, and can therefore not be guaranteed. Please note that such assistance does not substitute fastjet’s requirement of a carer/support person in respect of a Guest who requires such support.
8.2.4 Fastjet reserves the right to restrict the number of Guests with reduced mobility that are carried on a given flight. The total number of Guests with reduced mobility carried must not exceed the number of able-bodied persons capable of assisting with an emergency evacuation.
8.2.5 Subject to compliance with our policies, applicable laws and regulations, battery powered wheelchairs or mobility aids can only be carried when they are for use by a Guest whose mobility is restricted by either their disability, their health or age, or a temporary mobility problem (e.g. a broken leg).
8.2.6 Guests with wheelchairs and mobility aids, must advise Us of their special requirements at the time of the Booking by calling the fastjet call centre. For Guests with battery operated wheelchairs or mobility aids We will require the following information;
8.2.7 Wheelchairs and mobility aids that cannot be lifted manually into the aircraft hold will only be accepted for travel if both the departure and destination airports can provide the facilities to load/unload the device. Notifying Us at time of Booking will enable Us to establish this and use reasonable efforts to accommodate Your needs, however, no guarantee can be made in this regard.
8.2.8 Fastjet will only accept mobility aids powered by non-spillable batteries or lithium batteries.
8.2.9 Before an electric mobility aid is loaded onto Our aircraft, fastjet must be satisfied that the mobility aid has been made safe in accordance with the International Civil Aviation Organization Technical Instructions.
8.2.10 If fastjet is unable to be satisfied or where it is established that the electric mobility aid has not been made safe, fastjet will, in its sole and absolute discretion be entitled to refuse carriage of the mobility aid. In such circumstances fastjet is not under obligation to render it safe. Other factors which could prevent the carriage of an electric mobility aid are: the mobility aid dimensions exceeding cargo door dimensions, the tare (unladen) weight of the mobility aid exceeding the aircraft loading limitations after all possible load-spreading options have been considered and insufficient space being available on the aircraft at the time Your Booking is made.
8.2.11 Guests travelling with battery powered wheelchairs and mobility aids are responsible for ensuring that the power to the motor attached to a mobility unit / wheelchair is disconnected / isolated to prevent inadvertent operation. If the mobility equipment has no deactivation procedure, the battery must be removed, and the terminals insulated against accidental short circuit. The battery must remain upright and securely attached to the body of the mobility unit / wheelchair. Fastjet will only carry dry cell, spill proof batteries.
8.2.12 Fastjet will only accept up to a maximum of two (2) powered mobility devices on a single flight, which shall be accepted on a first come first serve basis.
8.2.13 A medical certificate must be submitted to fastjet when making a Booking to confirm the medical requirement for the wheelchair or mobility aid device.
8.3 CARRIAGE OF ASSISTANCE DOGS
8.3.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of assistance dogs, which are available on Our Website, or upon request, as additional terms and conditions may be applicable.
8.3.2 Assistance dogs accompanying a Guest can be carried on domestic flights, provided that the Guest has notified fastjet at the time of Booking, and complies with the applicable fastjet policies and these Terms and Conditions. fastjet will allow assistance dogs to be carried if required by Guests who are blind, visually impaired, deaf or hearing impaired, or for disability support. fastjet does not permit the carriage of emotional support dogs as assistance dogs.
8.3.3 A medical letter or certificate must be submitted to fastjet when making the Booking to confirm the requirement for the assistance dog. Our customer service team will then provide You with further guidance in this regard.
8.3.4 When You travel You will need to have a copy of the above mentioned medical letter/certificate with You at all times, and You will need to bring and keep with You an official document confirming that the dog is a fully-trained assistance dog. This document must be presented at the check-in desk, and at any other time when security or airport staff may request this.
8.3.5 Assistance dogs must be certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide.
8.3.6 Only one assistance dog will be carried per flight, with the exception that two assistance dogs may be accepted for travel on the same flight when a couple is travelling together and each of them requires an assistance dog. Carriage is on a first come first serve basis.
8.4.1 Fastjet does not permit any stretchers to be accommodated on board.
8.5 EXPECTANT MOTHERS
8.5.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of pregnant Guests, which are available on which are available on Our Website, or upon request, as additional terms and conditions may be applicable.
8.5.2 For safety and operational reasons, pregnant Guests shall not be seated on restricted seats. Please refer to Article 3.3.4. in this regard.
8.5.3 Pregnant Guests will be allowed to travel on fastjet subject to the following conditions:
220.127.116.11 In the case of Single Pregnancies
18.104.22.168 In the case of Multiple Pregnancies
8.6 INFANTS & CHILDREN
8.6.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of infants and children, which are available on Our Website, or upon request, as additional terms and conditions may be applicable.
22.214.171.124 Infants are children under the age of two years on the date of travel.
126.96.36.199 Infants under the age of two weeks of age will not be accepted for travel.
188.8.131.52 No more than one infant per accompanying adult (for the purposes of this Article 8.6.2, any able-bodied person aged 16 years or over) is allowed. The accompanying adult remains responsible for the infant at all times.
184.108.40.206 Fastjet does not allow carriage and use of any type infant or child restraint device. Fastjet does not provide any baby bassinettes for use during the flight.
220.127.116.11 The infant shall travel on the accompanying adults’ lap throughout the whole flight and shall be secured with the use of an infant/extension seat belt (which will be provided by the cabin crew) during take-off, landing, taxi and any other time when the seat belt signs are illuminated, or as otherwise directed by the cabin crew.
