1.1.2 We collect some personal data from our guests, for example when you book a flight with us, use our website or our app, use our services or contact us. We may also receive your personal data from our suppliers who provide services to you on our behalf (for example when you provide feedback on our services), our partners when you purchase their travel related products or third parties who act on your behalf, for example travel agents or other parties who book a flight for you.
1.1.3 If you book a flight on behalf of someone else, you must have their consent to use their personal information.
2.1 We may collect and process the following categories of information about you.
(i) Your name, surname, contact details (email address, postal address, telephone number; when you create an account on our website, when you book a flight, when you take part in our competitions or surveys.
(ii) Information about your flight bookings, if you require special assistance or if you have specific dietary or medical requirements; when you book or manage your flight.
(iii) Information about your health, if you have a medical condition that may be affected by flying; when you provide us with this information before you fly.
(iv) Information about other passengers in your booking, which will include providing data on the ages of any children travelling with you; When you make a booking on behalf of other passenger. (You require permission from the other passengers before providing this data).
(v) Information about your transaction, including your payment card details; when you purchase fastjet products or services.
(vi) Advance Passenger Information. This information includes your full name, your nationality, your date of birth, your gender (where required) - the number and type of your travel document (e.g. passport or ID), its expiry date and country of issue; when you check in for specific travel routes.
(vii) Information related to your flights and our services in connection with your flights; when you take an fastjet flight; when you use our services at the airport.
(viii) Information about your purchases of our partners’ travel related products and services; when you purchase such products or services.
(ix) Communications you exchange with us (for example, your emails, letters, calls); when you contact fastjet or you are contacted by fastjet;
(x) Your comments and feedback; when you reply to our requests for feedback or participate in our customer surveys;
(xi) Your posts and messages on social media directed to fastjet; when you interact with us on social media;
(xii) Information about how you use our website or our mobile app, such as your searches for flights; when you navigate on our website or when you use our mobile app.
3.1.1 At fastjet we use guests’ personal data for the following purposes:
(i) We use your information to perform our services in relation to your flight booking and itinerary. We also use it to change your flight bookings if you request such changes.
(i) For operational and administration purposes we may need to contact you via email or phone. This includes sending your confirmation of bookings and payments, sending you details related to your travel itinerary, notifying you of disruption or changes, etc. These communications are not made for marketing or sales purposes, and you will continue to receive them even if you have opted out of receiving marketing related communications. We will also use your personal data if we contact you after you have sent us a request, filled in a web-form through our website or contacted us on social media.
(i) We may also collect information on how you use our website, which pages of our website you visit most, which flights you search for and what products you buy, in order to understand what your preferences and how you use our website. If you have agreed to receiving marketing communications, this information allows us to send you relevant messages that we think you may find of interest or relevance. If you are in the process of making a booking under your account and you leave our website before your order has been placed, we may contact you in order to help you easily complete your booking.
(i) If you have indicated that you would like to receive information of our services, flights, company news and offers we may contact you with such marketing information. Please note that we will not share your contact details and other personal data with any partners or other companies for marketing purposes. Our marketing communications may relate to the following with whom we do not share your details:
· Avis Car Rental
· CCA (Content Connect Africa)
We will update the above list with any changes to the products and services available on our website. You can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us. You may also send an email to [email protected] with the header “Unsubscribe”.
(i) The business purposes for which we will use your information include accounting, billing and audit, credit or other payment card verification, fraud screening, safety, security and legal purposes.
(ii) As an airline we are obliged, where required for legal reasons to provide your information to airport authorities, National Aviation Authorities or immigration control agencies.
4.1 Data protection laws recognise that certain types of personal information are more sensitive. This is known as 'sensitive' or 'special category' personal information.
4.2 This type information will only be collected when you have given your explicit consent, or it is where necessary to do so, so that we are able to comply with regulatory and legal requirements.
4.4 If you do not allow us to process any sensitive personal data, this may mean we are unable to provide all or parts of the services you have requested from us. In such circumstances you will not be entitled to cancel or obtain a refund of any services or products you have paid.
5.1 You have a right to request access to the personal data that we hold about you. This could include booking information relating to flights you have taken with us.
5.2 If you have questions in relation to your personal data, please contact us at: [email protected].
6.1 We take appropriate adminsitrative, technical and business measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage.
6.2 When you provide your personal data through our website or our mobile app, this information is transmitted across the internet securely using high-grade encryption.
6.5 We use safeguards to ensure that your personal information is secure. We limit access to information on a need-to-know basis and take appropriate measures to ensure that our people are aware that such information is only used in accordance with this Privacy Notice.
6.6 We undertake regular reviews of who has access to information that we hold to ensure that your information is only accessible by appropriately trained staff.
6.7 Our online forms are always encrypted and our network is protected and routinely monitored.
6.9 However, please be aware that there are always inherent risks in sending information by public networks or using public computers and we cannot 100% guarantee the security of data (including personal information) disclosed or transmitted over public networks.
8.1 Your personal data may be shared with other companies within our Group.
8.2 We may also share some of your personal data with, or obtain your personal data from, the following categories of third parties:
(i) Airports, government authorities, law enforcement bodies and regulators when this is necessary to get you to your destination or is required by law.
(ii) Travel agents or other companies through which you book your fastjet flights.
(iii) Suppliers providing services to us in order to help us run our business and improve our services and your customer experience. For example, ground handling and services for us to the airports to which we operate. We may also disclose your information to our contact centre or the companies who help us get your feedback on our services.
(iv) Payment processing companies; fastjet shares some of your personal data, which includes information about your method of payment and flight booking. In order to ensure the security of your transactions and prevent or detect fraudulent transactions, we may also share your information with our fraud screening partner.
(v) Our partners who offer travel related products and services on our website, promote offers or co-organise competitions on our website. From time to time, we make certain third party offers available through our website. If you choose to purchase products or services offered on our websites by third parties accept offers, or participate in a competition, some of your personal data, such as your contact details and your billing information, may be directly collected by or disclosed to that third party.
(vi) Authorities, including the National Aviation Authority and Airport Authorities.
8.3 In addition to the parties listed above, we may disclose your personal data when this is required by the law of any jurisdiction to which fastjet may be subject.
9.1 You have a right to request access to the personal data that we hold about you. This could include booking information relating to services you have purchased from us.
9.2 You also have the right to ask us to erase your personal information, ask us to restrict our processing of your personal information or to object to our processing of your personal information.
9.3 If you wish to exercise these rights, please contact us providing copies of two separate identification documents which provide photo identification and confirm your address, to verify your identity. You can send the request and accompanying ID documentation to [email protected]. We will respond within 1 month on receipt of your request and copies of your identification documents. We reserve the right to charge a reasonable fee if manifestly unfounded or excessive for the administrative costs of complying with the request.
9.4 We will also charge a reasonable fee if an individual requests further copies of their data following a request.