Customer Service & Call Centre

Do you need help with booking your flight? Or are you a travel agent wanting to register to use our Travel Trade Portal? Whatever you need, we are ready to assist you. Below you will find our contact details for the regions in which we operate. Give us a call.

COVID-19 Enquiries

Rebooking assistance

 

For all passengers holding confirmed travel reservations and for those making new bookings we are offering full flexibility as follows:

  • Rebooking assistance will be offered via email [email protected]
  • Unlimited changes are permitted.
  • No change fee or fare difference will be applied with the exception of flights for travel between 15 December 2020 and 10 January 2021 (inclusive).
  • All new bookings/tickets must be finalised by 30 June 2021, and hereafter the standard fare change rules will apply.
  • Valid for FN 334 ticket stock only.
  • No refunds permitted, except taxes in the event of a no-show.

For more information on our Flexible Booking Change policy, click here.

 

Zimbabwe

Zimbabwe Customer Sales and Service


   Phone
   +263 (0)86 77 00 60 60
   +263 (0)86 77 00 60 61

  WhatsApp
   0027 10 448 0888
   

  Email
  [email protected]

Hours: Mon to Fri: 08h00 – 15h00 
             Sat/Sun/Public Holidays: closed.

Zimbabwe Travel Trade Support

 

9 Phillips Avenue,
Belgravia,
Harare

Tel: +263 (0)86 77 00 60 62

Email: [email protected]

Hours: Mon to Fri: 08h30 – 14h30
             Sat: 08h30 – 12h00
             Sun/Public Holidays: closed

Zimbabwe Airport Offices

 

fastjet Zimbabwe Limited

1st floor
Domestic Terminal
R. G. Mugabe International Airport

PO Box AP160,
Harare,
Zimbabwe

 

Harare Airport: R.G. Mugabe International Airport

International Terminal Ticket Office
International Terminal
Ground Floor

Hours: Open during check-in only

Domestic Terminal Ticket Office
Domestic Terminal
Ground Floor

 

Bulawayo Airport: Joshua Mqabuko Nkomo International Airport

Ground Floor
Bulawayo

Hours: Open during check-in only

 

Victoria Falls Airport

Shearwater Aviation Office
Victoria Falls Airport

Hours: Closed

Zimbabwe Town Offices

 

Harare

9 Phillips Ave,
Belgravia,
Harare 

Hours: Mon to Fri: 08h00 – 14h30
             Sat: 08h30 – 12h00
             Sun/Public Holidays: closed

 

Bulawayo

Fazak Home & Hyper,
No. 4 Yellowood Lane,
Woodlands,
Bulawayo

Hours: Mon to Fri: 08h00 – 14h30
             Sat: 08h30 – 12h00
             Sun/Public Holidays: closed

 

Victoria Falls

Shop 1-2 Sopers Arcade,
Shearwater,
Victoria Falls

Hours: Mon to Fri: 09h00 – 15h00
             Sat/Sun/Public Holidays: closed

 

South Africa

South Africa Customer Sales and Service


   Phone
  +27 10 448 0888
  

  WhatsApp
   0027 10 448 0888
   

  Email
   [email protected]

Hours: Mon to Fri: 08h00 – 17h00
             Sat/Sun/Public Holidays: closed.

South Africa Travel Trade Support

 

Tel: +27 (0)10 448 0877

Email: [email protected]

Hours: Mon to Fri: 08h30 – 16h00
             Sat/Sun/Public Holidays: closed

United Kingdom

United Kingdom Travel Trade Support

 

Tel: +44 (0)203 807 9777

Email: [email protected]

Hours: Mon to Fri: 08h30 – 14h00
             Sat/Sun/Public Holidays: closed