8. Guests With Special Requirements

8.1 General

8.1.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of Guests with special requirements, which are available on Our Website or upon request, as additional terms and conditions may be applicable.

8.1.2 Guests with specific requirements include people with a disability such as people with a temporary or permanent physical impairment (sensory or locomotory), an intellectual impairment or any other type of disability, including an illness.

8.1.3 For safety and operational reasons, certain seats are not available to be purchased by Guests with specific requirements. Please refer to Article 3.3.4. in this regard.

8.1.4 Fastjet will only accept carriage of a Guest with a disability who requires the assistance of a carer/support person if such a Guest is accompanied by his/her carer/support person through the Guest's journey with fastjet. The Guest must arrange to be accompanied by sufficient carer(s)/support person(s) to assist with needs in-flight, at the Guest’s cost. fastjet will not be able or responsible to provide a carer/support person for an unaccompanied Guest with a disability. Furthermore, such Guests will be denied Boarding if unaccompanied by a carer/support person, shall forfeit its Booking and fastjet shall not be liable to the Guest for any loss or damage resulting from or relating to any such denied Boarding as a result of any failure to comply with this Article 8.

8.1.5 Guests with specific and/or special requirements must advise Us of those requirements at least 48 hours prior to the travel date by calling the fastjet call centre.

8.1.6 Guests requiring special assistance must report to the check-in desks no later than 60 minutes prior to departure. The provisions of Article 6 relating to the forfeiting of a Booking will apply to late arrivals and/or Guests who fail to complete the check-in process within this time period.

 

8.2 Wheelchairs And Mobility Aids

8.2.1 It is Your responsibility to familiarise Yourself with fastjet's policies and requirements in respect wheelchairs and mobility aids, which are available on Our Website, or upon request, as additional terms and conditions may be applicable.

8.2.2  Subject to compliance with our policies, applicable laws and regulations, Guests with reduced mobility are allowed to carry up to two (2) items of mobility equipment free of charge. This includes walking sticks, electric mobility aids, etc, but only one foldable wheelchair will be allowed per Guest.

8.2.3 Wheelchair assistance during check-in and boarding may be provided without charge depending on the number of wheelchairs available at each airport from time to time and can therefore not be guaranteed. Please note that such assistance does not substitute fastjet’s requirement of a carer/support person in respect of a Guest who requires such support.

8.2.4 Fastjet reserves the right to restrict the number of Guests with reduced mobility that are carried on a given flight. The total number of Guests with reduced mobility carried must not exceed the number of able-bodied persons capable of assisting with an emergency evacuation.

8.2.5 Subject to compliance with our policies, applicable laws and regulations, battery powered wheelchairs or mobility aids can only be carried when they are for use by a Guest whose mobility is restricted by either their disability, their health or age, or a temporary mobility problem (e.g. a broken leg).

8.2.6 Guests with wheelchairs and mobility aids, must advise Us of their special requirements at the time of the Booking by calling the fastjet call centre. For Guests with battery operated wheelchairs or mobility aids We will require the following information;

  • Wheelchair/mobility aid type
  • Dimensions
  • Tare (un-laden) weight
  • Number of batteries installed
  • Type of battery

8.2.7 Wheelchairs and mobility aids that cannot be lifted manually into the aircraft hold will only be accepted for travel if both the departure and destination airports can provide the facilities to load/unload the device. Notifying Us at time of Booking will enable Us to establish this and use reasonable efforts to accommodate Your needs, however, no guarantee can be made in this regard.

8.2.8 Fastjet will only accept mobility aids powered by non-spillable batteries or lithium batteries.

8.2.9 Before an electric mobility aid is loaded onto Our aircraft, fastjet must be satisfied that the mobility aid has been made safe in accordance with the International Civil Aviation Organization Technical Instructions.

8.2.10 If fastjet is unable to be satisfied or where it is established that the electric mobility aid has not been made safe, fastjet will, in its sole and absolute discretion be entitled to refuse carriage of the mobility aid. In such circumstances fastjet is not under obligation to render it safe. Other factors which could prevent the carriage of an electric mobility aid are: the mobility aid dimensions exceeding cargo door dimensions, the tare (unladen) weight of the mobility aid exceeding the aircraft loading limitations after all possible load-spreading options have been considered and insufficient space being available on the aircraft at the time Your Booking is made.

