With new travel norms and customer expectations at the forefront of our business objectives we have today announced the launch of a Promotional Fares campaign across our domestic route network, as we set to welcome back local travellers as from Monday 21 September 2020.
With a renewed domestic network plan, we will recommence local flights, between Harare and Bulawayo, from 21 September, and between Harare and Victoria Falls from 01 October, with introductory promotional web fares, starting at $100 US Dollars one way, including taxes and free baggage allowances.
This latest promotion is part of our ongoing commitment in support of Zimbabwe’s Post COVID19 tourism recovery strategy, and the initiatives of the Ministry of Environment, Climate, Tourism & Hospitality Industry and Zimbabwe Tourism Authority.
We expect that until customers become familiar with the new travel norms, flying is likely to be slightly different. We, therefore, shall maintain our focus on adding value and providing peace of mind for customers, helping restore connectivity amongst our communities, contribute to the economic recovery of the country and of course, lift people’s spirits through the power of travel.
The safety and wellbeing of our customers and employees remain of utmost priority. With one of our business recovery goals focusing on supporting the combating of COVID-19, we have introduced additional operational and service norms, all of which are explained to travellers on our new "Fly with Confidence" website page. In line with the latest announcements, new travel requirements apply, and customers are encouraged to check the website to help them prepare for their flight and comply with all destination-specific entry criteria.
As our customers step back onto their flights and embrace a new experience, they can look forward to receiving a Wellbeing Care pack with a friendly fastjet welcome from our crew. The care pack will offer travellers a mask, sanitiser wipe and travel-size hand sanitiser gel for their personal use.
Along with our Flexible Change Policy that allows unlimited changes without fees or fare differences, we position ourselves as a proud and leading customer-centric Zimbabwean service provider.
The fastjet Call Centre and Travel Shops have recommenced operations, and for details on the operational hours click here. Promotional fares apply for flights until 31 October, and are available online, subject to availability. Customers are encouraged to book early with the peace of mind that the Flexible Change Policy applies to new bookings until 15 March 2021.