11. Schedules, Delays, Cancellation Of Flights

11.1    SCHEDULES

 

11.1.1    The flight times published on Our website, communicated through Our call centre or through Our Authorised Agents may be subject to change between the date of publication and the date of departure. We do not guarantee such flight times to You and they do not form part of Your contract with Us. You are encouraged to check and confirm applicable schedules and flight times regularly prior to Your departure.

11.1.2    Before We accept Your Booking, We will use Our reasonable efforts to notify You of the scheduled flight time in effect as of that time, and it will be shown on Your Ticket or flight reservation. It is possible We may need to change the scheduled flight time and, provided that You have made available Your contact information to Us, We will endeavour to notify You of any such changes. If, after You purchase Your fastjet flight Ticket, We make a significant change to the scheduled flight time, which is not acceptable to You, and We are unable to book You on an alternate fastjet flight, which is acceptable to You, You will be entitled to a refund in accordance with Article 13.

 

11.2    REROUTING

 

11.2.1    Re-routing is permitted and charged as set out in Our Fees and Charges, with difference in fares and taxes to be paid. 

 

11.3    NO SHOW

 

11.3.1    Should You fail to check in timeously (or not at all) or present themselves timeously at the Boarding gate (or not at all), You will be regarded as a “no-show”, in which event Your Ticket/Booking will be forfeited, and You will not be entitled to a refund in respect thereof. Taxes may be refunded, and a refund taxes administration fee will apply in accordance with the applicable fees and charges. 

 

11.4    DELAYS 

 

11.4.1    We will take commercially reasonable measures to avoid delays in carrying You and Your Baggage.  

11.4.2    If We delay a flight, We shall be liable to You for any Damages arising as a result of You being delayed, only up to the limit of Our liability as provided by the Convention or Local Laws. 

11.4.3    We will not be liable to You for Damages, losses or claims arising as a result of You being delayed if:

(i)    We took all reasonable measures to avoid any Damages; or
(ii)    it was impossible for Us to take reasonable measures due to circumstance beyond our control; or 
(iii)    the delay was due to Extraordinary Circumstances.

11.4.4    In the event of a delay exceeding 03 (three) hours, where the delay is not due to Extraordinary Circumstances, We shall, at Your option, rebook You onto another fastjet flight to Your scheduled destination on an alternative date without change fees (fare differences may apply).

11.4.5    In the event of a delay exceeding 05 (five) hours, where the delay is not due to Extraordinary Circumstances, We shall, at Your option, cancel Your booking and give You a refund in accordance with the provisions of Article 13 of the fastjet Terms and Conditions.

 

11.5    CANCELLATIONS

 

11.5.1    Where a cancellation or significant alteration is made to our schedule before the date of your departure, we will use reasonable efforts to inform you of any such cancellation or alteration using the information provided to us at the time of making the reservation.

11.5.2    Except as otherwise provided by the Convention or Local Laws, If We cancel a flight, fail to operate a flight or, fail to stop at Your destination, the options We offer You, as stated in this Article, are the sole and exclusive remedies available to You and We shall have no further liability to You resulting from or relating to the cancellation of Your flight.

11.5.3    If, other than due to Extraordinary Circumstances, We cancel a flight, fail to operate a flight or, fail to stop at Your destination, We shall, at Your option, either

(i)    rebook You onto another fastjet flight to Your scheduled destination on an alternative date without change fees (fare differences may apply); or
(ii)    cancel Your booking and give You a refund in accordance with the provisions of Article 13.

11.5.4    If, due to Extraordinary Circumstances, We cancel a flight, fail to operate a flight or, fail to stop at Your destination, We shall rebook You onto another fastjet flight to Your scheduled destination on an alternative date without change fees (fare differences may apply). 

11.5.5    Fastjet cannot accept responsibility for missed onward connections as a result of any delays to scheduled departure times should onward flights not be issued on the same Ticket/Booking. 

11.5.6    Refer to Article 13 for further details on Refund procedures.

 

11.6    PUBLISHED MATERIAL

 

11.6.1    Except in the case of Our act or omission done with intent to cause damage or recklessly and with knowledge that damage would probably result, We shall not be liable for errors or omissions in timetables or other published material as to the dates or times of departure or arrival or as to the operation of any flight.