The information found on this page is based on the latest official information provided to fastjet. The information shared remains subject to change without any prior notification. Whilst we endeavour to keep all details updated, it remains your responsibility to ensure you have the required forms and documents to avoid refusal to travel or denied entry to your destination of choice. We advise you to check the relevant Government and Agency websites for further information and official guidance.
ZIMBABWE
Entry Requirements for International Travellers
All passengers entering Zimbabwe from an international destination are required to have:
- A negative Polymerase Chain Reaction (PCR) COVID-19 test certification, obtained not more than 48 hours before date of arrival in Zimbabwe.
- A PCR test certificate is required for infants and children of all ages when travelling to Zimbabwe
- A completed Health Questionnaire, which will be provided inflight.
You should expect to undergo COVID-19 symptom screening upon arrival at the airport. If you are displaying symptoms of COVID-19 you will be required to quarantine and adhere to any additional directives from the relevant health authority.
SOUTH AFRICA
Entry Requirements for International Travellers
All passengers entering South Africa from an international destination are required to have:
- A negative Polymerase Chain Reaction (PCR) COVID-19 test certification, obtained not more than 72 hours before the date of arrival in South Africa.
- The COVID Alert South Africa mobile app (available from the Apple App Store or Google Play Store.
Exemptions
The following category of persons are exempted from provisions of a Polymerase Chain Reaction (PCR) COVID-19 test certification.
- Children below the age of five (5) years
An exempted person must adhere to COVID -19 health protocols and shall
- be subjected to screening protocols on arrival at the point of entry,
- complete the Traveller Health Questionnaire; and
- be subjected to a medical examination which may include testing, where necessary.
You will need to complete a Health Questionnaire upon arrival, as prescribed by the relevant authorities at the airport. You should expect to undergo COVID-19 symptom screening upon arrival at the airport. If during the symptom screening procedures, you display any symptoms of COVID-19 you will be required to quarantine and adhere to any additional directives from the relevant health authority.
Note:
If you do not have a valid negative PCR COVID-19 test certificate you will be required to remain in mandatory quarantine at your own cost.
Departures from OR Tambo International Airport
General
- You are expected to familiarise yourself with all protocols and measures. These are subject to change.
- You must allow sufficient time to accommodate the new protocols and measures.
- We recommend you plan to arrive at the Airport at least three (3) hours before the schedule departure of your flight.
- Check In for your fastjet flight will open two (2) hours before and close forty 40 minutes before departure.
- Late arrival for check-in and boarding will result in you not being accepted for your flight and your booking will be forfeited with no refund due to you. You will be classified by us a No-Show.
Terminal Access & Check In Procedures (Temporary Measures)
- Airport Terminal A is temporarily closed. Fastjet flights will for an interim period operate from Terminal B. Entry and exit points will be restricted to Terminal B, and only for passengers and airport staff. Follow the directional signage implemented by the Airport Regulator.
- You must show a valid booking confirmation for the respective date to enter the airport terminal.
- The upper roadway is for drop-off only. Selected entrances to the terminal building from the upper roadway have also been opened. Branded banners have been placed at the reopened entrances.
- You may be dropped off at the dedicated drop off facilities in the Parkade or dedicated drop off areas on the upper roadway.
- Driver-only vehicles will not be allowed onto the upper roadway
Airport Ticket Sales
- Fastjet Airport Ticket Sales, supported by Menzies will remain at TERMINAL A, departure Hall.
- Should you need to pay for additional baggage or have any outstanding fees and charges, you are encouraged to start at the Ticket Sales desk at Terminal A before proceeding to check-in at Terminal B.
Health & Risk Mitigation Measures
- Temperature screening shall apply at the designated entry points to the airport terminal building.
- Physical distancing measures shall apply through all areas of the airport. Passenger flows through the terminal from immigration, security, baggage collection & customs & excise will be modified to ensure physical distancing.
- To enter the Terminal, the use of a mask or suitable face covering is compulsory. Face masks and any other protective face covering that has an opening, valve or vent will not be allowed, this condition will apply to both customers and fastjet employees.
- Before entering the terminal building you will be required to submit a completed Health Questionnaire. This questionnaire is designed to collect more detailed COVID-19 health information and passenger contact details which may be used for tracing purposes if required by the regulated authorities. This information may also be collected electronically by the relevant officials asking you questions at the terminal. Click here for an electronic copy of the Health Questionnaire.
Arrivals at OR Tambo International Airport
General
- You are expected to familiarise yourself with all protocols and measures. These remain subject to change without any prior notification.
