Are you travelling with a wheelchair?

Here’s what you need to know about travelling as a Guest with reduced mobility on fastjet.

If you have reduced mobility, fastjet allows you to carry up to two items of mobility equipment free of charge, provided one is a wheelchair and the other a small mobile aid unit such as a walking stick.

 

What we do not carry

In accordance with IATA regulations, fastjet may not convey any powered wheelchair or powered mobility unit weighing more than 32 kg all inclusive.

The onus rests upon the Guest to ensure shipping through a shipping agent if the weight limit is exceeded.

No wheelchair/powered mobility unit will be accepted for carriage unless the power source is disconnected, terminals insulated and wiring is properly stowed.

 

Arranging pre-authorisation through the call centre
 

If you are travelling with a wheelchair, you must advise fastjet of this at the time of booking and ensure it does not exceed 32 kg. You can do so through our Call Centre or at a fastjet Shop.

We will take it from you at the airport and store it in the aircraft hold. We recommend you take any removable foot pedals or cushions with you in your hand baggage.

 

Important information

Due to safety regulations, the total number of passengers with reduced mobility that can be carried on a flight cannot exceed the number of able-bodied passengers. Therefore, fastjet reserves the right to restrict the number of Guests with reduced mobility.

  • To prevent inadvertent operation, it is the responsibility of the Guest and/or carer to ensure that the power to the motor is disconnected or isolated. 

  • If the mobility aid has no deactivation procedure, the battery must be removed and the terminals insulated against accidental short circuit. The battery must also remain upright and securely attached to the body of the wheelchair or scooter at all times.

  • fastjet will only carry dry cell, non-spillable batteries.

  • fastjet will not carry mobility aids with spillable batteries.

  • fastjet will not be responsible for any claims regarding delay, loss or damage to the mobility aid. We strongly recommend that you/the owner of the mobility aid take out adequate insurance.

 

Rules for the carriage of a wheelchair
 

fastjet reserves the right to refuse carriage of a mobility aid if any of the above conditions are not met.

Powered wheelchairs and electric mobility aids

Heavy powered wheelchairs and electronic mobility aids that require special handling may have to be handed to our ground staff at check in. This may vary from airport to airport. In such cases we will provide assistance getting you to and from the aircraft.

At the point of booking you will need to let us know about your powered wheelchair or electric mobility aid. For safety reasons we need to know the following information:

  • type of battery

  • number of batteries installed

  • the tare (un-laden) weight and dimensions (length x width x height).

 

fastjet limits the number of powered wheelchairs or electric mobility aids to two per flight, weighing not more than 150 kg each with a maximum size of 74 x 94 x 73 cm / 29.6 x 37.6 x 29.2".

 

Mobility aids with spillable batteries are not allowed on-board fastjet aircraft

To ensure the safe carriage of your wheelchair/mobility aid the following must be completed by our airport representatives before the wheelchair is loaded on to the aircraft.

  • The battery terminals must be protected from short circuits. The batteries of current models (electric mobility aids) are typically full encased preventing short circuiting. We do not necessarily need you to disconnect the battery, because if incorrectly performed it could increase the risk of fire. On other models where the terminals are exposed it may be necessary to insulate the battery terminals with electrical insulating tape for example.

  • Electrical circuits must be inhibited to prevent inadvertent operation. The means to do so varies. Some have a key which can be switched to the off position and removed. Aids which are only switched on and off with a push-button could be inadvertently reactivated in flight by movement of baggage or cargo. And so further steps must be taken to inhibit the circuits of such devices, for example disconnecting electric cable plugs or connectors, or inserting an inhibiting plug (such as the Air safe plug) into the charging socket of the devices.

  • Installed batteries must be securely attached to the chair.

  • Where the mobility aid is specifically designed to allow its non-spillable battery(ies) to be removed by the user, such as a collapsible device, the battery must be removed, the terminal protected from short circuit, and carried in a strong rigid and weatherproof packaging in the aircraft hold. This must be provided by you.

 

Mobility aids with lithium batteries

To ensure the safe carriage of your wheelchair/mobility aid the following must be completed by our airport representatives before the wheelchair is loaded on to the aircraft.

  • If the battery is to be detached from the wheelchair then the battery must not exceed 300 watt-hours (Wh).

  • If the battery will remain connected to the wheelchair then there is no watt-hours (Wh) maximum limit.

  • A maximum of one spare battery not exceeding 300 watt-hours or two spares each not exceeding 160 Wh can be carried. Spare batteries must be carried in the aircraft cabin and you must ensure the circuits are protected from short circuit.

  • The battery terminals must be protected from short circuits. The batteries of current models (electric mobility aids) are typically full encased preventing short circuiting. We do not necessarily need you to disconnect the battery, because if incorrectly performed it could increase the risk of fire. On other models where the terminals are exposed it may be necessary to insulate the battery terminals with electrical insulating tape for example.

  • Electrical circuits must be inhibited to prevent inadvertent operation. The means to do so varies. Some have a key which can be switched to the off position and removed. Aids which are only switched on and off with a push-button could be inadvertently reactivated in flight by movement of baggage or cargo. And so further steps must be taken to inhibit the circuits of such devices, for example disconnecting electric cable plugs or connectors, or inserting an inhibiting plug (such as the Air safe plug) into the charging socket of the devices.

  • Installed batteries must be left secured.

  • Where a lithium battery powered mobility aid is specifically designed to allow its battery(ies) to be removed by you, such as a collapsible device, the battery must be removed, the terminals protected from short circuit, and carried in the aircraft cabin.

 

Read our Terms and Conditions for more information.