10.1.1 In order for Baggage to qualify as Cabin Baggage, the item must adhere to our requirements and these Terms and Conditions, failing which the item will need to be checked in as Hold Baggage.
10.1.2 Hold Baggage is any item that is, subject to compliance with Our policies, applicable laws and regulations, accepted by Us for carriage in the aircraft hold, which may include but not be limited to suitcases, baby buggies, rucksacks, tents and any mobility equipment such as, wheelchairs, mobility aid devices and walking frames. Large sports equipment, oversized luggage and musical instruments are subject to separate fees, charges and restrictions.
10.1.3 A baggage fee is charged for the carriage of each item of Hold Baggage per flight. The applicable charge(s) are set out in Our Fees and Charges. Baby buggies, wheelchairs, mobility aid devices and walking frames are carried free of charge. Guests purchasing the fastjet “Achiever” product, will enjoy the benefit of one free piece of Hold Baggage in accordance with the applicable weight and size restrictions. More information can be obtained on Our Website or from Our call centre.
10.1.4 You may purchase the right to carry up to two items of Hold Baggage per Guest during the Booking process, subject to payment of the relevant baggage fee. The baggage fee will be lower if the Hold Baggage is pre-booked online or purchased via Our call centre or Our Authorised Agents than if You book Hold Baggage at the airport on the day of departure. If You wish to add Hold Baggage to Your Booking after Your Booking has been made, You may do so online on Our Website through the “Manage My Booking” function, through the fastjet call centre or Our Authorised Agents up to 1 hour before the scheduled departure of Your flight at the applicable online rate for Hold Baggage.
10.1.5 Payment of the baggage fee provides You with an allowance of 23 kg per item of Hold Baggage carried or total 46 kg where 2 items of Hold Baggage have been booked and paid for. For the Harare, Johannesburg, Harare route only, a Hold Baggage allowance is one bag at 30 kg. Should You require more than two items, but not exceeding four items in total, You are not permitted to use this option but must utilize the Freighty services, as described in Article 10.13 below.
10.1.6 Please be aware that specific payload restrictions are applicable to certain aircraft, and fastjet will not be able to accommodate Hold Baggage in excess of one bag at 23 kg per Guest on such aircraft. In such instances, You will not be permitted to utilize Freighty services. Please contact Our call centre for more information.
10.1.7 If You wish to purchase the right to carry more than two items of Hold Baggage per Guest You may do so by booking Freighty. Please see Article 10.12 for more information. This product is only available pre-booked online or via Our call centre or at an approved fastjet Authorised Agent. The applicable charge is set out in Our Fees and Charges.
10.1.8 Pre-paid Hold Baggage fees are non-refundable. If Your Hold Baggage is less than the allowed maximum weight, You will not be refunded for the weight allowance not utilized.
10.1.9 For health and safety reasons We cannot accept any individual item of Hold Baggage, including Freighty, exceeding 32 kg or with combined dimensions of more than 81 cm (height), 119 cm (width) and 119 cm (depth).
10.1.10 Items of oversized Baggage and sports and music equipment are subject to payment of a sports & music equipment fee. The fee is charged for the carriage of each item per flight. The applicable charge is set out in Our Fees and Charges. The weight allowance of any of these items is 23 kg, with exception to the Harare, Johannesburg, Harare route, where the weight allowance is 30 kg. The weight allowance can be increased up to a maximum of 32 kg by payment of an excess weight fee per kilogram, as set out in our Fees and Charges.
10.1.11 Baggage exceeding these limitations will be accepted as Hold Baggage and if the Baggage allowance is exceeded, excess weight fees shall apply as set out in Our Fees and Charges.
10.2.1 The standard Hold Baggage weight allowance is 23 kg (with exception to Harare, Johannesburg, Harare route, where the standard Hold Baggage allowance is 30 kg) per person carrying one bag.
