3. Bookings And Tickets

3.1    BOOKING REQUIREMENTS

 

3.1.1    We or Our Authorised Agents will record Your Booking. We will provide You with written confirmation of your Booking(s) in the case of telephone reservations. In the case of internet Bookings, the Booking confirmation will be displayed on screen on completion of the transaction. You should print this for Your records, as You will be required to quote this number at check-in.

3.1.2    A Booking is not completed until You have received a confirmation number and We have received full payment. Payment in full is due immediately, unless otherwise indicated by Us.

 

3.2    PERSONAL DATA

 

3.2.1    You recognise that personal data relating to You has been given to Us for the purposes of: making a Booking; purchasing and issuing a Ticket; accounting, billing and auditing (including checking credit or other payment cards); administrative and legal purposes; statistical analysis; developing and providing services; and facilitating security, immigration, customs and entry procedures, and making available such data to government agencies, in connection with Your travel. 

3.2.2    We control the ways and the purposes for which Your personal data is processed by Us and is the “controller” for the purposes of the data protection laws that apply to Us, including EU Regulation 2016/679 (General Data Protection Regulation or GDPR).

3.2.3    We process Your personal data in accordance with our Privacy Policy. For more information on the personal data that we collect about You, how we protect it, how and why we process it, who we disclose it to and what your data protection rights are, see Our full Privacy Policy which is available on Our website.

 

3.3    ALLOCATED SEATING

 

3.3.1    Pre- selection of seating at no fee is subject to the condition of the fare selected. Where the fare selected does not include free seat selection You may, at an additional charge and in advance, pre-book seat(s) at the time You book Your flight or after Booking has been made. Seat selection is optional and if not pre-booked, seats will be allocated at check-in without charge.

3.3.2    Allocated Seating Charges

3.3.2.1    We offer two types of allocated seating options as set out in Our Fees and Charges. We reserve the right to reassign seats at any time for operational, safety or security reasons, but We will make reasonable efforts to honour paid seat assignments.

3.3.3    Refunds on Allocated Seating Charges

3.3.3.1    Allocated seat fees are non-refundable apart from exceptions made in these Terms and Conditions.
3.3.3.2    If You cancel, miss or change Your flight, allocated seating charges already paid by You will not be refunded, however it may be transferred to the next flight provided the change occurs no later than sixty (60) minutes prior to departure. Hereafter the charges will be non-transferable to the next flight.
3.3.3.3    If We have to amend Your seat selection because You do not fulfil any or all of the applicable requirements set out in Article 3.3.4, We will not refund the seating charge.
3.3.3.4    In the event that We cancel Your flight for which You have chosen and paid for allocated seating, You will be entitled to a full refund of charges paid or You may transfer the paid charges to Your next flight.

3.3.4    Conditions for Allocated Seating

3.3.4.1    We reserve the right to reassign allocated seats for operational and safety, or security reasons at any point during Your journey.
3.3.4.2    For safety reasons, and to comply with civil aviation regulations some seats are considered “restricted”. These include seats next to doors and emergency exits, which will vary between aircraft types. The following guests are not permitted to be seated on a restricted seat:

(a)    Any person under the age of sixteen (16) years.
(b)    Any person unwilling or physically unable to assist cabin crew in the unlikely event of an emergency.
(c)    Any person travelling with an infant or escorting a child under the age of sixteen (16) years.
(d)    Any person requiring a seat belt extender.
(e)    Any person requiring special assistance, including those with visual or hearing impairments, or physical and mental disabilities.
(f)    Any person unable to speak and understand English language.
(g)    Any pregnant person.

3.3.5    Seats Allocated at the Airport

3.3.5.1    In the event of seats being allocated at the airport and not pre-booked, We cannot guarantee any particular seat. We reserve the right to assign or reassign seats at any time, even after Boarding of the aircraft. This may be necessary for operational, safety or security reasons.

