Given the ongoing developments regarding COVID-19, fastjet acknowledges that customers may wish to amend their travel plans for a future date.
Effective 17 March 2020, fastjet will extend unlimited booking changes, with no change fees applicable, to all customers that choose to delay their travel plans.
Unlimited changes will be permitted up to 24 hours before the scheduled flight departure. Airfare differences may apply, and no downgrading is permitted. Rebooking to an alternate travel date is permitted for any future travel date. This flexible change policy shall apply for the period 17 March to 30 June 2020. No refunds are permitted.
ValueFlyer and Sale Change fees:
Changes can be made up to one (1) hour prior to departure.
FlexiFlyer passengers can make unlimited changes to their bookings without paying change fees. However, the fare difference between your original booking and the new booking will be charged at the time of change and remains subject to availability.
ValueFlyer and Sale passengers are required to pay change fees per passenger per segment in addition to the fare difference which may apply between your original booking and the new booking.
Payments made with a Credit or Debit Card will incur a fee of 2.5% of the total amount.
Payments made in cash will incur a $5 cash handling fee.
Please see our Payment methods page for additional information.