COMPANY NEWS | UNLIMITED CHANGES AT NO COST

In these unprecedented times we know how important it is for our customers to have peace of mind and flexibility. Which is why we are offering our valued customers UNLIMITED FREE CHANGES on their bookings.

 

Our Book with Confidence Commitment

Our Flexible Booking Change Policy (COVID-19) applies to customers holding existing and fully paid bookings for travel up to and including 30 September 2020; and is now also extended to customers who secure new bookings with travel dates in the same period.

All we require to change a booking is a minimum of 48 hours’ notice ahead of the new preferred travel date. This will allow us enough time to complete and finalise the booking changes requested.

For those customers holding a confirmed booking for a travel date in the past that were unable to travel due to the government-imposed lockdown restrictions, there is no need to contact us until a new travel date is known. The booking remains valid and will be held securely in our booking systems.

 

Flexible Booking Change Policy (COVID-19) Terms & Conditions

  • Unlimited changes are permitted.
  • No change fee will apply
  • No fare difference will apply.
  • All booking changes and travel must be completed by 30 September 2020.
  • Rebooking remains subject to space.
  • Changes apply to all passengers listed on a booking.
  • Valid for FN334 ticket stock only.
  • Name changes are not permitted.
  • Rerouting is not permitted.
  • Refunds, except taxes, are not permitted.
  • Applicable on Fastjet Zimbabwe Ltd schedule flights up to and including 30 September 2020.
  • After the 30 September 2020, standard Terms and Conditions of Carriage and standard fare rules shall apply.

 

Rebooking assistance will be offered via email only at [email protected] and full details on the terms and conditions can be found HERE