The earlier you arrive at check-in, the quicker you can sit back, relax and look forward to your journey. Here’s what you need to know.
Opening and closing times
Our check-in desks open two (2) hours before and close exactly 40 minutes before the scheduled departure time.
FlexiFlyers can breeze though check-in by using the dedicated check-in queue exclusive to our FlexiFlyer Guest.
A dedicated check-in desk service is available to our FlexiFlyer Guests on select routes. Look out for the FlexiFlyer sign at the check-in counters and make your way straight to your exclusive queue. This service is available at the check-in counters in Harare, Bulawayo, Victoria Falls and Johannesburg airports.
What you should bring with you
When checking in, you will need to provide
Proof of Identification (it must be either your National issued identity card / document or passport)
your credit or debit card if it was used to pay for the booking
A boarding pass will then be given to you to be shown at the boarding gate.
If you arrive at the check-in desk late (less than 40 minutes before departure) you will be DENIED BOARDING.
Our tickets are non-refundable in the event of a late arrival or when you are unable to fly due to personal circumstances. See our cancellation policy for more information.