We’ve compiled a list of frequently asked questions to help you get the answers you need.

1. Where are your offices located and what are your working hours?

Visit the Contact us and Help section for a full list of all fastjet offices and working hours.


2. When are you starting your new routes and where will you be flying to?

Our international expansion is continuing. After launching international routes between Dar es Salaam and Lusaka, Harare, and Victoria Falls, we have our sights firmly set on expansion across Africa. We recently opened up travel within Mozambique. New routes will be announced on our website, Facebook, Twitter, Instagram and through Tanzanian news and radio. To keep up to date with our expansion plans, and to be the first to know about new routes, sign up to our newsletter.


3. Why do you charge for baggage and how much are you charging?

Whereas full service carriers price in baggage, frequent flyer benefits and extras like refreshment for all Guests (whether you choose to use it or not), fastjet’s low-cost model strips out all of the unnecessary costs from our fares to provide the best possible price. This allows Guests to add services when or if they only need them.

You can travel with only one item of hand baggage, which is free. If this is too big to fit our baggage gauges then you will need to check it in as hold baggage.

Please see our fees and charges for further information.


4. Why do your fares change?

The cost of travel depends on the demand for seats and as each one is sold the price of the remaining seats available increases.

With exception only to peak season travel periods, such as Christmas, booking early often results in lower prices because at this point the demand for seats is low. Booking closer to departure generally results in fewer seats available and therefore demand is significantly higher.


5. How can I find out the latest available fares?

All of our latest fares are available online at fastjet.com offering a wide choice of fares and travel dates. If you do not have access to a desktop computer, you can also use your mobile phone to easily find flights and fares.


6. How do I pay using Mobile Money?

Mobile Money is available in Tanzania, Kenya and Uganda, and it works just like paying your electricity bill! Follow these steps to pay for fastjet flights by Mobile Money:


  1. After selecting your flights, and any travel extras, carefully enter in all details for Guests flying on your booking.
  2. Then select ‘Pay now by Mobile Money’.
  3. Confirm you’ve read and agree to the company's terms and conditions before pressing next to go to the payment page.
  4. Once you've clicked 'next' you have 15 minutes to pay for your booking. Make sure you have sufficient funds in your Mobile Money account to make the payment within this time limit.
  5. Please select from which country the payment will be made.
  6. Once you've selected the country, the mobile payment options for that country are shown, and clicking on each will reveal the appropriate payment instructions of that operator.
  7. You will receive an SMS containing a confirmation code from the Mobile Money provider.
  8. Enter this confirmation code together with your mobile number and click 'complete'.
  9. In the event that full payment has not been received at the time of booking your booking may be cancelled and your fare is subject to change. Once payment in full is received, fastjet will confirm your booking and send your ticket by email.


Terms of use: In the event of accidental payment, an automatic refund is processed without charge by our mobile money provider, Pesapal.


7. Refunds on Mobile Money

If, in the event of a disruption, fastjet agrees to a partial or full refund, this will be made as a payment to your mobile account to the equivalent value of the flight to be refunded.


8. Can I change my ticket online and pay for all the charges online?

If you are paying by credit card, flight changes can be done through 'manage my booking' online via fastjet.com. If you don't wish to pay for your changes by credit card, changes can only be accepted upon presentation of cash payment at any of the fastjet offices or at the travel agent where you purchased your ticket.


9. Do I need my ID when flying with fastjet?

You will need your ID card when flying domestically within Tanzania. If you are flying internationally, e.g., to South Africa, Zimbabwe, Zambia, Uganda and Malawi, you will be required to bring your passport.


10. Do you offer connections with other flights?

We offer customers the option to book connecting flights through our main base in Dar es Salaam Airport. A connecting flight, for example from Harare to Kilimanjaro, you will travel on two different flights with different flight numbers. You will first fly from Harare to Dar es Salaam, where you will disembark the aircraft. You then have to make yourself known at the 'Transfer desk' where a representative will guide you through the airport to your second flight from Dar es Salaam to Kilimanjaro.


