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Customer service & Call centre
Do you need help with booking your flight? Or are you a travel agent wanting to register to use our Travel Trade Portal? Whatever you need, we are ready to assist you. Below you will find our contact details for the regions in which we operate. Give us a call.
South Africa
Botswana
Contact Hours
Call Center:Mon-Sun & Public Holidays:
08h00 — 18h00
WhatsApp Line:Mon-Fri: 09h00 — 17h00
Sat: 09h00 — 13h00
Sun/Public Holidays: Closed
Airport Offices
fastjet Zimbabwe Limited
1st floor
Domestic Terminal
R. G. Mugabe International Airport
PO Box AP160,
Harare,
Zimbabwe
Harare R.G. Mugabe International Airport
International Terminal Ticket Office
International Terminal, Ground Floor
Hours: Daily: 04h20 - 17h30 (Including Public Holidays)
Domestic Terminal Ticket Office
Domestic Terminal, Ground Floor
Hours: Mon to Fri: 05h00 – 09h00
Public Holidays: 05h00 – 09h00
Bulawayo Joshua Mqabuko Nkomo International Airport
Ground Floor Bulawayo
Hours: Open during hours of check-in only.
Johannesburg Oliver Reginald Tambo International Airport
SC-15, Level 3
Terminal B
Hours: Daily: 07h30 - 20h30 (Including Public Holidays)
Victoria Falls International Airport
Shearwater Aviation Office Victoria Falls Airport
Hours: Open during hours of check-in only.
Nelspruit Kruger Mpumalanga International Airport
R538 Plaston Road, Nelspruit
Hours: Mon to Fri: 09h00 – 15h00
Sat/Sun/Public Holidays: closed
Town Offices
Harare
9 Phillips Ave,
Belgravia,
Harare
Hours: Mon to Fri: 08h00 – 17h30
Sat: 08h00 – 14h00
Sun & Public Holidays: Closed
Bulawayo
Fazak Home & Hyper,
No. 4 Yellowood Lane,
Woodlands,
Bulawayo
Hours: Mon to Fri: 08h30 – 17h00
Sat: 08h30 – 13h00
Sun & Public Holidays: Closed
Victoria Falls
Shop 1-2 Sopers Arcade,
Shearwater,
Victoria Falls
Hours: Mon to Fri: 08h00 – 17h00
Sat: 08h30 – 12h00
Sun: Closed
Public Holidays: 08h00 – 17h00
MAUN
Travel Trends / Safari Trends Offices, Letaka Safari Centre.
Plot 533,
Mathiba Road,
Maun
Hours: Mon to Fri: 08h30 – 12h45 and 14h00 – 16h30
Sat, Sun & Public Holidays: Closed
Travel Trade Support
Zimbabwe
9 Phillips Ave,Belgravia, Harare
Hours: Mon to Fri: 08h30 — 16h00
Sat: 08h30 — 12h00
Sun/Public Holidays: closed
South Africa
Hours: Mon to Fri: 08h30 — 16h00
Sat: 08h30 — 12h00
Sun/Public Holidays: closed
United Kingdom
Hours: Mon to Fri: 08h30 — 14h00
Sat/Sun/Public Holidays: closed
Group Travel
Requests from within Zimbabwe
For group travel requests of more than 9 people
Requests from outside Zimbabwe
For group travel requests of more than 9 people
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