Change flight date or time fees

For all passengers holding confirmed travel reservations and for those making new bookings we are offering full flexibility.

In these unprecedented times, we know how important it is for our customers to have peace of mind and flexibility. As part of our service focus, our Flexible Booking Policy is our commitment to you, our valued customer, offering the option of unlimited changes for travel on a  later flight for the same day or travel on a future flight and date until 30 November 2021.

Our Flexible Booking Change Policy (COVID-19) applies if you are holding an existing and fully paid booking for travel up to and including 30 November 2021, and we have also extended this offer to all our customers who secure new bookings with travel dates in the same period.

All we require to change a booking is a minimum of 48 hours’ notice ahead of your new preferred travel date. This will allow us enough time to complete and finalise the booking changes you require. Within 48 hours of the original planned flight, and for changes to an earlier flight or earlier travel date, the standard fare rule shall apply.

If you are holding a confirmed booking for a travel date in the past that you were unable to use due to the government-imposed lockdown restrictions, there is no need to contact us until a new travel date is known. Your booking remains valid and will be held securely in our booking systems.

Rebooking assistance will be offered via email [email protected]

For more information, click here.

 

ValueFlyer and Sale Change fees:

BOOKING CHANNEL USD ZAR GBP ZWL
Website
Call centre
Shops
Airport
40 620 30 3,400

 

Changes can be made up to one (1) hour prior to departure.

FlexiFlyer passengers can make unlimited changes to their bookings without paying change fees. However, the fare difference between your original booking and the new booking will be charged at the time of change and remains subject to availability.

 

ValueFlyer and Sale passengers are required to pay change fees per passenger per segment in addition to the fare difference which may apply between your original booking and the new booking.