10.2.2 If Your Hold Baggage item exceeds Your Hold Baggage allowance of 23 kg (or in the case of the Harare, Johannesburg, Harare routes, 30 kg), the Hold Baggage allowance can be increased by payment of an excess weight fee per kilogram. There is a maximum weight of 32 kg per single piece of Hold Baggage, due to health and safety restrictions. The applicable excess weight charge is set out in Our Fees and Charges.
10.2.3 Guests travelling together showing on the same Booking, who have purchased Hold Baggage allowance, can pool their baggage up to the equivalent of the total purchase weight allowance. No single bag can exceed 32 Kilos. Guests who are not showing together on the same Booking, cannot pool their Hold Baggage together.
10.3.1 You must not include in Your Baggage:
10.3.2 Domestic knives and similar items may be accepted as Hold Baggage, at Our sole and absolute discretion, but will not be permitted in the cabin of the aircraft. Such items must be declared at check-in.
10.3.3 If, despite being prohibited, any items referred to in Articles 10.3.1 or any Handgun(s) and/or ammunition which We have refused to carry are included in Your Baggage, We shall not be responsible for any loss or damage to such items.
10.3.4 The carriage of any small vehicles powered by lithium batteries, such as air wheels, solo wheels, balance wheels, hover boards or mini segways, as Baggage are prohibited.
10.3.5 You must not include in your Hold Baggage fragile or perishable items of any kind whatsoever. These include cut flowers, plants, foods, untreated animal skins or hides, personal medication, whole blood, and blood cells and similar articles requiring maintenance at specific temperatures, fragile musical instruments, artwork (these include pictures, drawings, models, souvenirs, other art objects, curios and similar articles), perfumes and fragrances, money, credit cards, jewellery, precious metals, computers, personal electronic devices, cellular telephones, and/or photographic equipment. Photographic equipment includes all cameras including, but not limited to photoflash equipment, photometers, spectroscopes, photo tubes, and/or other similar devices that use sensitive tubes or plates and film (still or movie), exposed or unexposed, as well as all related attachments or accessories, precision instruments (this includes microscopes, oscilloscopes, meters, counters, polygraphs, electrographs, medical equipment and similar articles), audio and video equipment including, but not limited to, televisions, radios, IPODs, GPS equipment, stereo equipment, VCR players, VCR recorders and their accessories, typewriters, hairdryers, sewing machines, specialized equipment, and similar articles, ceramics/chinaware/glass (this includes pots, statues, bowls, dishes, glasses or other containers made of clay hardened by heat, earthenware, crockery, and containers or ornaments made of porcelain or baked clay; and items made of or containing glass and similar articles), negotiable papers, securities or other valuables, business documents, passports and other identification documents and house and car keys, or samples. Liquid transported in any container is considered fragile.
10.3.6 Recreational items, which includes tents of any description, backpacks, sleeping bags, and knapsacks made of plastic, vinyl, or other easily torn material with or without metal frames, outside pockets, or protruding straps and buckles and other sporting or recreational items not contained in a rigid heavy case will only be accepted for carriage by fastjet at the sole risk of the Guest. The act of handing such duly identified items of baggage over to fastjet (or its agents) indemnifies Us against any subsequent claim for alleged damage to and/or pilferage from such item or its contents.
10.4.1 Subject to the provisions of Articles 10.3.1 and 10.3.2, We will refuse to carry as Baggage the items described in Article 10.3, and We may refuse further carriage of any such items upon discovery.
10.4.2 We may refuse to carry as Baggage any item reasonably considered by Us to be unsuitable for carriage because of its size, shape, weight, content, character, or for safety or operational reasons, or the comfort of other passengers.
10.4.3 In addition to these Terms and Conditions, it is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of unacceptable items, which are available on Our Website or upon request.
10.4.4 We may refuse to accept Baggage for carriage unless it is in Our reasonable opinion properly and securely packed in suitable containers. Information about packing and containers unacceptable to Us is available upon request.
