Fastjet achieves another impressive on-time performance across its network during February


6 March 2018

Johannesburg: Low-cost airline fastjet achieved an impressive 93% on time performance record between South Africa and Zimbabwe during February; this follows a reliable performance the month before when the airline’s flights registered a 91% on time record on the route. In all the countries where fastjet is present, the airline set the pace with timekeeping at a 93% network aggregate punctuality. Fastjet operated more than 900 flights in February across 5 markets.

“Reliability is one of the cornerstones of customer service for any airline,” says fastjet spokesperson Hein Kaiser. “fastjet’s pursuit of constant and never-ending improvement across every aspect of our business ultimately comes together under one single minded objective; to deliver affordable and dependable air travel to our clients.” Fastjet connects major domestic centres in Tanzania and Mozambique, connects Zambia with Zimbabwe and Tanzania and flies between Johannesburg and Harare 4 times daily as well as flights between Johannesburg and Victoria Falls 3 times weekly.

Kaiser adds that the carrier is presently working on initiatives to enrich both customers’ travel experience as well as value added services. “Our new Customer Experience team is busy interrogating every part of the consumer journey; this will enable us to deliver better, more efficient service, helping us to realise our pursuit of dependability.” Fastjet has already introduced fare options with BigSaver, its simple and affordable no-frills travel product and Achiever that includes a checked bag as well as one penalty-free date or route change. “Fastjet is the airline for everyone, and we are committed to making air travel accessible, affordable and reliable.”