Travelling with an assistance dog

If you would like to travel with a registered assistance dog you may do so at no extra cost. There are some conditions and requirements that must be adhered to. Here’s what you need to know.

What is an assistance dog?
 

This is a dog specifically trained to do more than one task to mitigate the effects of an individual’s disability.

  • A guide dog guides individuals who are blind or visually impaired. The presence of a dog for protection, personal defence, or comfort does not qualify that dog as a guide dog.

  • A hearing dog alerts individuals who are deaf or hard of hearing to specific sounds.

  • A service dog works for individuals with disabilities other than blindness or deafness. They are trained to perform a wide variety of tasks including but not limited to pulling a wheelchair, bracing, retrieving, alerting to a medical crisis, and providing assistance in a medical crisis. Service dogs can include a seizure alert dog as a diabetes alert dog.

Assistance dogs must be certified by an organisation that is a full member of Assistance Dogs International (ADI) or International Guide Dog Federation (IGDF), the accrediting bodies for assistance dog organisations worldwide.

 

Important information

  • Assistance dogs can only be carried on domestic flights.

  • Only one assistance dog will be carried per flight. There are exceptions for couples where two assistance dogs may be accepted for travel on the same flight.

  • The dog must wear a standard identifying jacket or harness.

  • Carriage is on a first come basis, so please inform the fastjet Call Centre at time of booking of your request to travel with your assistance dog.

  • We also require that you submit a medical letter or certificate to confirm the requirement for the assistance dog at the time of booking. Bring this letter/certificate with you on your travels.

  • We also need an official document confirming that the dog is a fully-trained assistance dog.  This document must be presented at the check-in counter, and at any other time when security or airport staff may request this.

  • We are unable to accept liability for any assistance dogs which do not have the correct documentation.

  • If you are flying with your guide dog, please check in for the flight at least 2 hours before take-off.

 

Emotional support animals

Due to aircraft configuration, fastjet does not allow pets or any other animal that may provide emotional support on board our aircraft. We do however allow guide dogs on board domestic flights.