Flexible Booking Change Policy (COVID-19)

Our Book with Confidence Commitment

In these unprecedented times, we know how important it is for our customers to have peace of mind and flexibility. As part of our service focus, our Flexible Booking Policy is our commitment to you, our valued customer, offering the option of unlimited changes with no additional costs or fees for travel on a later flight for the same day or travel on a future flight and date on flights until 31 March 2022.

Our Flexible Booking Change Policy (COVID-19) applies if you are holding an existing and fully paid booking for travel up to and including 31 March 2022, and we have also extended this offer to all our customers who secure new bookings with travel dates up to and including 31 March 2022.

The Flexible Booking offer applies to bookings changed a minimum of 48 hours’ notice ahead of your current ticketed travel date/time. Within 48 hours of the current ticketed flight date/time, or for changes to an earlier flight or earlier travel date, the standard fare rules and fees shall apply.

For details on our standard Flexi-Go options, click here.

Flexible Booking Change Policy (COVID-19) Terms & Conditions

Our Flexible Booking Change Policy applies to all customers holding existing and fully paid bookings for travel up to and including 31 March 2022, irrespective of the date the booking was made. Full Terms & Conditions apply as per below. Fastjet Zimbabwe Ltd reserves the right to amend these conditions as may be reasonably required and without any prior notification to its customers or members of the trade.

FLEXIBLE BOOKING CHANGE POLICY

Terms & Conditions

• Unlimited changes.
• No change fee will apply.
• No fare difference will apply.
• Applicable on fastjet Zimbabwe Ltd schedule, flights up to and including 31 March 2022.
• All tax differences applicable at the time of rebooking will apply.
• All changes must be for a date later than the current ticketed date of travel.
  • With any changes to a date earlier than the current booked date of travel, the fare difference will be applicable. The change fee will be waived.
• All booking changes must be completed by 28 March 2022 with all travel to be completed by 31 March 2022.
• Rebooking remains subject to space.
• Changes apply to all passengers listed on a booking.
• Valid for FN334 tickets only.
• Name changes and Rerouting are not permitted.
• Refunds, except taxes, are not permitted.
• Applies to bookings changed a minimum of 48 hours’ notice ahead of the current ticketed travel date/time.
  • Within 48 hours of the current ticketed flight date/time, or for changes to an earlier flight or earlier travel date, the standard fare rules shall apply, with a change fee and any fare differences and taxes applied.
  • There will be no exceptions to this condition unless a customer has tested positive to COVID-19 and provides a copy of the positive test certificate.
• Passengers holding a confirmed booking for travel dates after 01 October 2020 who fail to rebook for an alternate flight prior to the original flight departure date/time or within 72 hrs of the original flight departure date/time will not be able to make use of the Flexible Change policy and will result in the booking being forfeited, with no refund except unused taxes.
  • Exception in the event of hospitalisation or death as specified in our Terms and Conditions of Carriage.

ADDITIONAL CONDITIONS

• Customers who booked directly with fastjet must be familiar with the Terms & Conditions of the Flexible Change policy, and take note of the following additional points and instructions on the process to follow:
  • Rebooking assistance will be offered via email only at [email protected].
  • When sending an email, please provide the following (1) Booking reference; (2) Full name and surname of the passenger(s); (3) The preferred new travel date and flight time of choice.
  • Changes shall be made during the opening days/hours of our Call Centre or fastjet shop when our sales staff are on duty.