Change flight date or time fees

For all passengers holding confirmed travel reservations and for those making new bookings we are offering full flexibility as follows:


  • Rebooking assistance will be offered via email [email protected]
  • Unlimited changes are permitted.
  • No change fee or fare difference will be applied with the exception of flights for travel between 15 December 2020 and 10 January 2021 (inclusive).
  • All new bookings/tickets must be finalised by 15 March 2021, and hereafter the standard fare change rules will apply.
  • Valid for FN 334 ticket stock only.
  • No refunds permitted, except taxes in the event of a no-show.


ValueFlyer and Sale Change fees:

Website 40 650 33 3,300
Call centre
50 813 41 4,125


Changes can be made up to one (1) hour prior to departure.

FlexiFlyer passengers can make unlimited changes to their bookings without paying change fees. However, the fare difference between your original booking and the new booking will be charged at the time of change and remains subject to availability.


ValueFlyer and Sale passengers are required to pay change fees per passenger per segment in addition to the fare difference which may apply between your original booking and the new booking.


Payments made with a Credit or Debit Card will incur a fee of 2.5% of the total amount.

Payments made in cash will incur a $5 cash handling fee.

Please see our Payment methods page for additional information.