Change flight date or time fees

For all passengers holding confirmed travel reservations and for those making new bookings we are offering full flexibility as follows:

 

  • Rebooking assistance will be offered via email [email protected]
  • Unlimited changes are permitted.
  • No change fee will apply
  • No fare difference will apply to all flights with the exception of flights for travel between 15 December 2020 and 10 January 2021 (inclusive).
  • All changes must be for a date later than the current booked date of travel.
  • All booking changes and travel must be completed by 15 March 2021.
  • Requests for changes must be made with a minimum of 48 hours notice before the time of departure.
  • Rebooking remains subject to space.
  • Changes apply to all passengers listed on a booking.
  • Valid for FN334 ticket stock only.
  • Name changes are not permitted.
  • Rerouting is not permitted.
  • Refunds, except taxes, are not permitted.
  • Applicable on Fastjet Zimbabwe Ltd schedule flights up to and including 15 March 2021.
  • After the 15 March 2021, standard Terms and Conditions of Carriage and standard fare rules shall apply.

 

ValueFlyer and Sale Change fees:

BOOKING CHANNEL USD ZAR GBP ZWL
Website 40 620 30 3,300
Call centre
Shops
Airport
50 775 37.50 4,125

 

Changes can be made up to one (1) hour prior to departure.

FlexiFlyer passengers can make unlimited changes to their bookings without paying change fees. However, the fare difference between your original booking and the new booking will be charged at the time of change and remains subject to availability.

 

ValueFlyer and Sale passengers are required to pay change fees per passenger per segment in addition to the fare difference which may apply between your original booking and the new booking.

 

Payments made with a Credit or Debit Card will incur a fee of 2.5% of the total amount.

Payments made in cash will incur a cash handling fee.

Please see our Payment methods page for additional information.