18.104.22.168 For safety and operational reasons, adults with infants shall not be seated on a restricted seat. Please refer to Article 3.3.4. in this regard.
22.214.171.124 It is not permitted for a crew member to carry an infant up or down the steps or to assist with nappy changing activities.
126.96.36.199 Under no circumstance must any fastjet staff or representative of fastjet ask another passenger to accept responsibility for an infant during the flight.
188.8.131.52 Car seats or other similar restraining devices are not allowed to be used on board fastjet flights.
8.6.3 Young persons and Children
184.108.40.206 Any child over the age of twelve and under sixteen years of age is regarded as a “young person”, and may travel unaccompanied subject to their parents/Guardian signing a disclaimer form at the airport check-in which confirms acceptance that the young person remains responsible for his/her actions, documentation and property. Should the signed disclaimer form not be submitted to fastjet as per our terms and conditions, We will cancel the Booking it relates to, the young person will be denied Boarding, and no refund will be made in respect thereof. There are no limits on the number of young persons that can travel on a fastjet flight.
220.127.116.11 Any child under the age of twelve years on the date of travel is regarded as a “minor” for the purposes of this Article 8, and must be accompanied in accordance with the conditions stated below.
18.104.22.168 All children aged two years or older must occupy their own seat.
22.214.171.124 We do not accept minors for travel unless they are accompanied by a person aged 16 years or older who will take responsibility for that minor. In all circumstances, the Booking must be made by someone who is 18 years or older, or the relevant age of majority in his/her country of residence.
126.96.36.199 Under no circumstances may another fastjet Guest be asked to accept responsibility during a flight for a minor. ID and entry requirements for Infants and Children may vary from country to country. It is the applicable infant or minor Guest’s parent or Guardian’s responsibility to ensure that all Guests on the Booking are properly documented, and that all ID and/or entry requirements are met. Our ID requirements for children can be found on Our Website or is available upon request.
188.8.131.52 For safety and operational reasons, certain seats are not available to be purchased by an adult travelling with an infant or minor and only one infant per seating row may be booked to sit on an accompanying adult’s lap.
8.7 CHILDREN AND UNACCOMPANIED MINORS
184.108.40.206 fastjet does not accept unaccompanied minors for carriage. In all circumstances the Booking must be made by someone who is 18 or older, or the relevant age of majority in his/her country of residence.
220.127.116.11 Failure to comply to this will result in denied Boarding and the Booking will be forfeited with no refund made in respect thereof.
18.104.22.168 For children travelling within a group of 10 or more, additional terms and conditions set out in Our policies and requirements, and specifically Our “Group Terms and Conditions” apply, which is available on Our Website or upon request.
22.214.171.124 Children under the age of 16 years must not be seated on a restricted seat. Please refer to Article 3.3.4. in this regard.
126.96.36.199 Children must be seated in the same row or should be separated by no more than one seat row from the accompanying adult. This is because the speed of an emergency evacuation may be affected by the adult trying to assist the child or children.
188.8.131.52 The accompanying adult remains responsible for the child/children at all times.
184.108.40.206 If requested to assist, it is acceptable for a crew member to monitor a child momentarily if the adult needs to visit the toilet, but in no other circumstances. In such circumstances, the crew member must always be near the child/children in the passenger cabin and remain in view of other passengers or crew.
220.127.116.11 It is not permitted for a crew member to carry a child up or down the steps or to assist with physiological needs.
18.104.22.168 Under no circumstance must any fastjet staff or representative of fastjet ask another passenger to accept responsibility for a child or group of children during the flight.
8.8 CARRIAGE OF INVOLUNTARY GUESTS
8.8.1 The allowance of Involuntary Guests to travel on fastjet flights will be subject to the judicial and legal administrational processes applicable in the relevant jurisdiction and Our sole and absolute discretion. A Guest will be regarded as an involuntary Guest in the following circumstances:
8.8.2 Deportees and/or Persons in Custody, which will include a Guest who has been legally admitted to a country by its authorities or who had entered a country illegally, and who at some later stage is formally ordered to be removed from that country. Deportees/persons in custody may only be accepted for carriage by fastjet upon completion and confirmation of the appropriate consultations and notifications, and provided that the Guest is at all times accompanied by an appropriate escort. Any escort required to accompany a deportee/person in custody, must be qualified for the task, subject to the approval from the applicable authority having jurisdiction in the matter.
8.8.3 Inadmissible Guests which will include a Guest who has been refused admission to a country by authorities of that country, or who is refused onward carriage by a country authority at a point of transfer, e.g. due to lack of visa, expired passport, etc. and/or a person who is in police or judicial custody. An inadmissible Guest need not be escorted as in the case of deportees, provided such Guest(s) is/are no threat to the safe operations of the flight. Should an inadmissible Guest, at any stage before the departure of the flight show signs of violent behaviour or any other behaviour deemed inappropriate by fastjet, fastjet will refuse such a person for carriage and the Booking shall be forfeited without a refund made in respect thereof.
8.8.4 In the event of an Involuntary Guest requiring carriage on fastjet, We should be notified accordingly in advance and Our permission must be obtained (which permission may be conditional), failing which, fastjet will be entitled to cancel the Booking with no refund made in respect thereof.
8.9 FAILURE TO COMPLY
8.9.1 Failure to comply with any of the requirements or procedures under this Article 8, including our policies and requirements or any applicable laws and regulations relating thereto, will result in denied boarding and the Booking will be forfeited.
