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How to Book your Ticket

You can easily book your fastjet ticket:

  • Online on your desktop
  • Online on your mobile
  • By contacting our Call Centre* - fastjet phone numbers 
  • At one of our Sales Offices* - fastjet offices 
  • At a Travel Agent for an additional Administration Fee

* Any booking or payment made through the call centre or one of our sales offices will incur a service fee per booked passenger of $5. 

How to Pay for your Ticket

You can easily pay for your ticket by selecting one of the following options at the end of the booking process:

  • PAY NOW 
    • Mobile Money (available in Tanzania, Kenya and Uganda only) 
    • Visa or MasterCard*
    • Cash at a fastjet shop**
    • Cash at NMB-National Microfinance Bank Branches (available in Tanzania only)

* Any payment made with a credit card will incur a credit card fee of 2.5% of the total ticket fare. 

** Passengers choosing to pay later at a fastjet shop will be charged a service fee of $5 per booked passenger (See Fees & Charges Table).  

How to Change Flight Dates or add Travel Extras
  • You can use our online tool "Manage my Booking" to:
    • Pre-book your preferred seat at the window or with extra legroom for an additional fee. 
    • Pre-book your Hold Baggage for an additional fee. 
    • Add other Travel Extras for an additional fee. 
    • Change flight dates up to 6 hours before scheduled departure for an additional fee. 

Name Changes
  • We do NOT allow name changes.
  • Spelling mistakes can be amended ONLY if they involve up to 3 character changes and when they are reported within 24 HOURS of booking. We require an administration fee for spelling mistake corrections. For information about our fees and charges please see the Fees & Charges Table.

Cancellation policy
  • All fastjet tickets are non-refundable.

  • Only in the event of the death of closest relatives (parents, siblings, children or grandparents) fastjet will consider a refund. In such event you will have to submit a death certificate, after which fastjet will refund the ticket fare through the original payment method used when booking the tickets. Contact our Call Centre or go to a fastjet Shop for more information.