8.2.11 Guests travelling with battery powered wheelchairs and mobility aids are responsible for ensuring that the power to the motor attached to a mobility unit / wheelchair is disconnected / isolated to prevent inadvertent operation.  If the mobility equipment has no deactivation procedure, the battery must be removed, and the terminals insulated against accidental short circuit.  The battery must remain upright and securely attached to the body of the mobility unit / wheelchair.  Fastjet will only carry dry cell, spill proof batteries.

8.2.12 Fastjet will only accept up to a maximum of two (2) powered mobility devices on a single flight, which shall be accepted on a first come first serve basis.

8.2.13 A medical certificate must be submitted to fastjet when making a Booking to confirm the medical requirement for the wheelchair or mobility aid device.

 

8.3 Carriage Of Assistance Dogs

8.3.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of assistance dogs, which are available on Our Website, or upon request, as additional terms and conditions may be applicable.

8.3.2 Assistance dogs accompanying a Guest can be carried on domestic flights, provided that the Guest has notified fastjet at the time of Booking, and complies with the applicable fastjet policies and these Terms and Conditions. fastjet will allow assistance dogs to be carried if required by Guests who are blind, visually impaired, deaf or hearing impaired, or for disability support. fastjet does not permit the carriage of emotional support dogs as assistance dogs.

8.3.3 A medical letter or certificate must be submitted to fastjet when making the Booking to confirm the requirement for the assistance dog. Our customer service team will then provide You with further guidance in this regard.

8.3.4 When You travel You will need to have a copy of the above mentioned medical letter/certificate with You at all times, and You will need to bring and keep with You an official document confirming that the dog is a fully-trained assistance dog.  This document must be presented at the check-in desk, and at any other time when security or airport staff may request this.

8.3.5 Assistance dogs must be certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide.

8.3.6 Only one assistance dog will be carried per flight, with the exception that two assistance dogs may be accepted for travel on the same flight when a couple is travelling together and each of them requires an assistance dog. Carriage is on a first come first serve basis.

 

8.4 Stretchers

8.4.1 Fastjet does not permit any stretchers to be accommodated on board.

 

8.5 Expectant Mothers

8.5.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of pregnant Guests, which are available on which are available on Our Website, or upon request, as additional terms and conditions may be applicable.

8.5.2 For safety and operational reasons, pregnant Guests shall not be seated on restricted seats. Please refer to Article 3.3.4. in this regard.

8.5.3 Pregnant Guests will be allowed to travel on fastjet subject to the following conditions:

8.5.3.1   In the case of Single Pregnancies

  • Less than 28 Weeks: No medical certificate is required unless You have been having complications, in which case a medical certificate from a midwife or doctor/medical practitioner must be carried. The certificate must confirm Your stage of pregnancy and that You are fit to fly, failing which fastjet reserves the right to refuse carriage. This certificate needs to be dated within seven (7) days of the outbound date of travel and 16 days of the inbound date of travel.
  • Between 28-35 Weeks: A medical certificate from a midwife or doctor/medical practitioner is required. The certificate must confirm Your stage of pregnancy and that You are fit to fly, failing which fastjet reserves the right to refuse carriage. This certificate needs to be dated within seven (7) days of the outbound date of travel and seven (7) days of the inbound date of travel.
  • From the 36th Week onwards: Fastjet does not permit expectant mothers who are 36 weeks or more into their pregnancy to travel with fastjet.
     

8.5.3.2   In the case of Multiple Pregnancies

  • Less than 28 Weeks: No medical certificate required unless You have been having complications, in which case a medical certificate from a midwife or doctor/medical practitioner must be carried. The certificate must confirm Your stage of pregnancy and that You are fit to fly, failing which fastjet reserves the right to refuse carriage. This certificate needs to be dated within seven (7) days of the outbound date of travel and 14 days of the inbound date of travel.
  • Between 28-31 Weeks: A medical certificate from a midwife or doctor/medical practitioner is required. The certificate must confirm Your stage of pregnancy and that You are fit to fly, failing which fastjet reserves the right to refuse carriage. This certificate needs to be dated within seven (7) days of the outbound date of travel and 16 days of the inbound date of travel.
  • From the 32nd Week onwards: Fastjet does not permit expectant mothers that are 32 weeks or more into their pregnancy to travel with fastjet.