8.10.1 Regardless of the existence of a medical letter or certificate in respect of the Guest, whether presented to or requested by fastjet or not, fastjet (including its directors, staff, contractors and agents) will under no circumstances be liable to the Guest (including their estate or dependants) for any loss, damage, injury or death suffered by such a Guest from whatsoever cause arising related to a Guest’s medical condition, pregnancy or the like (whether disclosed or not) and the Guest hereby indemnifies fastjet (including its directors, staff, contractors and agents) against any claim made against fastjet (including its directors, staff, contractors and agents) in this regard.
9.1 RIGHT TO REFUSE CARRIAGE
9.1.1 We may, at Our sole discretion, refuse to carry You and/or Your Baggage if We have notified You in writing that We will not at any time after the date of such notice carry You on Our flights. In such circumstances You will be entitled to a refund for Bookings made and paid for.
9.1.2 We may also refuse to carry You and/or Your Baggage if one or more of the following have occurred or We reasonably believe may occur, in which case You will forfeit Your Booking and will not be entitled to any refund:
10.1 CHECK-IN BAGGAGE ALLOWANCE
10.1.1 In order for Baggage to qualify as Cabin Baggage, the item must adhere to our requirements and these Terms and Conditions, failing which the item will need to be checked in as Hold Baggage.
10.1.2 Hold Baggage is any item that is, subject to compliance with Our policies, applicable laws and regulations, accepted by Us for carriage in the aircraft hold, which may include but not be limited to suitcases, baby buggies, rucksacks, tents and any mobility equipment such as, wheelchairs, mobility aid devices and walking frames. Large sports equipment, oversized luggage and musical instruments are subject to separate fees, charges and restrictions.
10.1.3 A baggage fee is charged for the carriage of each item of Hold Baggage per flight. The applicable charge(s) are set out in Our Fees and Charges. Baby buggies, wheelchairs, mobility aid devices and walking frames are carried free of charge. Guests purchasing the fastjet “Achiever” product, will enjoy the benefit of one free piece of Hold Baggage in accordance with the applicable weight and size restrictions. More information can be obtained on Our Website or from Our call centre.
10.1.4 You may purchase the right to carry up to two items of Hold Baggage per Guest during the Booking process, subject to payment of the relevant baggage fee. The baggage fee will be lower if the Hold Baggage is pre-booked online or purchased via Our call centre or Our Authorised Agents than if You book Hold Baggage at the airport on the day of departure. If You wish to add Hold Baggage to Your Booking after Your Booking has been made, You may do so online on Our Website through the “Manage My Booking” function, through the fastjet call centre or Our Authorised Agents up to 1 hour before the scheduled departure of Your flight at the applicable online rate for Hold Baggage.
10.1.5 Payment of the baggage fee provides You with an allowance of 23 kg per item of Hold Baggage carried or total 46 kg where 2 items of Hold Baggage have been booked and paid for. For the Harare, Johannesburg, Harare route only, a Hold Baggage allowance is one bag at 30 kg. Should You require more than two items, but not exceeding four items in total, You are not permitted to use this option but must utilize the Freighty services, as described in Article 10.13 below.
10.1.6 Please be aware that specific payload restrictions are applicable to certain aircraft, and fastjet will not be able to accommodate Hold Baggage in excess of one bag at 23 kg per Guest on such aircraft. In such instances, You will not be permitted to utilize Freighty services. Please contact Our call centre for more information.
10.1.7 If You wish to purchase the right to carry more than two items of Hold Baggage per Guest You may do so by booking Freighty. Please see Article 10.12 for more information. This product is only available pre-booked online or via Our call centre or at an approved fastjet Authorised Agent. The applicable charge is set out in Our Fees and Charges.
10.1.8 Pre-paid Hold Baggage fees are non-refundable. If Your Hold Baggage is less than the allowed maximum weight, You will not be refunded for the weight allowance not utilized.
10.1.9 For health and safety reasons We cannot accept any individual item of Hold Baggage, including Freighty, exceeding 32 kg or with combined dimensions of more than 81 cm (height), 119 cm (width) and 119 cm (depth).
10.1.10 Items of oversized Baggage and sports and music equipment are subject to payment of a sports & music equipment fee. The fee is charged for the carriage of each item per flight. The applicable charge is set out in Our Fees and Charges. The weight allowance of any of these items is 23 kg, with exception to the Harare, Johannesburg, Harare route, where the weight allowance is 30 kg. The weight allowance can be increased up to a maximum of 32 kg by payment of an excess weight fee per kilogram, as set out in our Fees and Charges.
10.1.11 Baggage exceeding these limitations will be accepted as Hold Baggage and if the Baggage allowance is exceeded, excess weight fees shall apply as set out in Our Fees and Charges.
10.2 EXCESS BAGGAGE
10.2.1 The standard Hold Baggage weight allowance is 23 kg (with exception to Harare, Johannesburg, Harare route, where the standard Hold Baggage allowance is 30 kg) per person carrying one bag. Guests travelling together on the same Booking, who have individually purchased Hold Baggage allowance, cannot pool their baggage up to the equivalent of the total purchased weight allowance. If Your Hold Baggage item exceeds Your Hold Baggage allowance of 23 kg (or in the case of the Harare, Johannesburg, Harare routes, 30 kg), the Hold Baggage allowance can be increased by payment of an excess weight fee per kilogram. There is a maximum weight of 32 kg per single piece of Hold Baggage, due to health and safety restrictions. The applicable excess weight charge is set out in Our Fees and Charges.
