FROM: FASTJET PLC | CORPORATE COMMUNICATION
DATE: 24 AUGUST 2020 | JOHANNESBURG, SOUTH AFRICA | 13:00
RE: FASTJET ZIMBABWE FLEXIBLE BOOKING CHANGE POLICY EXTENDED
HARARE, ZIMBABWE | FASTJET ZIMBABWE reaffirms its commitment to all customers by extending their Flexible Booking policy into 2021. With the ongoing travel restrictions related to the COVID-19 pandemic, fastjet has extended their Flexible Booking Change policy until the 15th of March 2021, offering customers the added confidence when choosing to fly on any route across the airline’s network.
A fastjet official stated, “We understand that as traveller confidence recovers, some customers may not be ready to decide upon their next trip, or may be holding bookings they have not been able to realise yet due to the existing restrictions. In support of our customers, we have extended the flexible booking policy to both existing and new bookings, for travel up to and including the 15 March 2021”.
Fastjet customers holding unused bookings or those who would like to book for a future travel date, up to and including the 15 March 2021 are eligible to take advantage of unlimited changes with no fees to pay, and no fare differences applied.
The Flexible Booking Change policy is essential to the “Travel With Confidence” incentive recently introduced in support of operations on the airline’s domestic and international network once air travel is permitted to resume as a result of the COVID-19 pandemic. It is a demonstration of Fastjet’s commitment to adding flexibility and choice in support of a return to air travel.
Whilst fastjet awaits the lifting of all air travel restrictions across its network and subsequent resumption of all flights and services, additional value based incentives will be introduced to the “Travel with Confidence” incentive. This is an encouraging demonstration of the airline’s commitment and support to both the wellbeing of its customers and the facilitation of local travel in Zimbabwe, in line with the domestic tourism campaign and initiative launched in July 2020.
During the period of restricted air travel, Fastjet Zimbabwe continues to operate repatriation flights between Harare, Zimbabwe and Johannesburg, South Africa in accordance with the regulatory guidelines of the respective Government Agencies.
Fastjet is a multi-award-winning African value airline that began flight operations in 2012. Its awards include, Leading African Low-Cost Carrier World Travel Awards 2016, 2017, 2018 and 2019, and Skytrax World Airline Awards Best Low-Cost Airline in Africa 2017 and 2019. Today, fastjet connects the three major cities in Zimbabwe by flying between Harare & Victoria Falls and Harare & Bulawayo. Internationally the airline offers flights from Harare & Bulawayo to Johannesburg in South Africa. Since commencing operations fastjet has flown over 3.5 million passengers and has established itself as a punctual, reliable, and affordable low-cost carrier, with value added services inclusive of free baggage allowance(s), airport lounge access, dedicated check-in and more according to the new fare attributes introduced across their network.