Cancellation and delay rules

Although we do our best to avoid flight delays or cancellations, flight times can change between publication and your date of departure. As a result, fastjet do not guarantee flight times.

Extraordinary circumstances

Fastjet flights could be cancelled or delayed due to extraordinary circumstances such as: 

  • air traffic control,

  • weather,

  • civil unrest,

  • terrorist alerts and security alerts,

  • technical glitches,

  • strike action, and

  • unexpected flight safety shortcomings.


What happens when my flight is delayed or cancelled?

In the event of a cancellation or delay, fastjet will inform you via SMS, phone call or by email. Guests are responsible for providing correct contact details at the time of booking. 

If we cancel a flight, fail to operate a flight within five hours of the original scheduled flight times or, fail to stop at your destination, we shall carry you at the earliest opportunity on fastjet or where necessary, extend the validity of your booking.

Fastjet will NOT provide further compensation (such as a meal/ accommodation vouchers) than the refund of the flight ticket. 


Missed connecting flights

Fastjet are NOT responsible for any missed connecting flights to onward destinations. We will ensure that Guests who book a connecting flight on fastjet arrive at their destination. In the case of delays, fastjet will accommodate Guests onward connecting on a fastjet flight on the next available flight free of charge (please see our Terms & Conditions for more information).