10.3 UNACCEPTABLE ITEMS IN BAGGAGE
10.3.1 You must not include in Your Baggage:
10.3.2 Domestic knives and similar items may be accepted as Hold Baggage, at Our sole and absolute discretion, but will not be permitted in the cabin of the aircraft. Such items must be declared at check-in.
10.3.3 If, despite being prohibited, any items referred to in Articles 10.3.1 or any Handgun(s) and/or ammunition which We have refused to carry are included in Your Baggage, We shall not be responsible for any loss or damage to such items.
10.3.4 The carriage of any small vehicles powered by lithium batteries, such as air wheels, solo wheels, balance wheels, hover boards or mini segways, as Baggage are prohibited.
10.3.5 You must not include in your Hold Baggage fragile or perishable items of any kind whatsoever. These include cut flowers, plants, foods, untreated animal skins or hides, personal medication, whole blood, and blood cells and similar articles requiring maintenance at specific temperatures, fragile musical instruments, artwork (these include pictures, drawings, models, souvenirs, other art objects, curios and similar articles), perfumes and fragrances, money, credit cards, jewellery, precious metals, computers, personal electronic devices, cellular telephones, and/or photographic equipment. Photographic equipment includes all cameras including, but not limited to photoflash equipment, photometers, spectroscopes, photo tubes, and/or other similar devices that use sensitive tubes or plates and film (still or movie), exposed or unexposed, as well as all related attachments or accessories, precision instruments (this includes microscopes, oscilloscopes, meters, counters, polygraphs, electrographs, medical equipment and similar articles), audio and video equipment including, but not limited to, televisions, radios, IPODs, GPS equipment, stereo equipment, VCR players, VCR recorders and their accessories, typewriters, hairdryers, sewing machines, specialized equipment, and similar articles, ceramics/chinaware/glass (this includes pots, statues, bowls, dishes, glasses or other containers made of clay hardened by heat, earthenware, crockery, and containers or ornaments made of porcelain or baked clay; and items made of or containing glass and similar articles), negotiable papers, securities or other valuables, business documents, passports and other identification documents and house and car keys, or samples. Liquid transported in any container is considered fragile.
10.3.6 Recreational items, which includes tents of any description, backpacks, sleeping bags, and knapsacks made of plastic, vinyl, or other easily torn material with or without metal frames, outside pockets, or protruding straps and buckles and other sporting or recreational items not contained in a rigid heavy case will only be accepted for carriage by fastjet at the sole risk of the Guest. The act of handing such duly identified items of baggage over to fastjet (or its agents) indemnifies Us against any subsequent claim for alleged damage to and/or pilferage from such item or its contents.
10.4 RIGHT TO REFUSE CARRIAGE
10.4.1 Subject to the provisions of Articles 10.3.1 and 10.3.2, We will refuse to carry as Baggage the items described in Article 10.3, and We may refuse further carriage of any such items upon discovery.
10.4.2 We may refuse to carry as Baggage any item reasonably considered by Us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers.
10.4.3 In addition to these Terms and Conditions, it is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of unacceptable items, which are available on Our Website or upon request.
10.4.4 We may refuse to accept Baggage for carriage unless it is in Our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to Us is available upon request.
10.5 RIGHT OF SEARCH
10.5.1 For reasons of safety and security We may request that You permit a search and scan of Your person and a search, scan or x-ray of Your Baggage. If You are not available, Your Baggage may be searched in Your absence for the purpose of determining whether You are in possession of or whether Your Baggage contains any item described in Article 10.3 or any Firearms, ammunition or weapons of any kind whatsoever. If You are unwilling to comply with such request, We may refuse to carry You and Your Baggage. In such an event, Your Booking will be cancelled and You will not be entitled to a refund. In the event a scan causes damage to You or an x-ray or scan causes damage to Your Baggage, We shall not be liable for such damage unless directly as a result of Our gross negligence or wilful misconduct.
10.6 HOLD BAGGAGE CARRIAGE
10.6.1 Upon delivery to Us of Your Baggage which You wish to check in, We will take custody of, and issue a Baggage Identification Tag and Baggage Receipt for, each piece of your Hold Baggage. It is Your responsibility to retain such Baggage Receipt and to present same when so requested. Should You fail to present a Baggage Receipt in respect of the Baggage in question, fastjet will be entitled to charge You the applicable fees and charges in respect of checking in of Hold Baggage, including those charges applicable to excess Baggage. Accordingly, it is Your sole responsibility to ensure that You are issued a receipt for each item of Your Hold Baggage when checking in.
10.6.2 Hold Baggage must have Your name or other personal identification affixed to it.
10.6.3 Hold Baggage will, whenever possible, be carried on the same aircraft as You, unless We decide for safety, security or operational reasons to carry it on an alternative flight. If Your Hold Baggage is carried on a subsequent flight We will deliver it to You, unless applicable law requires You to be present for customs clearance.
10.6.4 Collection and Delivery of Hold Baggage
10.6.4.1 Subject to Article 10.6.3, You are required to collect Your Hold Baggage as soon as it is made available at Your destination. Should You not collect it within a reasonable time, We may charge you a storage fee. Should Your Hold Baggage not be claimed within one month of the time it is made available, We may dispose of it without notice to You and without any liability to Us.
10.6.4.2 Only the bearer of the Baggage Receipt and Baggage Identification Tag, is entitled to take delivery of the Hold Baggage.
