13.1.1 Subject to these Terms and Conditions, some of our Tickets/Bookings are non-refundable. Tickets/Bookings may be changed to an alternative flight at the same or higher fare subject to availability, the payment of a change fee and any difference in fare. Full details can be found in Our schedule of Fees and Charges. Please check the applicable fare rules prior to purchasing Your Ticket/Booking.
13.2.1 On failure by Us to provide carriage in certain circumstances in accordance with these Terms and Conditions, refund of the fare or applicable portion thereof shall be made by Us in accordance with this Article 13.
13.2.2 We shall be entitled to make a refund to the person who has paid for the Ticket/Booking only upon presentation of satisfactory proof of payment. Such refund will be processed within 21 working days in accordance with Article 13.6.
13.3.1 In the event of death of the Booked Guest a refund will be considered by Us for the deceased. A certified copy of the death certificate must be submitted with refund request. The refund request will be considered for member/s of the immediate family that were booked to accompany the deceased booked on the same flight/Date or same booking reference.
13.3.2 In the event of death of an immediate family member of a Booked Guest, the booking may be amended for travel at a later date; the date /flight change penalty may be waivered by Us with difference in fares, taxes and surcharges to be calculated in accordance with Our Applicable Tariff in effect on the date on which payment for your changes are received. No refund will be permitted.
13.3.3 We require a certified copy of the death certificate and an affidavit to be submitted together with the refund application.
13.4.1 In the event of hospitalisation of a Booked Guest, an official hospital invoice/ tax receipt and medical certificate must be submitted with a refund request. A refund administration fee will be applied or rebook for new date or flight at a later date. In the event of a re-booking the date/flight change penalty may be waivered with the difference in fares, taxes and surcharges to be calculated in accordance with Our Applicable Tariff in effect on the date on which payment for your changes are received. The rebooking offer will be made available to members of Your immediate family that were meant to accompany You, on the same booking reference.
13.4.2 Immediate family members are classified by Us as a spouse, mother, father and children with the same surname only.
13.5.1 In the event that a fastjet flight is cancelled or delayed as a result of Force Majeure, Bookings will not be refunded nor will You be entitled to any compensation or assistance This is in accordance with the conditions prescribed in Article 12 Schedules, Delays, Cancellation of Flights, Item 12.2 , Sub Item 12.2.7.
13.6.1 If We cancel a flight or fail to stop at Your destination and no alternative flight is available, or if a refund is otherwise due to You under these Terms and Conditions, the amount of the refund shall be:
13.6.2 Applications for refunds must be made by contacting Our call centre and following the instructions provided.
13.6.3 We reserve the right to make a refund in the same manner and the same currency used to pay for the Ticket. For the avoidance of doubt if payment has been made using mobile money, then the refund will be administered as a mobile payment in the same currency that was originally transacted.