FASTJET ZIMBABWE reaffirms our commitment to all customers by extending our Flexible Booking policy into 2021. With the ongoing travel restrictions related to the COVID-19 pandemic, we have extended our Flexible Booking Change policy until the 15 of March 2021, offering our customers the added confidence when choosing to fly on any route across our network.
We understand that as traveller confidence recovers, some customers may not be ready to decide upon their next trip, or may be holding bookings they have not been able to realise yet due to the existing restrictions. In support of our customers, we have extended the flexible booking change policy to both existing and new bookings, for travel up to and including the 15 March 2021”.
Customers holding unused bookings or those who would like to book for a future travel date, up to and including the 15 March 2021 are eligible to take advantage of unlimited changes with no fees to pay, and no fare differences applied.
The Flexible Booking Change policy is essential to the “Travel With Confidence” incentive recently introduced in support of operations on our domestic and international network once air travel is permitted to resume as a result of the COVID-19 pandemic. It is a demonstration of Fastjet’s commitment to adding flexibility and choice in support of a return to air travel.
Whilst we await the lifting of all air travel restrictions across our network and subsequent resumption of all flights and services, additional value based incentives will be introduced to the “Travel with Confidence” incentive. As a Zimbabwean airline, we are commitment to and support both the wellbeing of our customers and the facilitation of local travel in Zimbabwe, in line with our domestic tourism campaign and initiative launched in July 2020.
During the period of restricted air travel, we continue to operate repatriation flights between Harare, Zimbabwe and Johannesburg, South Africa in accordance with the regulatory guidelines of the respective Government Agencies.