10.6.4.3 If the Guest claiming Hold Baggage is unable to produce the Baggage Receipt and identify the Baggage by means of the Baggage Identification Tag, We will deliver the Baggage to such Guest only on condition that he or she establishes to Our satisfaction his or her right to the Baggage.
10.7 CABIN BAGGAGE
10.7.1 Cabin Baggage may be referred to as hand baggage or cabin baggage and refers to any of Your Baggage other than Hold Baggage. Dimensions of Cabin Baggage may not exceed 55 cm x 35 cm x 20 cm, and may not weigh more than 7 kg. Each Guest is allowed one piece of Hand Baggage only. This ruling shall be rigidly enforced. A small handbag or personal item is permitted comprising of dimensions not exceeding 40 cm x 30 cm x 15 cm and must be placed under the seat in front of Your seat. Adults with infants may also take a small bag containing immediate use items for the infant.
10.7.2 If your Baggage is in excess of the prescribed dimensions or weight, or is considered unsafe for any reason, it must be carried as Hold Baggage and either be within Your allowance or carry additional charge according to Article 10.1 and 10.2 Should it be found that, at the time of Boarding, Your Hand Baggage exceeds these limitations or is not tagged, fastjet shall deny Boarding of such Guest and the Booking will be forfeited without the Guest having any right to a refund.
10.7.3 Objects not suitable for carriage in the aircraft hold (such as delicate musical instruments), and which do not meet the requirements in Article 10.3 above, will only be accepted for carriage in the cabin compartment if You have given Us notice in advance and permission has been granted by Us and subject to the payment of applicable charges.
10.8.1 Save as stated in Article 8.3 and on approved routes only, We will otherwise not accept any animals (dead or alive) for carriage within the cabin or hold.
10.8.2 The transportation of fish to market (not live and not in sea water) may be permitted for carriage as Hold Baggage subject to payment of the applicable fees and charges, and subject to compliance with our policies and requirements and all applicable laws and regulations. Containers for transporting such fish must be sealable containers and film wrapped to prevent any possible contamination, i.e. spillage or odour.
10.9 HUMAN REMAINS: FUNERAL COFFIN, OR ASHES FROM CREMATION
10.9.1 Fastjet may accept human remains in a coffin for carriage on domestic and international routes. Such carriage must be discussed and arranged in advance with BidAir (details of which can be provided upon request) (fastjet’s cargo partners) by the funeral home which is caring for the deceased.
10.9.2 The carriage of ashes is also permitted. However, a copy of both the death certificate and the cremation certificate (if applicable) must accompany them. The Guest in possession of the ashes must ensure they are securely packaged in an appropriate container and should include the ashes in their Hand Baggage. We also advise that the handling agents be informed when checking in.
10.9.3 Carriage of any other human parts or remains is not permitted.
10.10 EQUIPMENT FOR INFANTS AND CHILDREN
10.10.1 Guests travelling with an infant or a young child are allowed to carry one baby stroller/pram per infant or child, free of charge. This item will need to be tagged at check-in and be taken from the Guest prior to Boarding to be placed safely in the hold. Upon arrival at the destination, the item may be collected from the carousel. Alternatively, Guests can check in the item at the check-in desk directly free of charge. For safety reasons no item may exceed 32 kg.
10.11 SPORTS AND MUSIC EQUIPMENT
10.11.1 Guests wishing to carry any sports or music equipment will be charged the corresponding fee as set out in our Fees and Charges. All Guests are encouraged to pre-book their sports and music equipment before departure. The charge payable in respect of pre-booked equipment will be less than the charge payable when booking in the said equipment at the airport. Sports equipment includes, but is not limited to, bicycles, golf bags, surfboards, wind and kite surfing equipment, fishing rods etc. Bicycles must be packed in a bicycle box. Bicycles without appropriate package will not be accepted. Musical instruments must be packaged in a hard carry case. Instruments without an appropriate hard case will not be accepted.
10.12.1 Guests who wish to carry more than 2 bags, up to a maximum of 4 Baggage items are encouraged to book Freighty in advance. This is ideal for families and traders (see Our applicable Fees and Charges). This product is only available if pre-booked before departure. Guests are allowed to carry up to 4 items of 92 kg in total. For safety and health reasons no single item can exceed 32 kg.
10.13.1 If You want Us to carry any Handgun(s) and ammunition for such Handgun(s), You must notify the security staff at the airport before You check-in for the applicable flight. Security and police will complete the necessary checks and advise the fastjet staff if the Handgun qualifies for carriage on board aircraft. If the necessary checks are not completed We may, at Our sole and absolute discretion, refuse to carry such items.
10.13.2 Any Handgun(s) and ammunition for such Handgun(s) will only be carried in accordance with our policies, procedures and requirements from time to time, and will not be permitted in the aircraft Cabin. Only ammunition used for the accompanying Handgun will be allowed carriage. No other ammunition be will permitted
10.13.3 Unless otherwise directed by Us, all Handgun(s) carried on board aircraft must be unloaded, have the safety catch on and be suitably packed in a pouch and placed in the gun box in the aircraft hold, subject to completion of a firearms form. The Guest consents to the ground handling and/or security staff take control of such Handgun in order to ensure that it is placed in the gun box in the aircraft hold.
10.13.4 You must make sure You have all the valid legal documents You need for Handgun(s) and related ammunition to prove ownership and legal authority for the possession of the Handgun(s) and related ammunition.
