Cancellation and delay rules

Although we do our best to avoid flight delays or cancellations, flight times can change between publication and your date of departure. As a result, fastjet do not guarantee flight times.

Extraordinary circumstances
 

Fastjet flights could be cancelled or delayed due to extraordinary circumstances such as: 

  • air traffic control

  • weather

  • civil unrest

  • terrorist alerts and security alerts,

  • strike action, and

  • unexpected flight safety shortcomings.

 

What happens when my flight is delayed or cancelled?
 

In the event of a cancellation or delay, fastjet will inform you via SMS, phone call or by email. Guests are responsible for providing correct contact details at the time of booking. 

If we cancel a flight, fail to operate a flight within five hours of the original scheduled flight times or, fail to stop at your destination, we shall, at your option, either:

  1. carry you at the earliest opportunity on fastjet or where necessary, extend the validity of your booking; or

  2. make a refund. This can be claimed through our Call Centre or at a fastjet shop. Alternatively you can make a re-booking.

 

Fastjet will NOT provide further compensation (meal/ accommodation vouchers) other than the refund of the flight ticket. 

 

Missed connecting flights
 

Fastjet is NOT responsible for missed connecting flights. We will ensure that Guests who book a connecting flight arrive at their final destination. In the case of delays, fastjet will accommodate Guests on the next available flight free of charge (please see our Terms & Conditions for more information).