HARARE, ZIMBABWE | Fastjet Zimbabwe, the award-winning airline, has today, Monday, 08 May 2023, announced the introduction of an enhanced value-based Fare Family structure available for sale to all customers across all their channels. The airline continues to expand its offering with more options to suit travel plans across the airline’s growing network.
Until recently fastjet offered its customers a choice between two types of fares, Value and Value Plus fares. The new offering now includes a third option known as Value Flex and a revamped Value Plus with additional new benefits included with each fare.
The entry-level “Value” fares include a generous baggage allowance plus the opportunity to change bookings, with a change fee and fare difference where applicable.
The new “Value Flex” fares offer customers the same baggage allowance as the Value fares, plus extra flexibility when it comes to changing travel plans, with two no-fee changes permitted at any time prior to travel.
The “Value Plus” fares now include unlimited no-fee changes, refundability and two pieces of checked baggage allowance with a combined weight allowance of 32kg.
These fares represent a premium offering that the airline is introducing in response to customer feedback.
Nunurai Ndawana, fastjet Zimbabwe spokesperson said “We remain responsive to the needs and feedback shared by our customers. In this ever-changing environment, our customers are always looking for solutions that give them the most value and flexibility. We believe this new Fare Family will provide our customers with choice in managing their bookings”.
Speaking at the ongoing Africa’s Travel Indaba, Vivian Ruwuya, fastjet Zimbabwe Chief Commercial Officer commented, “We are thrilled to introduce our enhanced Fare Family across our network of flights. We recognise that travel plans can change at short notice, our customers want flexibility when they book with fastjet, and through our new fare family we have provided them with exactly that, plus more”.
“In addition to enhancing choice and flexibility, we remain committed to offering value. New return fares, which are now available for booking, further reduce the cost of our lowest fares acting as a catalyst to encourage more people to fly across our network. This new enhancement will bring lower fares on offer that our customers can take advantage of and book,” concluded Vivian Ruwuya.
The fare products are available for booking through the fastjet website, mobile app, call centre, fastjet sales shop and airport ticket sales desk and through our authorised travel partners.
Fastjet is a multi-award-winning African airline that began flight operations in 2012. Today, fastjet connects the five major cities in Zimbabwe by flying between Harare & Victoria Falls, Harare & Bulawayo, Harare & Kariba, Victoria Falls & Hwange National Park and Victoria Falls & Kariba. In addition, the airline offers international flights from Harare, Bulawayo & Victoria Falls to Johannesburg in South Africa, and from Victoria Falls to Mbombela (Kruger) Nelspruit Mpumalanga in South Africa and Maun in Botswana. Its awards include World Travel Awards in 2016, 2017, 2018, 2019 2020, 2021 and 2022, Skytrax World Airline Awards in 2017 and 2019, and in the top ten finalists for 2022. Since commencing operations, fastjet has flown over 3.5 million passengers and has established itself as a reliable African airline brand, with a range of value-added products and services. As part of the airline’s commitment to offering choice, flexibility and value, customers benefit from generous free baggage allowances, flexible change options, multiple payment channels, airport lounge access on select routes, and ancillary services such as car hire.