Changing Travel Plans or Adding Extras

You've booked your flight, but personal circumstances require that you change the date. Perhaps you've decided you need to travel with extra baggage and now need to book it. Here's what you need to know.

For all passengers holding confirmed travel reservations and for those making new bookings we are offering full flexibility.

In these unprecedented times, we know how important it is for our customers to have peace of mind and flexibility. As part of our service focus, our Flexible Booking Policy is our commitment to you, our valued customer, offering the option of unlimited changes for travel on a  later flight for the same day or travel on a future flight and date until 30 November 2021.

Our Flexible Booking Change Policy (COVID-19) applies if you are holding an existing and fully paid booking for travel up to and including 30 November 2021, and we have also extended this offer to all our customers who secure new bookings with travel dates in the same period.

All we require to change a booking is a minimum of 48 hours’ notice ahead of your new preferred travel date. This will allow us enough time to complete and finalise the booking changes you require. Within 48 hours of the original planned flight, and for changes to an earlier flight or earlier travel date, the standard fare rule shall apply.

If you are holding a confirmed booking for a travel date in the past that you were unable to use due to the government-imposed lockdown restrictions, there is no need to contact us until a new travel date is known. Your booking remains valid and will be held securely in our booking systems.

Rebooking assistance will be offered via email [email protected]

For more information, click here.

 

How to change flight dates and/or time
 

You can use our online tool "Manage My Booking" to make changes.

  • FlexiFlyer passengers do not pay for change fees, only the difference between fares.

  • You can change the date, route and/or time of your flight provided you contact us in advance.

  • Changes can only be made by the person who booked the original flight.

  • You can make changes to your flight up to one (1) hour of the departure time.

  • ValueFlyer travellers are charged an administration fee for departure date and/or departure time changes. This is in addition to the fare difference between your original booking and the new booking which may apply.

 

Please see our Terms and Conditions for more information regarding flight and/or date changes.

 

Name changes
 

We do NOT allow name changes.

Spelling mistakes can be amended ONLY if they do not exceed three (3) character changes. We do charge an administration fee for spelling mistake corrections.

Corrections of more than three (3) characters will result in the booking being cancelled without a refund.