In these unprecedented times we know how important it is for our customers to have peace of mind and flexibility. Which is why we are offering our valued customers UNLIMITED FREE CHANGES on their bookings.
Our Flexible Booking Change Policy (COVID-19) applies to customers holding existing and fully paid bookings for travel up to and including 30 September 2020; and is now also extended to customers who secure new bookings with travel dates in the same period.
All we require to change a booking is a minimum of 48 hours’ notice ahead of the new preferred travel date. This will allow us enough time to complete and finalise the booking changes requested.
For those customers holding a confirmed booking for a travel date in the past that were unable to travel due to the government-imposed lockdown restrictions, there is no need to contact us until a new travel date is known. The booking remains valid and will be held securely in our booking systems.
Flexible Booking Change Policy (COVID-19) Terms & Conditions