 

3.4    HOLD PERIOD

 

3.4.1    The Hold Periods applicable in respect of a Booking made are as follows:

3.4.1.1    More than seven (7) days before the departure, date payment will be due within seventy-two (72) hours of the time the booking is made. 
3.4.1.2    Between seven (7) and 2 (two) days before the departure date, payment will be due within twenty-four (24) hours of the time the booking is made.
3.4.1.3    Between 2 (two) days and 4 (four) hours before the departure date/time, payment will be due within three (3) hours of the time the booking is made.
3.4.1.4    Within four (4) hours of departure time, payment will be due within one (1) hour of the time the booking is made. 
3.4.1.5    Within three (3) hours of departure, there will be no Hold Period applicable and full payment in respect of such booking must be made immediately.


3.4.2    During the Hold Period, the fare will be subject to our tariffs applicable on the payment date, pricing currency and increases to any taxes or charges imposed by any government or other authority or by the operator of an airport. The listed items are not exhaustive and may change without prior notification. Accordingly, a fare for any flight is no guaranteed until the ticket for such flight has been issued and We have received full payment in respect thereof.

 

3.5    PROVISION OF CARRIAGE

 

3.5.1    We will provide carriage on a flight when You present Your Booking confirmation number, government-issued photographic identification identifying You as the Guest named in the Booking and valid travel documentation (e.g. passport, visa) where applicable.

 

3.6    RE-ROUTING

 

3.6.1    Re-routing is permitted. We strongly recommend that You ensure that all Your Booking information is correct before making payment and Us issuing a Booking confirmation or Ticket. In the event that a routing error is made after a Booking confirmation number or Ticket is issued or fulfilment of a Booking, the appropriate Fees and Charges and or any difference in fare shall be applicable and payable by You.   

 

3.7    RECOMMENDATION FOR INSURANCE

 

3.7.1    We recommend that You ensure that You have appropriate and adequate insurance cover in place in the event that You are unable to use Your Ticket.

 

3.8    REQUIRED IDENTITY TO TRAVEL

 

3.8.1    The credit/debit card or charge card used to pay for a Booking together with Your National issued identity document or passport must be presented along with the itinerary at Our applicable check-in counter for verification purposes. We will apply Our right to refuse carriage should you fail to comply with Our prescribed conditions. You will be denied Boarding and all applicable terms and conditions of use of the ticket/booking will be applied. No exception will be made, nor will We be liable for any claims and Damages.

 

3.9    BOOKING CHANGES

 

3.9.1    Each Booking issued by Us is valid only for the transportation as indicated by the Booking of the Guest named, from the place of departure to the final destination on the date and for the flight number shown. The fare paid is based upon Our Tariff and is for the transportation as shown on the Booking. It forms an essential part of Our contract with You.

3.9.2    Should you wish to change the date and/or time of Your flight You must contact Us in advance in order for Us to be able to effect such changes no later than sixty (60) minutes prior to departure. Within sixty (60) minutes of departure no changes are permitted. You will be liable for any additional fare differences which will be calculated with Our applicable Tariff in effect on the date on which the change occurs. The same will be applicable to all ancillary fees, surcharges and taxes which will be reassessed as per the change request (please see Our Fees and Charges). The reassessed fare will be presented to You for acceptance. Should You wish not to accept same, You will still have the option of maintaining your original flight as Booked, provided You are able to meet the Check-In Deadline. Any charges and fees in respect of Booking changes are subject to the conditions of the fare purchased and seat availability at the time of change. Full payment in respect of the additional charges, fees and taxes must be made immediately. Changes may only be made by the Guest named in the Booking and/or the person who made the original booking. No downgrading will be permitted. 

3.9.3    Name changes are not permitted.  Corrections up to three (3) characters are permitted. Name changes or corrections of more than three (3) characters will require a new booking. The charges for the new booking will be calculated in accordance with Our Applicable Tariff on the date that the change and payment occur. The unused booking will be subject to the fare rules and conditions applicable for a refund.

3.9.4    If You wish to make a change to a Tour Packaged booking, these Terms and Conditions shall apply. If You have purchased an additional item or service from or through Us acting as a disclosed agent for a Supplier, the Supplier’s terms and conditions shall apply in addition to these Terms and Conditions.

 

3.10    ADDITIONAL AND ONWARD CONNECTING FLIGHT(S) WITH THIRD PARTY AIRLINES

 

3.10.1    If You have purchased an additional or onward connecting flight(s), the third-party airline's ticket rules shall apply. We accept no liability of any nature whatsoever and howsoever arising for any missed onward connection flights offered by third-party airlines.