10.13.5 Handguns and related ammunition are subject to police and other security formalities, such that You should check-in two (2) hours prior to the scheduled departure time of Your flight. Please contact the fastjet call centre for further information.
10.13.6 The maximum amount of ammunition permitted for carriage in the Hold Baggage may not exceed 5 kg per Guest travelling with a Handgun for which such ammunition is applicable.
10.13.7 Rifles (including sporting rifles) and/or related ammunition are not permitted to be carried on fastjet flights.
10.13.8 Failure to comply with these terms may result in You being denied boarding and forfeiture of Your Booking with no refund to You.
10.14 Fresh Produce and Perishables
10.14.1 The transportation of perishables such as fruit, vegetables or flowers is permitted on domestic flights within Tanzania only as part of Guests' Hold Baggage allowance (up to 23 kg) and available at the appropriate charge. Fresh produce and perishables are carried at the Guest’s own risk, and fastjet accepts no liability for the safe transport thereof, or that such goods will arrive at their destination in an unparished state, whether as a result of any delays or otherwise. Perishables will not be carried in the event that toxic insecticides have been used.
11.1 REFUND POLICY
11.1.1 Priority Boarding is not refundable.
11.2.1 Guests holding priority issued Boarding passes are encouraged to Board first.
11.2.2 Priority Boarding Guests may present themselves at the front of the queue if they are not present when Boarding commences.
11.3 BOOKING & AVAILABILITY
11.3.1 Priority Boarding can only be pre-booked and prepaid at the applicable fees and charges, and Guests will not be able to otherwise obtain same at the airport.
11.3.2 Priority Boarding is only available for travel for departures within Tanzania as well as between Harare/Lusaka and Dar es Salaam.
12.1.1 The flight times published on Our website, communicated through Our call centre or through Our Authorised Agents may be subject to change between the date of publication and the date of departure. We do not guarantee such flight times to You and they do not form part of Your contract with Us. You are encouraged to check and confirm applicable schedules and flight times regularly prior to Your departure.
12.1.2 Before We accept Your Booking, We will use Our reasonable efforts to notify You of the scheduled flight time in effect as of that time, and it will be shown on Your Ticket or flight reservation. It is possible We may need to change the scheduled flight time and, provided that You have made available Your contact information to Us, We will endeavour to notify You of any such changes. If, after You purchase Your fastjet flight Ticket, We make a significant change to the scheduled flight time, which is not acceptable to You, and We are unable to book You on an alternate fastjet flight, which is acceptable to You, You will be entitled to a refund in accordance with Article 13.
12.2 CANCELLATION, REROUTING, DELAYS etc.
12.2.1 Re-routing is permitted and charged as set out in Our Fees and Charges, with difference in fares and taxes to be paid.
12.2.2 Should a Guest fail to check in timeously (or not at all), or present themselves timeously at the Boarding gate (or not at all), such a Guest will be regarded as a no-show Guest, in which event the Guest’s Ticket/Booking will be forfeited and the Guest will not be entitled to a refund in respect thereof. However, the taxes may be refunded and a refund taxes administration fee will apply in accordance with out then applicable fees and charges.
12.2.3 We will take commercially reasonable measures to avoid delays in carrying You and Your Baggage.
12.2.4 Except as otherwise provided by the Convention, if We cancel a flight, fail to operate a flight or, fail to stop at Your destination, We shall, at Your option and subject to Our Commercial Disruption Policy (which is available on Our Website or upon request), either:
12.2.5 Upon the occurrence of any of the events set out in Article 12.2.4 and except as otherwise provided by the Convention, the options outlined in Article 12.2.4 are the sole and exclusive remedies available to You and We shall have no further liability to You resulting from or relating to a delay of Your flight.
12.2.6 In the event that we cancel Your flight, our sole liability to You will be a refund of Your Ticket price. This refund can be claimed by contacting the fastjet call centre and following the instructions provided.
12.2.7 If Your flight is cancelled as a result of Extraordinary Circumstances event which could not have been avoided even if all reasonable steps had been taken, You will not be entitled to compensation other than the right to cancel the flight and claim a refund or rebook an alternative date without additional fees.
12.2.8 Fastjet cannot accept responsibility for missed onward connections as a result of any delays to scheduled departure times should onward flights not be issued on the same Ticket/Booking.
12.3 PUBLISHED MATERIAL
12.3.1 Except in the case of Our act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, We shall not be liable for errors or omissions in timetables or other published material as to the dates or times of departure or arrival or as to the operation of any flight.
13.1.1 Subject to these Terms and Conditions, all Tickets/Bookings are non-refundable. Tickets/Bookings may be changed to an alternative flight at the same or higher fare subject to availability, the payment of a change fee and any difference in fare. Full details can be found in Our schedule of Fees and Charges. Please check the applicable fare rules prior to purchasing Your Ticket/Booking.
13.2 FAILURE TO PROVIDE CARRIAGE
13.2.1 On failure by Us to provide carriage in certain circumstances in accordance with these Terms and Conditions, refund of the fare or applicable portion thereof shall be made by Us in accordance with this Article 13.
13.2.2 We shall be entitled to make a refund to the person who has paid for the Ticket/Booking only upon presentation of satisfactory proof of payment. Such refund will be processed within 21 working days in accordance with Article 13.6.
13.3.1 In the event of death of the Booked Guest a refund will be processed for the deceased. A certified copy of the death certificate must be submitted with refund request.
13.4.1 In the event of hospitalisation of a Booked Guest, a medical certificate must be submitted with refund request and a refund administration fee will be applied.
