31 October 2025

An Open Letter to All fastjet Zimbabwe Customers.


Dear Passengers, Trade and Business Partners

As we celebrate our 10th Anniversary, we are taking this moment to reflect on a decade of flights and, more importantly, our operations in the past ten years. We take pride in our industry-leading On-Time Performance (OTP). Since our inaugural flight on 28 October 2015, our performance has been a major contributor to our success.

This performance is not just an element of pride for us, but a commitment to delivering the award-winning fastjet service that you have grown accustomed to.

However, over the past few weeks, our on-time performance has not been at the level we would like it to be. We have delayed you and, in some cases, amalgamated flights, resulting in disappointing you, our valued customers.

For this, we are sorry. We sincerely apologise for the service degradation and disappointment.

Several issues within and beyond our control have caused these disruptions. Our teams are working on corrective and remedial actions to address these challenges.

We aim to regain your trust and continue to deliver the fastjet service you have grown accustomed to.

We have not been on time, and for this we are sorry.

Regards,

Nunurai Ndawana
Spokesperson
fastjet Zimbabwe


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