Johannesburg: The airline for everyone, fastjet, ended the first quarter of 2018 with an exemplary on-time performance of 90% across its network. Fastjet operates in Tanzania, Zimbabwe, Mozambique, South Africa and Zambia. When compared to on-time performance statistics published by its peers, fastjet has taken the lead in many of the markets in which it operates. In South Africa alone, fastjet’s punctuality is well ahead of two out of the country’s three low-cost airlines.
“Punctuality and overall reliability are cornerstones of fastjet’s service ideals,” says CEO Nico Bezuidenhout, who adds that the first quarter of 2018 has seen the carrier over-achieve against its on-time performance targets. “This forms part of our overall customer experience enhancement project where, over time, we aim to achieve leading service levels amongst our peers. Fastjet will achieve this using innovation and technology, making air travel in Africa more accessible, but keeping it affordable.”
A recent survey conducted among the airline’s passengers indicated a substantial upward curve in customer satisfaction levels with 83% of respondents validating the airline’s consistent affordability.
“Fastjet is the airline for everyone, and providing access to affordable air travel is an integral part of our brand,” says Bezuidenhout. “Fastjet is an airline for Africa, in Africa, by Africa.”