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Delays and Cancellations
  • Scheduled flight times may change between publication and the date of departure. fastjet do NOT guarantee flight times. 
  • fastjet flights could be cancelled or delayed due to extraordinary circumstances such as: 
    • Air Traffic Control,
    • Weather,
    • Civil unrest,
    • Terrorist alerts and Security alerts,
    • Strike Action,
    • Unexpected flight safety shortcomings.
  • In the event of a cancellation or delay fastjet will inform passengers via SMS, phone call or by email. Passengers are responsible for providing correct contact details at the time of booking. 

  • In the event of a DELAY of MORE THAN 1 HOUR AND LESS THAN 5 HOURS passengers are entitled to a free date change (same route) within -/+ 14 days of the initial departure date.
  • In the event of a DELAY of MORE THAN 5 HOURS or CANCELLATION passengers are entitled to a free date change (same route) within -/+ 14 days of the initial departure date OR a refund of the ticket.
  • In the event of a delay of more than 3 HOURS passengers will be offered a $5 Refreshment Voucher at the airport.

  • fastjet will NOT provide further compensation than the refund of the flight ticket. 
  • fastjet are NOT responsible for missed connecting flights. 
  • Passengers can claim a refund or re-booking through our Call Centre or at a fastjet Shop.