 

8.6 Infants And Children

8.6.1 It is Your responsibility to familiarise Yourself with fastjet’s policies and requirements in respect of infants and children, which are available on Our Website, or upon request, as additional terms and conditions may be applicable.

8.6.2 Infants.

8.6.2.1 Infants are children under the age of two (2) years on the date of travel.

8.6.2.2 Infants under the age of two (2) weeks of age will not be accepted for travel.

8.6.2.3 No more than one (1) infant per accompanying adult (for the purposes of this Article 8.6.2, any able-bodied person aged 16 years or over) is allowed. The accompanying adult remains responsible for the infant at all times.

8.6.2.4 Fastjet does not allow carriage and use of any type infant or child restraint device. Fastjet does not provide any baby bassinettes for use during the flight.

8.6.2.5 The infant shall travel on the accompanying adults’ lap throughout the whole flight and shall be secured with the use of an infant/extension seat belt (which will be provided by the cabin crew) during take-off, landing, taxi and any other time when the seat belt signs are illuminated, or as otherwise directed by the cabin crew.

8.6.2.6 For safety and operational reasons, adults with infants shall not be seated on a restricted seat. Please refer to Article 3.3.4. in this regard.

8.6.2.7 It is not permitted for a crew member to carry an infant up or down the steps or to assist with nappy changing activities.

8.6.2.8 Under no circumstance must any fastjet staff or representative of fastjet ask another Guest to accept responsibility for an infant during the flight.

8.6.2.9 Car seats or other similar restraining devices are not allowed to be used on board fastjet flights.

8.6.3 Young persons and Children

8.6.2.4 Fastjet does not allow carriage and use of any type infant or child restraint device. Fastjet does not provide any baby bassinettes for use during the flight.

8.6.2.5 The infant shall travel on the accompanying adults’ lap throughout the whole flight and shall be secured with the use of an infant/extension seat belt (which will be provided by the cabin crew) during take-off, landing, taxi and any other time when the seat belt signs are illuminated, or as otherwise directed by the cabin crew.

8.6.2.6 For safety and operational reasons, adults with infants shall not be seated on a restricted seat. Please refer to Article 3.3.4. in this regard.

8.6.2.7 It is not permitted for a crew member to carry an infant up or down the steps or to assist with nappy changing activities.

8.6.2.8 Under no circumstance must any fastjet staff or representative of fastjet ask another passenger to accept responsibility for an infant during the flight.

8.6.2.9 Car seats or other similar restraining devices are not allowed to be used on board fastjet flights.

8.6.3 Young Persons And Children

8.6.3.1 Any child over the age of 12 and under 16 years of age is regarded as a “young person” and may travel unaccompanied subject to their parents/Guardian signing a disclaimer form at the airport check-in which confirms acceptance that the young person remains responsible for his/her actions, documentation and property. Should the signed disclaimer form not be submitted to fastjet as per our terms and conditions, We will cancel the Booking it relates to, the young person will be denied Boarding, and no refund will be made in respect thereof. There are no limits on the number of young persons that can travel on a fastjet flight.

8.6.3.2 Any child under the age of twelve (12) years on the date of travel is regarded as a “minor” for the purposes of this Article 8, and must be accompanied in accordance with the conditions stated below.

8.6.3.3 All children aged two (2) years or older must occupy their own seat.

8.6.3.4 We do not accept minors for travel unless they are accompanied by a person aged 16 years or older who will take responsibility for that minor. In all circumstances, the Booking must be made by someone who is 18 years or older, or the relevant age of majority in his/her country of residence.

8.6.3.5 Under no circumstances may another fastjet Guest be asked to accept responsibility during a flight for a minor. ID and entry requirements for Infants and Children may vary from country to country. It is the applicable infant or minor child's parent or Guardian’s responsibility to ensure that all Guests on the Booking are properly documented, and that all ID and/or entry requirements are met. Our ID requirements for children can be found on Our Website or is available upon request.

