Flight Updates

Update: Wednesday 01 April 2020 | 12:00


OPERATING UPDATE | 01 APR 2020 LOCKDOWN UPDATE

As a result of the lockdowns in Zimbabwe and South Africa our Sales Offices & Customer Contact Centre are currently closed.

Our Customer Call Centre & WhatsApp Service will reopen on Wednesday 15th April 2020.

All fastjet Zimbabwe flights are currently suspended. We restart flying on Friday 17th April 2020.

We have loaded additional information on our COVID-19 specific help section of our website and have created several instructional videos on our YouTube channel, which we will be updating over the coming days and weeks.

All fastjet staff will be on leave until 15th April 2020.

Flights departing on, or after 17th April 2020, will still be available for sale via our website.

Please continue to follow us on our social media pages, where we will highlight changes and continue to publish relevant updates.

Update: Friday 27 March 2020 | 13:00


All fastjet flights will not be operating during the period of 27 March until 16 April 2020.
Flights will resume on 17 April 2020.
Do not go to any of the Airports that fastjet operates from as no staff members will be on duty.

For booking assistance and general enquiries
Email: [email protected]
WhatsApp: 0027 10 448 0888
Fastjet Call Centre, Shops and Airport Ticket Sales will remain closed during this period.

Update: Thursday 26 March 2020 | 11:00


Customers needing to travel to Zimbabwe
Our flights from Johannesburg to Harare today are at full capacity. Any person still requiring to travel to Zimbabwe we recommend you book now on our flight from Johannesburg to Bulawayo which at this time has seats available. Whereas we appreciate that Bulawayo may not be your final destination, this will afford you the opportunity to travel into the country before the start of the South African lock-down.

Update: Thursday 26 March 2020 | 10:30


As a result of COVID 19 and the related travel restrictions please note the following measures that we have adopted in the best interest of our valued customers and in adherence with the required measures from the respective authorities:

Customers flying from South Africa to Zimbabwe
Zimbabwe Immigration is only accepting Zimbabwean Citizens & Permanent Residents of Zimbabwe. Customers flying into Zimbabwe will not be accepted for travel unless you have a Zimbabwean Passport or can prove Permanent Residence status.

Customer flying from Zimbabwe to South Africa
South Africa commences a lockdown at midnight Thursday 26 Mar 2020. As from this time tonight all international and domestic flights are banned. Any customers who are not allowed entry into South Africa may find themselves in a challenging situation given there will be no flights available to return to Zimbabwe. Customers flying into South Africa who are not holders of a South African passport or Permanent Residence status will not be accepted for travel on our flights FN 8337 Harare to Johannesburg & FN 8663 Bulawayo to Johannesburg.

Customers needing to travel to Zimbabwe
Our flights from Johannesburg to Harare today are at full capacity. Any person still requiring to travel to Zimbabwe we recommend you book now on our flight from Johannesburg to Bulawayo which at this time has seats available. Whereas we appreciate that Bulawayo may not be your final destination, this will afford you the opportunity to travel into the country before the start of the South African lock-down.

Update: Wednesday 25 March 2020 | 12:30


We would like to inform all our customers travelling on Thursday 26 March to and from Victoria Falls of a revised time to our flights. 

FN8001 from Harare to Victoria Falls will now depart at 10:45AM.
FN8002 from Victoria Falls to Harare will now depart at 12:25PM.

All affected customers will be notified via SMS and EMAIL. 

Update: Tuesday 24 March 2020 | 14:00


Fastjet Zimbabwe announced today that as a result of the latest measures introduced in Zimbabwe and South Africa to control the spread of COVID-19, all fastjet flight operations shall be suspended from Friday 27 March until Thursday 16 April 2020, both days fully inclusive.

Fastjet confirms that all flights remain operational for today, for Wednesday 25 March and Thursday 26 March 2020. See our website for all available flight details and schedules (click here).

Rebooking assistance with no additional fees or fare differences will be offered to all customers holding existing bookings within these date periods.

Assistance will be offered via our Call Centre, WhatsApp chat platform, a fastjet shop or your travel agent of choice.

We ask customers for their patience while we handle the high number of calls and queries that we are receiving.

Further announcements and information will be shared via our website Travel Update section and social media channels. Changes to the trading hours for our call centre and sales shops will be updated as and when applicable.

We thank you for your understanding and appreciate your support. Together we can make a difference.

