The earlier you arrive at check-in, the quicker you can sit back, relax and look forward to your journey. Here’s what you need to know.

Opening and closing times

Our check-in desks open 2 hours before and close exactly 40 minutes before the scheduled departure time. 

 

What you should bring with you

When checking in, you will need to provide

  • proof of identification

  • your credit card if it was used to pay for the booking

A boarding pass or fastjet ticket will then be given to you to be shown at the boarding gate.

 

Late arrival

If you arrive at the check-in desk late (less than 40 minutes before departure) you will be DENIED BOARDING. 

Our tickets are non-refundable in the event of a late arrival or when you are unable to fly due to personal circumstances. See our cancellation policy for more information.