- Once you have exited the terminal building you will not be permitted to re-enter. Any baggage or airline enquiries should be completed before you leave the terminal.
- Please ensure that you allow sufficient time to accommodate these new formalities if you have an onward flight connection.
Health & Risk Mitigation Measures
- To enter South Africa, you are required to present a negative Polymerase Chain Reaction (PCR) COVID-19 test certification, obtained not more than 72 hours before date of travel. This certificate will be verified at check-in before departure by a fastjet official and on arrival by a designated airport or health official. Failure to comply with the regulated requirements may result in denied entry. Please visit the official Government Agency Website for the latest updates. https://www.gov.za/
- Temperature screening shall apply at the designated entry points to the terminal building.
- Physical distancing measures shall apply through all areas of the airport. Passenger flows through the airport terminal from immigration, security, baggage collection & customs & excise will be modified to ensure physical distancing.
- To enter the airport terminal, the use of a mask or suitable face covering is compulsory. Face masks and any other protective face covering that has an opening or vent will not be allowed, this condition will apply to both customers and fastjet employees.
- Upon entering the airport terminal, you will be required to submit a completed Health Questionnaire. This questionnaire is designed to collect more detailed COVID-19 health information and passenger contact details which may be used for tracing purposes if required by the regulated authorities. This information may also be collected electronically by the relevant officials asking you questions at the terminal. Click here for an electronic copy of the Health Questionnaire.
Terminal Access & Exit Protocols (Temporary Measures)
- Airport Terminal A is temporarily closed. Fastjet flights will for an interim period operate from Terminal B. Exit points will be restricted to Terminal B.
- Members of the public and any person coming to meet you are strictly NOT ALLOWED in the terminal. Dedicated pick-up and cab hailing facilities are available via the Parkade terminal entry points.
- The lower roadway remains closed and pick-ups are not permitted on the upper roadway. Pick-ups should continue to be done from Parkade 2 South levels 2, 3 and 4 where the first 30 minutes is free.
- If drivers are within the 30 minutes’ grace period, they do not need to get out their vehicle to go to a parking payment machine. The ticket scanners at parking exit booms have been programmed to open for vehicles that are within the 30-minute grace period.
Transit Facilities
- Transit facilities for international-to-international flights will resume from 01 October 2020.
- Check-in desk and services in the Transit area will open two (2) hours before and will close 40 minutes before the scheduled departure of your flight
- The transit facilities are available to all passengers, provided their bags are checked through to their final destination. If the passenger holds two separate bookings/tickets the passenger must collect his/her baggage on arrival in Johannesburg before proceeding for check-in on their connecting fastjet or other airline flight.
- Transiting passengers are required to present a negative PCR COVID-19 Health Certificate to the respective officials on arrival.
- The Transit service check-in desk will be supported by our Ground Handling Agent, Menzies.
TRAVEL DOCUMENTS
- All passengers including infants are required to hold a valid passport when travelling internationally. Infants born in South Africa, returning to Zimbabwe will be accepted for travel with a temporary travel document and a valid birth certificate.
- On International flights you are required to present a valid passport, which does not expire in six (6) months or less from the date of departure and has two (2) blank pages.
- An expired travel document or temporary travel document can only be used to travel back to Zimbabwe. You are not permitted to enter South Africa on an expired travel document or temporary travel document. Only valid passports are required for entry into South Africa.
- If required, please ensure you carry any relevant visa on your person. If you are unable to provide the required documentation, you will not be allowed to board.
- Foreign Nationals in South Africa with visas that have expired and were automatically extended to 31 January 2021, due to their inability to travel during the lockdown due to COVID -19 will have their visas automatically extended to 31 March 2021. A foreign tourist who arrived in the Republic prior to the commencement of this regulation, will have his or her visa automatically extended to 31 March 2021.
TRAVEL DELAYS PAST COUNTRY CURFEW
- Passengers travelling by air who arrive in South Africa are permitted to travel on the roads past the curfew deadline if a flight is delayed or if a flight arrives just before or after the regulated curfew.
- The passenger will be expected to produce a valid boarding pass to the law enforcement official, before continuing their journey.
- The same will apply to private vehicles, e-hailing services and shuttle services collecting passengers from the airport.
- Passengers are encouraged to have on hand their printed travel itinerary to present to the law enforcement official if required.
- The same must be applied by persons dropping off or collecting passengers from the airport, to ease their interaction with law enforcement officials it is recommended that a printed version of the travel itinerary for the passenger being transported is on hand.
