Customer Service & Help Centre

Do you need help with booking your flight? Or are you a travel agent wanting to register to use our Travel Trade Portal? Whatever your need, we are ready to assist you. Below you will find our contact details for the regions in which we operate. Give us a call.



fastjet customer sales and service

Tel: (258) 21 244069 /66


Maputo Airport Office

aeroporto de escritório


Loja nº1014

Maputo International Nr. 1011 Airport Terminal A Domestic

Tel: +258 214 67280

Email: [email protected] and [email protected]

Airport office hours: Mon/Tues/Wed/Thu 04h00 – 16h00, Fri/Sun 04h00 – 20h00 and Sat 04h00 – 12h00.








Maputo Town Office

AV. 25 Sociedade de Geografia nº83, 6º Andar - Bloco A

Tel: +258 84 0200005 / 06

Email: [email protected] and [email protected]

Public hours: Mon to Fri 08h30 – 17h00 and Sat 09h00 – 12h00.


Tete Airport

1º Floor  Aeroporto De Tete
Bairro De Chimgozi 

Estrada Nacional Nº7

Tel: +258 252 20535

Cell: +258 84 662 8827

Email: [email protected] or [email protected]

Airport public hours: Sun to Fri 09h00 - 17h00 and closed on Sat.








Beira Airport

Beira Airport Ground Floor

1º Floor R/C  Aeroporto Da Beira
Rua Dos Aeroportos

Bairro 19

Tel: +258 233 02703

Cell: +258 84 663 0153

Email: [email protected] or [email protected]

Airport office hours: Mon/Tues/Wed/Thu/Sat 09h00 – 17h00, and Fri/Sun 09h00 – 21h00.








Nampula Airport

1º Floor Aeroporto De Nampula
Rua Dos Aeroportos Nº1247

Escritório na cidade - AV.25 De Setembro

Nº842 Hotel Milenio

Tel: +258 262 18439

Cell: +258 84 662 8592

Email: [email protected] 

Airport office hours: Mon to Sun 06h00 – 21h30.








Nampula Town Office

AV 25 De Setembro Hotel Milenio Ground Floor

Tel: +258 262 18487

Email: [email protected] 

Public hours: Mon to Fri 09h00 – 17h00, Sat 09h00 – 12h00 and closed on Sun.



fastjet customer sales and service

Tel: +27(0) 10 500 2560

Email: [email protected]

Public hours: English Inbound and Outbound – Mon to Fri 06h00 – 19h00 (GMT +2); Sat and Sun 08h00 – 16h30 (GMT +2);

Swahili Inbound and Outbound – Mon to Fri 06h00 – 19h00 (GMT +2); Sat and Sun 08h00 – 16h30 (GMT +2);

Consumer Relations, Social Media, Groups & Corporate, Refunds and Re-bookings – Mon to Fri 08h00 – 17h00 (GMT +2).


Travel trade support

Tel: +27 (0) 11 722 0226

Email: [email protected]


Terminal A International Departures

OR Tambo International Airport  

Airport office hours: Mon to Fri: 08h00 - 17h00 and Sat/Sun - Closed.



fastjet customer sales and services

Tel: +255 784 108 900

Email: [email protected]


Julius Nyerere International Airport, Dar es Salaam

Samora Tower

Shop no. 1

Ground Floor

Samora Tower opp. NHC House

Samora Avenue

Dar es Salaam

Airport office hours: Mon to Sun 04h00 – 20h00 (including holidays).







Mwanza Airport 

Mwanza Town Office

Mwanza Hotel

Kenyatta Road


Airport office hours: Mon to Fri 08h00 – 16h30, Sat 08h00 – 12h40 and closed on Sun/public holidays.








Arusha Town Office

Corridor Springs Hotel


Public hours: Mon to Sat 08h00 – 17h00 and closed on Sun.


Mbeya Airport (Songwe) 


Kaunda Street

Lupa way, Block E, Plot No. 12/14 Mbeya


Airport office hours: Mon to Sun 08h00 – 17h00.





fastjet Zambia

Tel: +260 971 683 891

Email: [email protected]


Ground Floor,

Terminal Building

Kenneth Kaunda International Airport

PO Box AP1


Sales: +260 971 683 891

Public Hours: Mon and Fri: 16h00-01h00 am, Wed and Thur: 09h00-16h00, Sat and Sun - closed.




fastjet customer sales & service

Tel: +263 86 77 00 60 60

Email: [email protected]

Public hours: English service 06h00 – 19h00 (CAT). 


fastjet travel trade support

Tel: +263 86 77 00 60 61

9 Phillips Avenue

Belgravia, Harare

Public hours: Mon to Fri 08h30 – 16h00, Sat 08h30 – 12h00 and closed on Sun/public holidays.   








fastjet Zimbabwe Limited

1st floor

Domestic Terminal

R. G. Mugabe International Airport

PO Box AP160, Harare, Zimbabwe


Harare Town Ticket Office

9 Phillips Ave,



Public hours: Mon to Fri 08h30 – 16h00, Sat 09h00 – 12h00 and closed on Sun/public holidays. 








R.G. Mugabe International Airport

International Terminal Ticket Office

International Terminal

Ground Floor

Airport office hours: Mon/Wed/Thur/Fri 04h15 – 06h45 and 11h00 – 21h35, Tue 00h20 – 02h50; 04h15 – 06h45 and 11h00 – 21h35, Sat 00h20 – 02h50; 04h15 – 06h45; 08h45 – 11h15 and 19h00 – 21h30, and Sun 04h15 – 06h45; 12h30 –15h00 and 17h00 – 21h30.








R.G. Mugabe International Airport

Domestic Terminal Ticket Office

Domestic Terminal

Ground Floor


Airport office hours: Mon/Thur/Fri 07h00 – 11h00, Tue/Wed 08h30 – 11h00, Sat 14h00 – 16h30, Sun 07h00 – 10h45.


Joshua Mqabuko Nkomo International Airport

Tel: +263 78 51 08 85 1

Ground Floor


Airport office hours: Mon/Wed 08h30 – 16h00, Thur 10h00 – 19h00, Fri/Sat 06h00 – 14h00, Sun 11h00 – 20h00.


Victoria Falls Town Ticket Office

Shop 1 Centre

Corner of Livingstone Way and Parkway Drive

Victoria Falls

Public hours: Mon to Sun 09h00 – 17h00 and closed on public holidays.


Victoria Falls Airport Ticket Office

Shearwater Aviation Office

Victoria Falls Airport

Airport office hours: Mon to Sun 09h00 – 17h00.