13.5 CANCELLATIONS AND DELAYS
13.5.1 In the event that a fastjet flight is cancelled or delayed as a result of Force Majeure, Bookings will not be refunded.
13.6 INVOLUNTARY REFUNDS
13.6.1 If We cancel a flight or fail to stop at Your destination and no alternative flight is available, or if a refund is otherwise due to You under these Terms and Conditions, the amount of the refund shall be:
13.6.2 Applications for refunds must be made by contacting Our call centre and following the instructions provided.
13.6.3 We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket. For the avoidance of doubt if payment has been made using mobile money, then the refund will be administered as a mobile payment in the same currency that was originally transacted.
14.1 UNACCEPTABLE CONDUCT
14.1.1 If, in Our reasonable opinion, You conduct Yourself aboard the aircraft so as to endanger the aircraft or any person or property on board the aircraft, obstruct the crew in the performance of their duties, or fail to comply with any instructions of the crew, Our policies and/or any applicable laws or regulations, including, but not limited to those with respect to smoking, alcohol or drug consumption, or behave in a manner which causes discomfort, inconvenience, damage or injury to other Guests or the crew, We may take such measures as We deem reasonably necessary to prevent continuation of such conduct, including restraint and/or offloading, without any liability to You and/or any member(s) or Your travelling party. Without limiting the foregoing, You may be disembarked and refused onward carriage at any point, and may be prosecuted for offences committed on board the aircraft.
14.2 AIRCRAFT DIVERSION
14.2.1 If, as a result of Your behaviour as foresaid, We divert the aircraft to an unscheduled destination and offload You from the aircraft, You will be held liable to Us for all costs, damages and losses arising from the diversion of the aircraft for the purposes of offloading You, including without limitation, any fines or penalties imposed on Us by the government of the country to which We have diverted.
14.3 CONSUMPTION OF ALCOHOL
14.3.1 For the avoidance of doubt, You are not permitted to consume alcohol that has not been purchased from Our crew on board the aircraft, nor are You allowed to Board the aircraft in an intoxicated state. Duty-Free alcohol purchases must remain unopened for the duration of Your journey with fastjet. We reserve the right to refuse to serve or sell alcohol to any Guest on board the aircraft.
14.4 FAILURE TO COMPLY
14.4.1 If You fail to comply with the provisions of this Article 14, or conduct Yourself in any manner which is prohibited in terms hereof, You will also be held liable for all losses suffered or incurred by Us, Our agents, employees, independent contractors, other Guests and any third-party in respect of death, injury, loss, damage or delay to other persons or to property, arising from Your misconduct.
14.5 ELECTRONIC DEVICES
14.5.1 For safety reasons, We may forbid or limit operation aboard the aircraft of electronic equipment, including, but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
14.5.2 Should You fail to comply with the provisions of Article 14.5.1, fastjet reserves the right to confiscate and retain such devices for the duration of the flight at Your own risk, and return same to You at time of de-boarding.
15.1 ARRANGEMENTS WITH THIRD PARTY PROVIDERS
15.1.1 If We make arrangements on Your behalf with any third party service provider in respect of any services other than carriage by air on an aircraft owned or operated by Us, or if We issue a Ticket or voucher relating to transportation or services (other than carriage by an aircraft owned or operated by Us) provided by such a third party service provider (including but not limited to hotel reservations or car rental), we will do so in the capacity as acting as Your agent only, and any agreement resulting from such arrangements will be between You and the third-party service provider and fastjet will accept no responsibility or liability to You in this regard whatsoever, whether for performance of the service or otherwise.
16.1 NO SMOKING POLICY
16.1.1 All fastjet flights are strictly non-smoking. For clarity sake, the use of electronic cigarettes is not permitted on fastjet flights.
17.1.1 In the unlikely event that We are not able to provide a seat for a confirmed booking We will, at Our election, refund all monies received in respect of the Booking or place the Guest on the next available fastjet flight.
17.2 FURTHER LIABILITIES
17.2.1 We will not provide meal or accommodation vouchers or accept any further liability to such a Guest for denied Boarding, delayed flights, or changes in flight schedules.
18.1.1 You are responsible for obtaining all required travel documents and visas and for complying with all laws, regulations, orders, demands and travel requirements of countries to be flown from, into or through which You transit. We shall not be liable for the consequences to any Guest resulting from his or her failure to obtain such documents or visas or to comply with such laws, regulations, orders, demands, requirements, rules or instructions. We reserve the right to refuse carriage if You have not complied with these requirements, or Your travel documents do not appear to be in order, and Your Booking will be forfeited as a result without any refund.
18.2 TRAVEL DOCUMENTS
18.2.1 Prior to travel, You must present all exit, entry, health and other documents required by law, regulation, order, demand or other requirement of the countries concerned, and permit Us to take and retain copies thereof. We reserve the right to refuse carriage if You have not complied with these requirements, or Your travel documents do not appear to be in order, and Your Booking will be forfeited as a result without any refund.
18.3 REFUSAL OF ENTRY
18.3.1 If You are denied entry into any country, You will be responsible to pay any fine or charge assessed against Us by the Government concerned and for the cost of transporting You from that country. The fare collected for carriage to the point of refusal or denied entry will not be refunded by Us.
18.4 GUEST RESPONSIBILITY FOR FINES, PENALTIES & EXPENDITURES
18.4.1 If We are required to pay any fine or penalty or to incur any expenditure by reason of Your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce the required documents, You shall reimburse Us on demand, any amount so paid or expenditure so incurred. We may apply towards such payment or expenditure the value of any unused carriage on Your Ticket/Booking, or any of Your funds in Our possession.
