As a value-driven airline, and to keep your travel costs down, we give you the option to purchase travel extras. Here’s what you need to know.
We charge a service fee for new bookings. Find out what you will pay.
Learn about checked baggage, fees and charges.
Learn how to pre-book your seat online. ValueFlyers pay a small fee to secure your seat. FlexiFlyer seat selection is free.
We charge an administration fee for flight date and time changes to ValueFlyer bookings. Find out more.
If we agree to refund your ticket, find out what service fee we will charge.
We don’t allow name changes only spelling corrections, provided it is no more than three characters. Find out more.
Learn about excess weight charges (when your piece of checked baggage weight exceeds 23kg).
Learn about our reduced fares for infants.
All Credit / Debit Card and payments made in cash incur a service fee. Find out more.
Only applicable to travel agents.
Book your preferred seat. Pre-book additional Checked Baggage and have your booking confirmation sent to your mobile phone. Manage My Booking allows you to do this and more.
Do you need assistance?
Our call centre is available to answer any queries you may have and assist with making changes to your booking.
If you are already a member, access the agent portal now. You can also register to use the portal.