Connecting flights give you a couple advantages:

  • The reservation system at www.fastjet.com looks for the best connecting options. Simply select your preferred travel routes and dates, and the reservation system will do the rest. 
  • Both sectors of the connecting flight can be booked at once on one booking reference number.
  • You will only pay taxes for the first segment of the connection.
  • You will only pay for the baggage once.
  • fastjet will ensure that Guests who book a connecting flight arrive at their final destination. In the case of delays, fastjet will accommodate Guests on the next available flight free of charge (please see our Terms & Conditions for more information).
  • Please be aware that a connecting flight and a direct flight are two different things. For example, the flight from Dar es Salaam to Entebbe is a direct flight, but it has one stop in JRO. Guests will stop in JRO on the way, but they will remain on the aircraft. The whole flight has the same flight number.


11. Is it safe to fly with fastjet?

On all our flights, safety is fastjet's top priority, as is the health and safety of all our crew and Guests.

  • On board you can look forward to a highly trained cabin and flight crew
  • We use only world-class suppliers for engineering and maintenance.
  • As an environmentally-responsible airline, fastjet flies modern jets with high density configurations and no business or first class. Because of this, fastjet has the lowest carbon footprint of any of our peers in East Africa.


12. Do you offer on-board refreshments?

Fastjet offers a full in-flight snack menu on board for an additional fee to keep you refreshed on board our domestic and international flights. Hot, cold and alcoholic drinks are available, as is a selection of sweet and savoury snacks. Download our menu with price list included.


13. Do you carry cargo?

Yes, fastjet can also carry your cargo. Fastjet Cargo operates in partnership with BidAir Cargo, who is Africa's leading cargo agents. For more information, or to make a cargo booking, contact Rubab Shariff at BidAir: [email protected]


14. Can I pre-book my preferred seat?

Yes, on all our fastjet flights you have the option to pre-select your seat at a small cost when you book online or through our Call Centre. We offer extra legroom seats at a cost of US$10 as well as rapid exit seats from US$6 and all other seats at a cost of US$3.


15. Are pre-booked seat charges refundable and if so, who do I need to contact?

Allocated seat fees are generally non-refundable. In the unlikely event we cancel your flight for which you have chosen allocated seating, you will be entitled to a full refund of charges paid or the transfer of your seat booking to the nearest available seat. Please contact our Call Centre for assistance.


16. What documents do travellers to South Africa need?

You will need to bring a valid yellow fever certificate and your passport as well as the following if you are

a) ...one parent travelling with a child:

A: An unabridged birth certificate and:

  1. consent in the form of an affidavit from the other parent registered as a parent on the birth certificate of the child authorising him or her to enter into or depart from the Republic with the child he or she is travelling with;
  2. a court order granting full parental responsibilities and rights or legal guardianship in respect of the child, if he or she is the parent or legal guardian of the child; or
  3. where applicable, a death certificate of the other parent registered as a parent of the child on the birth certificate; Provided that the Director-General may, where the parents of the child are both deceased and the child is travelling with a relative or another person related to him or her or his or her parents, approve such a person to enter into or depart from the Republic with such a child.
  4. b) ...an adult travelling with a child who is not his/her biological child:
    1. a copy of the unabridged birth certificate of the child;
    2. an affidavit from the parents or legal guardian of the child confirming that he or she has permission to travel with the child;
    3. copies of the identity documents or passports of the parents or legal guardian of the child; and
    4. the contact details of the parents or legal guardian of the child, Provided that the Director-General may, where the parents of the child are both deceased and the child is travelling with a relative or another person related to him or her or his or her parents, approve such a person to enter into or depart from the Republic with such a child.
  5. c) ...an unaccompanied minor:
    1. proof of consent from one of or both his or her parents or legal guardian, as the case may be, in the form of a letter or affidavit for the child to travel into or depart from the Republic: Provided that in the case where one parent provides proof of consent, that parent must also provide a copy of a court order issued to him or her in terms of which he or she has been granted full parental responsibilities and rights in respect of the child;
    2. a letter from the person who is to receive the child in the Republic, containing his or her residential address and contact details in the Republic where the child will be residing;
    3. a copy of the identity document or valid passport and visa or permanent residence permit of the person who is to receive the child in the Republic; and
    4. the contact details of the parents or legal guardian of the child.


Exchange rates used for local pricing at 11 November 2015: US$1 = TZS 2,200; ZAR 14; UGX 4,000; ZMW 14, MWK 600, KES 110.