8.6.3.6 For safety and operational reasons, certain seats are not available to be purchased by an adult travelling with an infant or minor and only one infant per seating row may be booked to sit on an accompanying adult’s lap.

 

8.7 Children And Unaccompanied Minors

8.7.1 General

8.7.1.1 fastjet does not accept unaccompanied minors for carriage. In all circumstances the Booking must be made by someone who is 18 or older, or the relevant age of majority in his/her country of residence.

8.7.1.2 Failure to comply to this will result in denied Boarding and the Booking will be forfeited with no refund made in respect thereof.

8.7.1.3 For children travelling within a group of ten (10) or more, additional terms and conditions set out in Our policies and requirements, and specifically Our “Group Terms and Conditions” apply, which is available on Our Website or upon request.

8.7.2 Conditions

8.7.2.1 Children under the age of 16 years must not be seated on a restricted seat. Please refer to Article 3.3.4. in this regard.

8.7.2.2 Children must be seated in the same row or should be separated by no more than one seat row from the accompanying adult. This is because the speed of an emergency evacuation may be affected by the adult trying to assist the child or children.

8.7.2.3 The accompanying adult remains responsible for the child/children at all times.

8.7.2.4 If requested to assist, it is acceptable for a crew member to monitor a child momentarily if the adult needs to visit the toilet, but in no other circumstances. In such circumstances, the crew member must always be near the child/children in the passenger cabin and remain in view of other passengers or crew.

8.7.2.5 It is not permitted for a crew member to carry a child up or down the steps or to assist with physiological needs.

8.7.2.6 Under no circumstance must any fastjet staff or representative of fastjet ask another passenger to accept responsibility for a child or group of children during the flight.

 

8.8 Carriage of Involuntary Guests 

8.8.1 The allowance of Involuntary Guests to travel on fastjet flights will be subject to the judicial and legal administrational processes applicable in the relevant jurisdiction and Our sole and absolute discretion.  A Guest will be regarded as an involuntary Guest in the following circumstances:

8.8.2 Deportees and/or Persons in Custody, which will include a Guest who has been legally admitted to a country by its authorities or who had entered a country illegally, and who at some later stage is formally ordered to  be  removed from that country. Deportees/persons in custody may only be accepted for carriage by fastjet upon completion and confirmation of the appropriate consultations and notifications, and provided that the Guest is at all times accompanied by an appropriate escort. Any escort required to accompany a deportee/person in custody, must be qualified for the task, subject to the approval from the applicable authority having jurisdiction in the matter.

8.8.3 Inadmissible Guests which will include a Guest who has been refused admission to a country by authorities of that country, or who is refused onward carriage by a country authority at a point of transfer, e.g. due to lack of visa, expired passport, etc. and/or a person who is in police or judicial custody. An inadmissible Guest need not be escorted as in the case of deportees, provided such Guest(s) is/are no threat to the safe operations of the flight. Should an inadmissible Guest, at any stage before the departure of the flight show signs of violent behaviour or any other behaviour deemed inappropriate by fastjet, fastjet will refuse such a person for carriage and the Booking shall be forfeited without a refund made in respect thereof.

8.8.4 In the event of an Involuntary Guest requiring carriage on fastjet, We should be notified accordingly in advance and Our permission must be obtained (which permission may be conditional), failing which, fastjet will be entitled to cancel the Booking with no refund made in respect thereof.

 

8.9 Failure To Comply

8.9.1 Failure to comply with any of the requirements or procedures under this Article 8, including our policies and requirements or any applicable laws and regulations relating thereto, will result in denied boarding and the Booking will be forfeited.

 

8.10 Liability

8.10.1 Regardless of the existence of a medical letter or certificate in respect of the Guest, whether presented to or requested by fastjet or not, fastjet (including its directors, staff, contractors and agents)  will under no circumstances be liable to the  Guest (including their estate or dependants) for any loss, damage, injury or death suffered by such a Guest from whatsoever cause arising related to a Guest’s medical condition, pregnancy or the like (whether disclosed or not) and the Guest hereby indemnifies fastjet (including its directors, staff, contractors and agents) against any claim made against fastjet (including its directors, staff, contractors and agents) in this regard.