10.5.1 For reasons of safety and security We may request that You permit a search and scan of Your person and a search, scan or x-ray of Your Baggage. If You are not available, Your Baggage may be searched in Your absence for the purpose of determining whether You are in possession of or whether Your Baggage contains any item described in Article 10.3 or any Firearms, ammunition or weapons of any kind whatsoever. If You are unwilling to comply with such request, We may refuse to carry You and Your Baggage. In such an event, Your Booking will be cancelled and You will not be entitled to a refund. In the event a scan causes damage to You or an x-ray or scan causes damage to Your Baggage, We shall not be liable for such damage unless directly as a result of Our gross negligence or wilful misconduct.
10.6.1 Upon delivery to Us of Your Baggage which You wish to check in, We will take custody of, and issue a Baggage Identification Tag and Baggage Receipt for, each piece of your Hold Baggage. It is Your responsibility to retain such Baggage Receipt and to present same when so requested. Should You fail to present a Baggage Receipt in respect of the Baggage in question, fastjet will be entitled to charge You the applicable fees and charges in respect of checking in of Hold Baggage, including those charges applicable to excess Baggage. Accordingly, it is Your sole responsibility to ensure that You are issued a receipt for each item of Your Hold Baggage when checking in.
10.6.2 Hold Baggage must have Your name or other personal identification affixed to it.
10.6.3 Hold Baggage will, whenever possible, be carried on the same aircraft as You, unless We decide for safety, security or operational reasons to carry it on an alternative flight. If Your Hold Baggage is carried on a subsequent flight We will deliver it to You, unless applicable law requires You to be present for customs clearance.
10.6.4 Collection and Delivery of Hold Baggage
10.6.4.1 Subject to Article 10.6.3, You are required to collect Your Hold Baggage as soon as it is made available at Your destination. Should You not collect it within a reasonable time, We may charge you a storage fee. Should Your Hold Baggage not be claimed within one month of the time it is made available, We may dispose of it without notice to You and without any liability to Us.
10.6.4.2 Only the bearer of the Baggage Receipt and Baggage Identification Tag, is entitled to take delivery of the Hold Baggage.
10.6.4.3 If the Guest claiming Hold Baggage is unable to produce the Baggage Receipt and identify the Baggage by means of the Baggage Identification Tag, We will deliver the Baggage to such Guest only on condition that he or she establishes to Our satisfaction his or her right to the Baggage.
10.7.1 Cabin Baggage may be referred to as hand baggage or cabin baggage and refers to any of Your Baggage other than Hold Baggage. Dimensions of Cabin Baggage may not exceed 55 cm x 35 cm x 20 cm, and may not weigh more than 7 kg. Each Guest is allowed one piece of Hand Baggage only. This ruling shall be rigidly enforced. A small handbag or personal item is permitted comprising of dimensions not exceeding 40 cm x 30 cm x 15 cm and must be placed under the seat in front of Your seat. Adults with infants may also take a small bag containing immediate use items for the infant.
10.7.2 If your Baggage is in excess of the prescribed dimensions or weight, or is considered unsafe for any reason, it must be carried as Hold Baggage and either be within Your allowance or carry additional charge according to Article 10.1 and 10.2 Should it be found that, at the time of Boarding, Your Hand Baggage exceeds these limitations or is not tagged, fastjet shall deny Boarding of such Guest and the Booking will be forfeited without the Guest having any right to a refund.
10.7.3 Objects not suitable for carriage in the aircraft hold (such as delicate musical instruments), and which do not meet the requirements in Article 10.3 above, will only be accepted for carriage in the cabin compartment if You have given Us notice in advance and permission has been granted by Us and subject to the payment of applicable charges.
10.8.1 Save as stated in Article 8.3 and on approved routes only, We will otherwise not accept any animals (dead or alive) for carriage within the cabin or hold.
10.8.2 The transportation of fish to market (not live and not in sea water) may be permitted for carriage as Hold Baggage subject to payment of the applicable fees and charges, and subject to compliance with our policies and requirements and all applicable laws and regulations. Containers for transporting such fish must be sealable containers and film wrapped to prevent any possible contamination, i.e. spillage or odour.
10.9.1 Fastjet may accept human remains in a coffin for carriage on domestic and international routes. Such carriage must be discussed and arranged in advance with BidAir (details of which can be provided upon request) (fastjet’s cargo partners) by the funeral home which is caring for the deceased.