Customer sales and service contact details

• Zimbabwe: +263 8677 00 60 60 or +263 8677 00 60 61
• South Africa: +27 10 448 0888
• WhatsApp: 0027 10 448 0888
• Email: [email protected]
 

Update: Tuesday 24 March 2020 | 10:00


In accordance and with the utmost respect for the individual emergency measures to be applied by both the Zimbabwean and South African Governments in their actions to stem the spread of the COVID-19 in the respective countries, we would like to assure members of the public and our customers of our commitment to comply with the required conditions of trade.

We will continue to operate with strict adherence to the travel restrictions and movements of all travellers to and from Zimbabwe and South Africa, supporting essential travel for those nationals and permanent residents returning to Zimbabwe and those travellers who will be in transit via South Africa to their home countries.

Update: Monday 23 March 2020 | 10:30


As a result of the Coronavirus (COVID-19) pandemic, we continue to receive multiple enquiries on our operating schedule.

We confirm that we are continuing to operate as scheduled to all our domestic and international destinations in our network.

To support our customers with our latest flight information and related updates, we will publish details on our Timetable for each day and the following day. This is part of our continued commitment to keeping everyone informed.

Click here for our timetable for Monday, 23 March and Tuesday, 24 March 2020

Update: Saturday 21 March 2020 | 10:00


As a result of the Coronavirus (COVID-19) pandemic many people are asking us whether we are flying.

Fastjet remains committed to providing our customers with regular services. We understand the importance of essential airlinks for the markets that we serve and will remain operating for as long as are we permitted to do so and for as long as our customers still continue to fly with us.

• We are operating on all our routes. We have made some amendments and consolidated some flights. Our latest flight details are found on our website.

• We have extended maintaining our current offer, until June 30 2020, whereby customers can bring two items of luggage at no cost on our international flights between Harare and Johannesburg, and Bulawayo and Johannesburg,

• We have extended some of our sale fares, demonstrating our commitment to affordable air travel even during challenging times. All subject to availability.

• We have introduced a Flexible Change Policy that allows our customers unlimited changes to their bookings, up to 24 hours before their departure, with no fees to be paid, only fare differences. Available until June 30 2020.

We thank you for your support and understanding as we continue to serve the needs of our customers with prescribed safety and regulated standards.

Contact Details

Customers:
Call Centre Tel: +263 8677 00 60 60 / +263 8677 00 60 61 / +27 10 448 0888
WhatsApp: 0027 10 448 0888

Trade
Tel: +263 (0)86 77 00 60 62
Email: [email protected]

COMMERCIAL
FASTJET ZIMBABWE

Update: Friday 20 March 2020 | 13:30


NOVEL CORONA VIRUS (COVID-19)

The Novel Coronavirus (COVID-19) pandemic and the global travel restrictions imposed to contain the spread of the virus continues to impact airlines and the wider travel communities negatively.

At fastjet, we remain committed to providing our customers with the regular services that they have become accustomed to. However, we are experiencing a drop in local and global passenger demands for air travel As a result of this, we have made some flight schedule amendments, allowing us to adjust to the lower demands while still maintaining services on all our routes.

Changes made to our flying programme have considered our own business needs, as carefully as we have those of our customers and the communities we serve

Our international services between Harare and Johannesburg are presently the most significantly impacted upon, and it will be on this route where our frequent customers will notice a reduction and adjustment in our frequency and schedule. Our up to date flight programme can be found on our website, www.fastjet.com.

We continue to support a Flexible Change Policy, which we announced on 16 March 2020, offering all customers unlimited booking changes with no fee. For more details, please read previous updates.

We would like to assure our customers and our trade partners that we are continually evaluating the situation, and will remain focused on doing what is best for all, whilst still supporting global efforts to prevent the spread of the COVID-19 virus. We are aware call volumes to our Call Centre are currently very high,we are working hard to assist all customers as quickly as possible and would like to apologise for any inconvenience. We remind customers that they may also change their bookings via www.fastjet.com or by contacting us via WhatsApp.

We thank you for your support and understanding as we continue to serve the needs of our customers with prescribed safety and regulated standards.

Contact Details

Customers:
Call Centre Tel: +263 8677 00 60 60 / +263 8677 00 60 61 / +27 10 448 0888
WhatsApp: 0027 10 448 0888

Trade
Tel: +263 (0)86 77 00 60 62
Email: [email protected]

COMMERCIAL
FASTJET ZIMBABWE

Update: Friday 20 March 2020 | 12:30


Based on the latest developments of the COVID-19 epidemic, customers are advised that South Africa, Department of Home Affairs, have issued new Temporary measures in respect of foreign nationals.