18.5 CUSTOMS INSPECTION
18.5.1 If required, You shall attend inspection of Your baggage, by customs or other government officials. We are not liable to You for any loss or damage suffered by You in the course of such inspection or through Your failure to comply with this requirement.
18.6 SECURITY INSPECTION
18.6.1 You shall submit to any security checks by governments, airport officials, carriers or by Us.
18.7 MEDICAL COSTS AND DIVERSIONS
18.7.1 If You are taken ill on board an aircraft and We decide that it is in Your interests to divert the aircraft to enable proper medical attention to be obtained, You will be responsible for any medical costs incurred, all costs arising from the diversion of the aircraft for the purpose of offloading You, any accommodation costs of family or friends who accompany You, as well as the costs of onward transportation from the unscheduled stopping point to Your final destination (if applicable). We recommend that You obtain adequate travel and medical insurance prior to commencing Your journey.
19.1.1 These Terms and Conditions govern Our sole liability to You in any circumstances, regardless of the nature of the damages, losses or expenses suffered or incurred by You, and regardless of how same arose. Any claims settled by fastjet which You have accepted payment of and to which settlement You have not lodged a written objection to, will be deemed to have been accepted by You as full and final settlement of such claim after 3 (three) months of such payment, after which You will have no further claims against fastjet in respect thereof.
19.1.2 Unless otherwise stated herein, international travel, as defined in the Convention, is subject to the liability rules of the Convention.
19.2 CLAIMS FOR COMPENSATORY DAMAGES
19.2.1 In respect of any claim for recoverable compensatory damages arising out of the death, wounding or other bodily injury of a Guest in an accident taking place on board an aircraft (or in the course of any of the operations of embarking or disembarking) on a flight for which Our name or Airline Designator Code (FN) appears in the Booking for that segment:
19.2.2 We reserve all other defences available to Us (whether under the Convention or otherwise) and all rights of recourse against any other person, including (without limitation) rights of contribution and indemnity.
19.3 DAMAGE TO BAGGAGE
19.3.1 We shall have no liability for any existing damage to Baggage, and/or damage in respect of oversized, overweight or over packed Baggage.
19.3.2 In the course of normal handling, your Baggage may show evidence of use and handling. We are not liable for conditions that result from normal wear and tear such as minor cuts, scratches, scuffs, dents and soiled baggage. We are not liable for damage to protruding parts such as wheels, feet straps, handles including telescoping / pull handles, hangers, hooks, loose flaps, pockets or other attached items.
19.3.3 We are not responsible for damaged Baggage (including damage or loss to the content thereof) due to manufacturer’s defects.
19.3.4 We shall have no liability for items checked in sacks or paper/plastic bags that do not have sufficient durability or do not have secure closures or do not provide sufficient protection to the contents thereof.
19.3.5 The Conditions of Contract, including these Terms and Conditions and exclusions or limits of liability, is without exception also applicable to Our Authorised Agents, servants, employees and representatives.
19.3.6 Nothing in these Terms and Conditions shall waive any exclusion or limitation of Our liability under the Convention or applicable laws unless otherwise expressly so stated herein.
20.1 NOTICE OF CLAIMS
20.1.1 Acceptance of Baggage by the Guest without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the Conditions of Contract, unless You prove otherwise.
20.1.2 If You wish to file a claim or an action regarding damage or loss to Hold Baggage and/or its content, You must notify Us as soon as You discover such damage or loss by following our applicable procedures and completing the required claims forms, and at the latest, (i) within seven (7) days of receipt of the Baggage in respect of international travel and (ii) within 24 hours in respect of domestic travel. If You wish to file a claim or an action regarding delay of Hold Baggage You must notify Us within seven (7) Days from the date the Baggage has been placed at Your disposal. Every such notification must be made in writing and dispatched immediately after discovery of the damage, loss or delay in question and within the time limits aforesaid.
20.2 LIMITATION OF ACTIONS
20.2.1 Unless inconsistent with applicable laws, any right to submit a claim for damage or loss shall be extinguished if an action is not brought within two years of the date of arrival at destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage actually terminated. The law of the court where the case is heard shall determine the method of calculating the period of limitation.
21.1 In addition to these Terms and Conditions, carriage of You and your Baggage is also provided in accordance with certain other policies, regulations and/or conditions applying to or adopted by Us from time to time. These regulations and conditions, as varied from time to time, are available on request and are incorporated into the Terms and Conditions by this reference. They concern among other things; the carriage of Guests with special needs, (including Guests with disabilities, unaccompanied minors, pregnant women, and sick Guests), restrictions on use of electronic devices and items, and the on-board consumption of alcoholic beverages, etc. It is Your responsibility to familiarise Yourself with all fastjet’s policies and requirements in respect of Your travel, as additional terms and conditions may be applicable. Fastjet’s policies and requirements are available on Our Website, but can also be made available to You upon request.
22.1.1 The title of each Article of these Terms and Conditions is for convenience only, and is not to be used for interpretation of the text.
22.1.2 If We are required to pay any fine or penalty or to incur any expenditure by reason of Your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries concerned or to produce any required documents, You shall reimburse Us on demand, any amount so paid or expenditure so incurred. You consent to Us applying towards such payment or expenditure the value of any unused carriage on Your Booking, or any of Your funds in Our possession.