10.9.2 The carriage of ashes is also permitted. However, a copy of both the death certificate and the cremation certificate (if applicable) must accompany them. The Guest in possession of the ashes must ensure they are securely packaged in an appropriate container and should include the ashes in their Hand Baggage. We also advise that the handling agents be informed when checking in.
10.9.3 Carriage of any other human parts or remains is not permitted.
10.10.1 Guests travelling with an infant or a young child are allowed to carry one baby stroller/pram per infant or child, free of charge. This item will need to be tagged at check-in and be taken from the Guest prior to Boarding to be placed safely in the hold. Upon arrival at the destination, the item may be collected from the carousel. Alternatively, Guests can check in the item at the check-in desk directly free of charge. For safety reasons no item may exceed 32 kg.
10.11.1 Guests wishing to carry any sports or music equipment will be charged the corresponding fee as set out in our Fees and Charges. All Guests are encouraged to pre-book their sports and music equipment before departure. The charge payable in respect of pre-booked equipment will be less than the charge payable when booking in the said equipment at the airport. Sports equipment includes, but is not limited to, bicycles, golf bags, surfboards, wind and kite surfing equipment, fishing rods etc. Bicycles must be packed in a bicycle box. Bicycles without appropriate package will not be accepted. Musical instruments must be packaged in a hard carry case. Instruments without an appropriate hard case will not be accepted.
10.12.1 Guests who wish to carry more than 2 bags, up to a maximum of 4 Baggage items are encouraged to book Freighty in advance. This is ideal for families and traders (see Our applicable Fees and Charges). This product is only available if pre-booked before departure. Guests are allowed to carry up to 4 items of 92 kg in total. For safety and health reasons no single item can exceed 32 kg.
10.13.1 If You want Us to carry any Handgun(s) and ammunition for such Handgun(s), You must notify the security staff at the airport before You check-in for the applicable flight. Security and police will complete the necessary checks and advise the fastjet staff if the Handgun qualifies for carriage on board aircraft. If the necessary checks are not completed We may, at Our sole and absolute discretion, refuse to carry such items.
10.13.2 Any Handgun(s) and ammunition for such Handgun(s) will only be carried in accordance with our policies, procedures and requirements from time to time, and will not be permitted in the aircraft Cabin. Only ammunition used for the accompanying Handgun will be allowed carriage. No other ammunition be will permitted
10.13.3 Unless otherwise directed by Us, all Handgun(s) carried on board aircraft must be unloaded, have the safety catch on and be suitably packed in a pouch and placed in the gun box in the aircraft hold, subject to completion of a firearms form. The Guest consents to the ground handling and/or security staff take control of such Handgun in order to ensure that it is placed in the gun box in the aircraft hold.
10.13.4 You must make sure You have all the valid legal documents You need for Handgun(s) and related ammunition to prove ownership and legal authority for the possession of the Handgun(s) and related ammunition.
10.13.5 Handguns and related ammunition are subject to police and other security formalities, such that You should check-in two (2) hours prior to the scheduled departure time of Your flight. Please contact the fastjet call centre for further information.
10.13.6 The maximum amount of ammunition permitted for carriage in the Hold Baggage may not exceed 5 kg per Guest travelling with a Handgun for which such ammunition is applicable.
10.13.7 Rifles (including sporting rifles) and/or related ammunition are not permitted to be carried on fastjet flights.
10.13.8 Failure to comply with these terms may result in You being denied boarding and forfeiture of Your Booking with no refund to You.
10.14.1 The transportation of perishables such as fruit, vegetables or flowers is permitted on domestic flights within Tanzania only as part of Guests' Hold Baggage allowance (up to 23 kg) and available at the appropriate charge. Fresh produce and perishables are carried at the Guest’s own risk, and fastjet accepts no liability for the safe transport thereof, or that such goods will arrive at their destination in an unparished state, whether as a result of any delays or otherwise. Perishables will not be carried in the event that toxic insecticides have been used.