Customer Service & Call Centre

Do you need help with booking your flight? Or are you a travel agent wanting to register to use our Travel Trade Portal? Whatever you need, we are ready to assist you. Below you will find our contact details for the regions in which we operate. Give us a call.

COVID-19 Enquiries

Rebooking assistance

 

Category 1-Passengers affected by our Flight Suspensions 27 March to 16 April

  • Rebooking assistance will be offered to any future travel date
  • No change fee or fare difference will be applied.
  • No refund permitted, except taxes in the event of a no-show.
  • Any subsequent booking changes will be for the passenger own cost.
  • All new bookings/tickets must be finalised by 01 July 2020,hereafter the standard fare rule will apply.
  • Valid for FN 334 ticket stock only.

Category 2 -Passengers affected by our Flight Suspensions before and after 27 March to 16 April

  • Unlimited changes are permitted
  • Fare differences will apply
  • No downgrading will be permitted
  • All new bookings/tickets must be finalised by 30 June 2020,hereafter the standard fare rule will apply.
  • Valid for FN 334 ticket stock only.

Contact Us

 

27 March until 31 March

Customer sales and service
Zimbabwe: +263 8677 00 60 60 or +263 8677 00 60 61
South Africa: +27 10 448 0888
WhatsApp: 0027 10 448 0888

 

1 April until 16 April

Customer service
Email: [email protected]
 

Office closures

The following customer service and sales offices will be closed for the period of 28 March until 16 April 2020
Call Centre in Harare
Trade Support
Fastjet Shops in Harare, Bulawayo and Victoria Falls
Fastjet Airport Ticket Sales, Harare,  Robert Mugabe International Airport, Bulawayo, Joshua Nkomo International Airport, Victoria Falls, International Airport and Johannesburg, OR Tambo International Airport.

 

Due to the high volumes of customer enquiries, critical and assistance for travel within the next 48 hour is been prioritised. We will support all enquiries, we thank you for your patience during this time.

Zimbabwe

Zimbabwe Customer Sales and Service


   Phone
   +263 (0)86 77 00 60 60
   +263 (0)86 77 00 60 61

  WhatsApp
   0027 10 448 0888
   

  Email
  [email protected]

Hours: Mon to Fri: 08h00 – 17h00 (GMT +2) 
             Sat/Sun/Public Holidays: closed.

Zimbabwe Travel Trade Support

 

9 Phillips Avenue,
Belgravia,
Harare

Tel: +263 (0)86 77 00 60 62

Email: [email protected]

Hours: Mon to Fri: 08h30 – 16h00
             Sat: 08h30 – 12h00
             Sun/Public Holidays: closed

Zimbabwe Airport Offices

 

fastjet Zimbabwe Limited

1st floor
Domestic Terminal
R. G. Mugabe International Airport

PO Box AP160,
Harare,
Zimbabwe

 

Harare Airport: R.G. Mugabe International Airport

International Terminal Ticket Office
International Terminal
Ground Floor

Hours: Sun to Fri: 04h30 – 19h00
             Sat: 04h30 – 15h00
             Public Holidays: TBA

Domestic Terminal Ticket Office
Domestic Terminal
Ground Floor

Hours: Sun to Fri: 04h30 – 19h00
             Sat: 04h30 – 15h00
             Public Holidays: TBA

 

Bulawayo Airport: Joshua Mqabuko Nkomo International Airport

Ground Floor
Bulawayo

Tel: +263 (0)78 51 08 85 1

Hours: Mon to Fri: 04h40 – 20h00
             Sat: 06h20 – 12h00
             Sun: 13h00 – 20h00

 

Victoria Falls Airport

Shearwater Aviation Office
Victoria Falls Airport

Hours: Mon to Sun: 09h00 – 17h00

Zimbabwe Town Offices

 

Harare

9 Phillips Ave,
Belgravia,
Harare 

Hours: Mon to Fri: 08h30 – 16h00
             Sat: 08h30 – 12h00
             Sun/Public Holidays: closed

 

Bulawayo

Mezzanine floor,
Bulawayo Rainbow Hotel,
Corner of Josiah Tongogara and 10th Avenue,
Bulawayo 

Tel: +263 (0)78 51 08 85 1

Hours: Mon to Fri: 08h30 – 16h00
             Sat: 08h30 – 12h00
             Sun/Public Holidays: closed

 

Victoria Falls

Shop 1 Centre,
Corner of Livingstone Way and Parkway Drive,
Victoria Falls

Hours: Mon to Sun: 09h00 – 17h00
             Public Holidays: closed

South Africa

South Africa Customer Sales and Service


   Phone
  +27 10 448 0888
  

  WhatsApp
   0027 10 448 0888
   

  Email
   [email protected]

Hours: Mon to Fri: 08h00 – 17h00 (GMT +2) 
             Sat/Sun/Public Holidays: closed.

South Africa Travel Trade Support

 

Tel: +27 (0)10 448 0877

Email: [email protected]

Hours: Mon to Fri: 08h30 – 16h00
             Sat/Sun/Public Holidays: closed

United Kingdom

United Kingdom Travel Trade Support

 

Tel: +44 (0)203 807 9777

Email: [email protected]

Hours: Mon to Fri: 08h30 – 14h00
             Sat/Sun/Public Holidays: closed