We ask all international travellers to familiarise themselves with the latest requirements and restrictions by visiting the following page.

http://www.dha.gov.za/index.php/corona-virus-information
 

Update: Wednesday 18 March 2020 | 14:30


Travel with Confidence 

Based on the known developments regarding COVID-19, we remain committed to keeping our customers informed on the impact this might have on their travel plans.

The conditions set out in the travel ban announced by the government of South Africa does not affect our route network. We are however mindful that this ban may restrict some customers travel plans and it’s for this reason that we are repeating our commitment towards easing any customer concerns or assisting those who may not be able to travel as planned.

We are offering all fastjet customers unlimited free changes at no fee until 30 June 2020, fare differences may apply.

We shall continue to monitor the Covid-19 situation very carefully, including the latest guidance from public health authorities in all the destinations we fly to with reassurance to all our customers that we are following all official advice on health precautions. The safety and wellbeing of our customers and our staff continue to be our top priority, and we thank our loyal customers for their continued support and for their noteworthy display of confidence choosing fastjet.

Update: Monday 16 March 2020 | 10:30am


Following the address by South Africa’s President Cyril Ramaphosa, on Sunday 15 March 2020, we would like to reassure all our customers that our international flight schedule between Zimbabwe and South Africa and our local domestic schedule in Zimbabwe are unaffected, operating as planned.

In the event of any change to our operational schedules or business processes,  affected customers will be contacted using the details provided at the time of making the reservation. We will also provide updates via our website and social media channels. Customers with booking secured via a Travel Agent or third-party service provider, will be informed via their Travel Agent.

We will be supporting all measures implemented to help us all in overcoming the challenges that COVID-19 presents. We thank you for your continued support and understanding in advance of any changes that may result due to any extraordinary circumstances.

Update: Friday 13 March 2020 | 10:30am


Travel with Confidence 

We are committed to the people and the communities we serve. The safety and wellbeing of our customers and staff is our top priority.

Appreciating the travel necessity for many of our customers, we remain committed to the highest standards of safety and hygiene as we continue to serve all our destinations.

We would like to share some information to help you travel with confidence.

Coronavirus

The outbreak of the 2019 Novel Coronavirus, or COVID-19 as is the scientific name of the disease, has been labelled by the World Health Organisation (WHO) as a pandemic.

The World Health Organization (WHO) have stated that the containment of this virus is feasible and must remain a top priority.

We all have a part to play to prevent the spread.

Staying Safe When Flying

Our Aircarft Cabin

In addition to our cleaning routines, our aircraft cabins are also disinfected. We follow the latest hygiene protocols and cleaning procedures, in accordance with the WHO and aviation standards, using approved products.

We care about your peace of mind, and that is why we have increased the frequency with which we apply our cleaning and disinfection procedures.

Our Staff

Our staff receive regular briefings and updates on the latest developments. This includes information on how to best look after you and themselves.
We keep them continually updated so that they may assist you with any queries or concerns you may have.

Transmission

The Coronavirus is not an airborne disease. The quality of the air within aircraft cabins is not a major source of concern.

Transmission of Coronavirus occurs via direct physical contact with infected respiratory droplets. Which is why it is very important to follow all advice and to avoid touching your eyes, nose, and mouth.

Airports

At airports you will see staff wearing protective gear, more hand sanitizer stations, increased cleaning procedures and lots of awareness. Temperature checks are conducted on arrival. At check in there will be some health questionnaires that the authorities are conducting.

It’s essential that we all do our individual part to combat the spread of coronavirus.

Well-Being & Travel Tips

Regularly washing your hands is one of your best defences against COVID-19. Wash your hands with soap and water for at least 20 seconds. It is also recommended using an alcohol-based hand sanitiser product.

Avoid touching your mouth, nose and eyes.

The use of face masks is unproven as a defence against the infection. Some people may feel reassured wearing a mask. If you do, then please follow proper procedures for the use of a mask and more important for the disposal.

Prevention of Infection

We all have a responsibility towards our own health. It is important we understand how to protect ourselves against infection
1. Try to avoid direct physical contact with any person that is ill.
2. Wash your hands regularly, for at least 20 seconds, using soap and water or an alcohol-based hand sanitiser.
3. Try to avoid touching your face (particularly your mouth, nose and eyes) unless you’ve just washed your hands properly.

Symptoms

Symptoms of Coronavirus are very similar to the common cold and flu. In particular having a temperature/fever and a cough. If you are experiencing such symptoms you should contact a medical practitioner.