Passengers requiring Specific Assistance

Your on-board comfort is important to fastjet. It’s why we are dedicated to ensuring that, whatever your needs may be, we are adequately prepared to deliver an enjoyable journey.

Do you need assistance with choosing a seat?

Choose your preferred seat while booking your flight or at a later stage. We can help. Find out more.

Travelling with a companion

Find out whether you might need to arrange a companion to assist you during your travels with fastjet.

Special assistance on board

What do we consider special assistance, and what to do if you need help during your travels.

Blind and visually impaired

Do you need assistance at the airport, would you like to travel with your guide dog, find out everything you need to know.

Deaf or hearing impaired

Find out how we can help you along your journey.

Development or cognitive disability

Do you need to inform fastjet of your disability, do we allow you to fly and more?

Passengers with reduced mobility

Can you fly, do you need to arrange pre-authorisation and much more. Here’s what you need to know.

Are you travelling with a wheelchair?

How to travel with a wheelchair, what are the rules and more.

Do you require wheelchair assistance?

How to arrange wheelchair assistance, which type of assistance to select and more.

Travelling with an assistance dog

How to arrange pre-authorisation, what documentation to bring and more.

Travelling with a plaster cast or pneumatic splint

Are you allowed to fly, do you need to submit our medical indemnity form and more?